Operations officer Work, Jobs in Ely, Cam (with Salaries)

Head of Customer Success
Cambrionix —Cambridge
- £85,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Free parking
- Life insurance
Quick apply
9d
Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- Team management
- Communication skills
Access & Recruitment Operations Officer
Anglia Ruskin University —Cambridge
- £31,236 - £36,636 a year
- Part-time
- Hybrid work
- University
- Presentation skills
- Travel
- Relocation assistance
Deputy Chief Information Officer (Digital Services)
East of England Community Health and Care NHS Trust —Saint Ives
- £94,356 - £108,814 a year
- Full-time
- Travel
Head of Customer Service
Trade Mastermind Limited —Peterborough
- £75,000 - £100,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
8d
Prisoner Custody Officer
Serco Plc —Cambridge
- £28,179 - £30,172 a year
- Full-time
- Conflict management
- Communication skills
- Paid training
- Employee assistance programme
National Account Manager
Mr Fothergill’s Seeds Ltd —Kentford
- £40,000 a year
- Full-time
- CRM software
- Business development
- Travel
Quick apply
7d
Finance Officer – eCommerce & Distribution | Huntingdon
Pusula Ltd —Huntingdon
- £35,000 - £38,000 a year
- Full-time
- In-person
- Store discount
- Employee discount
Quick apply
9d
Depden Care Farm Operations Manager
Depden Care Farm —Bury St. Edmunds
- £35,000 - £40,000 a year
- Full-time
- Writing skills
- Organisational skills
- Leadership
- Free parking
- Sick pay
Quick apply
5d
Operations Manager
Forestry Commission —Brandon
- £33,854 a year
- Weekend availability
- Business development
- Presentation skills
- Leadership
9d
Project Delivery & Capability Manager
Alzheimer's Research UK —Cambridge
- £50,000 a year
- Continuous improvement
- Team management
- Organisational skills
- Sick pay
Housing Officer - Ipswich
Serco Plc —Peterborough
- £29,250 a year
- Full-time
- Computer literacy
- Conflict management
- Organisational skills
- Annual leave
- Employee assistance programme
Laboratory Support Officer Team Leader, Laboratory Services Department
Health Services Laboratories (HSL) —Park
- Up to £33,254.55 a year
- Full-time
- Annual leave
- Employee assistance programme
3d
Programme Manager
Cambridgeshire County Council —Alconbury
- £52,515 - £56,054 a year
- Hybrid work
- Analysis skills
- Analytics
- Annual leave
- Employee discount
Resource Efficient Operations Co-Ordinator (Environmental Compliance Officer))
McCain Foods Limited —Whittlesey
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Analysis skills
- Annual leave
- Work from home
Security Officer
ZE Global Ltd —Cambridge
- £13.45 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
In-house Legal Counsel
Beyond Co —Newmarket
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Contracts
- AI
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
10d
Security Supervisor
Mitie —Thetford
- £15.50 an hour
- Overtime
- Computer literacy
- English
- Computer skills
Security Officer
ASEL —Newmarket
- £39,000 a year
- 12 hour shift
- Customer service
- Computer literacy
- Computer skills
- Employee assistance programme
- Flexible schedule
9d
Data Services Coordinator
GÉANT Recruitment —Cambridge
- Hybrid work
- Organisational skills
- Communication skills
Quick apply

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Head of Customer Success

Cambrionix
Cambridge

Quick apply

Job details

Permanent | Full-time
£85,000 - £90,000 a year
9 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Dashboard visualisation
Process improvement
Team management
Churn prevention
B2B
Operational strategy development
HubSpot
SaaS

Full job description

We're looking for someone exceptional to build and lead our entire Customer Success function from the ground up. An opportunity to build something that doesn’t exist yet.

At Cambrionix, we've spent more than 15 years building world-class hardware trusted by some of the biggest technology brands in the world. We have more than 1.8 million ports in operation globally, and our technology powers mission-critical environments across multiple industries. We're internationally recognised for delivering the fastest, most reliable and most intelligent USB solutions on the planet.

Now we're entering our next chapter.

We're evolving from a traditional manufacturing business into a software and SaaS-led organisation, with Cambrionix Connect at the centre of that transformation. Our cloud platform enables customers to remotely manage, monitor and control devices across entire global fleets from a single interface.

And that's where you come in.

Your mission

Working for the Chief Revenue Officer and working closely with Rev Ops, Tech Engineering and Business development, you will build a function that customers genuinely love.

You'll define the strategy, create the playbooks, design the customer journey, identify the key signals that require actioning implement the processes, establish the metrics, and help build a scalable function that supports our transition to a recurring SaaS business.

What you'll be doing

Designing and launching the entire Customer Success function within HubSpot CRM
Creating customer onboarding programmes that drive adoption from day one
Developing customer journey maps across the entire lifecycle
Building scalable processes, playbooks and customer success frameworks
Reducing churn and increasing customer retention
Identifying opportunities for customer growth and expansion through both upsell and cross sell
Building dashboards that provide meaningful insights into customer behaviour
Recruiting, developing and leading a Customer Success team as the function grows
Becoming the voice of the customer across the business

You will have experience building a Customer Success function rather than simply managing an established one. You'll understand that customer success is far more than customer support and will have a genuine passion for creating processes, systems and strategies from the ground up. You'll thrive in an environment where there's a blank sheet of paper rather than an existing playbook and will be equally comfortable developing strategy and delivering operational excellence. You'll be able to move effortlessly between conversations with customers, engineers and senior leaders, translating customer needs into meaningful business and product decisions. You'll also have a strong understanding of key SaaS metrics, including customer adoption, retention, churn, expansion and lifetime value, together with experience working in a B2B SaaS, technology, software or platform-based business. Most importantly, you'll enjoy building scalable solutions and helping organisations navigate periods of growth and transformation.

We'd be especially excited if you have experience with:

Scaling a customer success function during a business transformation
SaaS implementation and onboarding
Subscription and recurring revenue models
Technical products
Enterprise customers
Customer success platforms and automation tools
Building and leading high-performing teams

Why Cambrionix?

Because we're not standing still. We have ambitious plans, significant investment and a product roadmap that's reshaping our future. Please don't apply because you're looking for a comfortable, steady-state management role. Apply if you want to build something remarkable.

If those words resonate with you, we'd love to talk.

Pay: £85,000.00-£90,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Cambridge CB4 0DS: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Success: 5 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Cambridge CB4 0DS

Quick apply

Refine Your Search

operations officer jobs in ely, cam

Head of Customer Success

Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624

Access & Recruitment Operations Officer

Deputy Chief Information Officer (Digital Services)

Head of Customer Service

Prisoner Custody Officer

National Account Manager

Finance Officer – eCommerce & Distribution | Huntingdon

Depden Care Farm Operations Manager

Operations Manager

Project Delivery & Capability Manager

Housing Officer - Ipswich

Laboratory Support Officer Team Leader, Laboratory Services Department

Programme Manager

Resource Efficient Operations Co-Ordinator (Environmental Compliance Officer))

Security Officer

In-house Legal Counsel

Security Supervisor

Security Officer

Data Services Coordinator

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