Incident manager Work, Jobs in Elstree, Hrt (with Salaries)

Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
3d
Service Manager
Royal National Orthopaedic Hospital NHS Trust —Stanmore
- £55,524 - £62,652 a year
- Full-time
- Employee assistance programme
6d
Senior Incident and Resilience Manager
DNA Payments —London
- Weekend availability
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's degree
Quick apply
Manager, Command Centre & Incident Management
Charles Stanley —London
- Weekend availability
- Computer Science
- Project management
- Bachelor's degree
2d
Operational Support Manager – Airport & Ground Experience
easyJet —Luton Airport
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Leadership
- Employee discount
2d
Cyber Incident Response Manager
Pwc UK —London
- Full-time
- Azure
- AWS
1d
Corporate Security Operations Manager, London
OpenAI —London
- Full-time
- English
- Leadership
IT Operations Manager
Trafalgar Entertainment —Woking
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- IT
- Communication skills
7d
Information Governance Manager
King's College Hospital NHS Foundation Trust —London
- £56,276 - £63,176 a year
- Full-time
- In-person
3d
Senior Governance & Risk Manager (Hybrid; 80-100%), London (GB)
Swiss Re —London
- £78,000 - £118,000 a year
- Full-time
- Hybrid work
3d
Queue Manager
Boxxe Group —Hemel Hempstead
- Organisational skills
- IT
Quick apply
7d
Chief Operations Officer
Harlow Inspirational Learning Trust —Harlow
- £49,282 - £60,402 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Free parking
- Sick pay
Quick apply
10d
CDC Imaging Manager
The Princess Alexandra Hospital NHS Trust —Epping
- £57,528 - £64,750 a year
- English
- Annual leave
8h
Deputy Manager
Flying Tiger Copenhagen —Watford
- Leadership
- Communication skills
- Time management
Customer Service Assistant Manager
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- IT
- Communication skills
Agile Delivery Manager
easyJet —Luton Airport
- Full-time
- Hybrid work
- Continuous improvement
- Agile
6d
Operational Risk Manager
Wise Australia Investments —London
- £65,000 - £100,000 a year
- Banking
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
6d
Technical Services Manager
SWARCO Group —Hemel Hempstead
- Full-time
- Driving
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Electrical Head of Operations
Fixatex Ltd —Hertford
- £70,000 - £85,000 a year
- Full-time
- Hybrid work
- Management
- Maintenance
- Electrical experience
- Free parking
- Health & wellbeing programme
Quick apply
1d

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incident manager jobs near elstree, hrt

Control Centre Duty Manager

Keolis Amey Docklands 2025 Limited
London

Apply Now

Job details

Full-time
£90,450.17 a year
3 days ago

Benefits

Season ticket loan
Company pension
Free or subsidised travel
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Advert

KeolisAmey Docklands (KAD) operates and maintains the Docklands Light Railway (DLR) on behalf of Transport for London. Every day we deliver a safe, reliable and customer-focused railway connecting communities across London.

As we continue to deliver our KAD25 franchise commitments, we are looking for an experienced operational leader to join our Service Delivery team as a Control Centre Duty Manager. This is a critical safety leadership role, responsible for directing railway operations in real time and ensuring the safe and efficient delivery of services across the DLR network.

The Role

Reporting to the Head of Control Centre, the Control Centre Duty Manager is responsible for managing the operational railway service during their shift, ensuring the safe operation of the network whilst delivering performance, customer service and contractual targets.

As the senior operational manager on duty outside normal office hours, you will lead responses to service disruption, operational incidents and emergencies, coordinating control room teams, operational colleagues and external stakeholders to minimise customer impact and restore normal service as quickly and safely as possible.

This role is ideally suited to an experienced operational leader who thrives in a fast-paced environment, demonstrates strong leadership under pressure, develops high-performing teams and is passionate about delivering service excellence every day.

What You'll Do

Lead the safe and efficient operation of the DLR network during your shift.
Provide leadership and direction to Control Centre Supervisors, Controllers, Technicians, Information Assistants and Depot Assistants.
Manage operational incidents, service disruption and emergency situations, ensuring appropriate decisions are made and resources deployed effectively.
Act as the senior operational decision-maker outside normal business hours.
Liaise with emergency services, infrastructure teams and operational departments to restore service safely and efficiently.
Monitor operational performance, identifying emerging risks, trends and opportunities for improvement.
Ensure customers and colleagues receive accurate, timely and consistent information during service disruption.
Lead, motivate and develop teams, supporting competence management, performance development and colleague wellbeing.
Investigate operational incidents, identifying lessons and opportunities for continuous improvement.
Support the development of operational procedures, contingency plans and service recovery strategies.
Deputise for the Head of Control Centre when required.

What You'll Need

Essential

Significant experience within a railway, transport, emergency response or other safety-critical operational environment.
Experience leading operational teams within a live control room, operations centre or similar environment.
Strong knowledge of operational incident management, service recovery and emergency response.
Experience applying operational rules, procedures and risk controls within a safety-critical environment.
Experience leading, developing and motivating teams in a fast-paced, high-pressure environment.
Strong decision-making skills with the ability to remain calm under pressure.
Excellent communication, influencing and stakeholder management skills.
Strong analytical, problem-solving and organisational skills.
Good understanding of customer service and operational performance delivery.

Desirable

Experience within a railway control centre environment.
Understanding of railway signalling, rolling stock and operational systems.
Knowledge of rail performance regimes and contractual service delivery arrangements.
Experience producing operational procedures, contingency plans, and business continuity arrangements.
Experience managing competence and operational performance frameworks.Experience operating within an incident command, crisis management, or emergency response framework.

What We Offer

As part of the Transport for London family, we offer a range of excellent benefits including:

Free travel on the TfL network for you and a nominated partner or family member living at the same address.
75% discount on National Rail Season Tickets.
Defined Contribution Pension Scheme with up to 10% employer contribution.
Interest-free season ticket loan.
Access to healthcare services through Doctor Care Anywhere.
Discounts, rewards and wellbeing support through Perkbox.

Join Us

If you are an experienced operational leader who can make confident decisions under pressure, inspire high-performing teams and deliver safe, reliable railway operations, we'd love to hear from you.

Apply today and help us deliver Service Excellence Every Day.

Closing Date 28th June 2026

Apply Now

Refine Your Search

incident manager jobs in elstree, hrt

Control Centre Duty Manager

Service Manager

Senior Incident and Resilience Manager

Manager, Command Centre & Incident Management

Operational Support Manager – Airport & Ground Experience

Cyber Incident Response Manager

Corporate Security Operations Manager, London

IT Operations Manager

Information Governance Manager

Senior Governance & Risk Manager (Hybrid; 80-100%), London (GB)

Queue Manager

Chief Operations Officer

CDC Imaging Manager

Deputy Manager

Customer Service Assistant Manager

Agile Delivery Manager

Operational Risk Manager

Service Delivery Manager (UK)

Technical Services Manager

Electrical Head of Operations

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