Head of data Work, Jobs in Ely, Crf (with Salaries)

Customer Relations Assistant
Transport for Wales —Pontypridd
- £13 - £45 an hour
- CRM software
- Word processing
- Computer literacy
- Employee discount
22h
Head of Applications
Welsh Water —Cardiff
- £115,000 a year
- No degree
- Communication skills
- Free parking
- Annual leave
2d
Head of Data and Analytics
Walker & Sloan —Cardiff
- Full-time
- Hybrid work
- AI
- Analytics
Head of Training and Service Delivery
Wilmington plc —Cardiff
- Full-time
- Hybrid work
- Project management
- Team management
- Mentoring
- Annual leave
- Employee discount
7d
Head of Data and AI Platforms
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- AI
- Annual leave
- Flexible schedule
Head of New Business Reporting
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Leadership
- Employee discount
- Life insurance
Quick apply
Information Manager & Compliance Officer
Fim Limited —Cardiff
- Up to £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Head of Workforce Productivity, Value & Effectiveness
Cwm Taf Morgannwg University Health Board —Abercynon
- £80,698 - £92,984 a year
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Analytics
12d
Head of AI & Analytics
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- AI
- Leadership
- Annual leave
- Flexible schedule
Head of Partnerships & Philanthropy
Ty Hafan —Sully
- £49,217 - £53,148 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Analytics
- Free parking
- Employee assistance programme
1d
Senior People Partner
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Human resources
- Annual leave
- Flexible schedule
2d
Head of New Business Reporting
Legal & General Investment Management —Cardiff
- Hybrid work
- Leadership
- Employee discount
- Life insurance
MBA Future Leaders Programme - International Pricing Manager
Admiral —Cardiff
- Hybrid work
- Spanish
- Data analysis skills
- Master's degree
- Annual leave
2d
Senior Information Governance Officer
Digital Health and Care Wales —Cardiff
- £40,559 - £48,841 a year
- Full-time
- No degree
- Travel
- Organisational skills
- Annual leave
12d
Senior Director / Site Quality Head - Canada
Teva —Whitchurch
- Master's degree
- Bachelor's degree
- Continuous improvement
- Employee stock purchase plan
- Employee assistance programme
7d
Reaching Wider Officer
Cardiff University —Cardiff
- £33,951 - £36,636 a year
- Weekend availability
- University
- Travel
- Organisational skills
Head of AI Transformation
Proxima —Cardiff
- Hybrid work
- Azure
- Travel
- Training & development
Senior Business Analyst
Maritime and Coastguard Agency —Cardiff
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Agile
- Annual leave
- Employee assistance programme
9d
Senior Finance Manager (Systems)
Welsh Revenue Authority —Cardiff
- £47,675 - £56,445 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Language training provided
20h
Head of Business, Product and Services Development
Smart Money Cymru Community Bank —Caerphilly
- £37,704 a year
- Continuous improvement
- In-person
- Leadership
Quick apply

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Customer Relations Assistant

Transport for Wales -
Pontypridd

Apply Now

Job details

Fixed term contract
£13 - £45 an hour
22 hours ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

CRM software
Word processing
Computer literacy
Complaint handling
Data entry
Customer interaction
Communication skills
Welsh

Full job description

Pay Rate:

£13,45 per hour
Location:

Llys Cadwyn Pontypridd
Website Category:

Head Office
Contract Type:

Fixed Term
Closing Date:

19 August 2026
Vacancy Reference:

0836

Please note: this is a 6 month fixed-term contract

The Role

The Customer Relations Assistant performs an integral multifunctional role within the Customer Relations function, providing efficient administration support including organising, processing and monitoring all channels of communication as well as supporting the management team with the preparation of reports and data analysis.

Role responsibilities

Provide a high-quality Customer Relations service, by professionally addressing complaints, queries and feedback from customers via a range of contact methods to resolve customer queries promptly.
Process customer queries by recording information about customers, cases, and contact reasons into the CRM system, to ensure all data captured is both complete and accurate.
Produce quality written responses to all customer contacts by complying with our regulatory timescales, Complaint Handling procedures and internal guidelines to ensure the output of replies to customers meets internal quality guidelines regarding content and tone.
Process delay repay claims on our Delay Repay system by using a range of contact methods and our CRM systems, ensuring that each claim is processed in line with our Passenger Charter

Who we're looking for

High standard of written and verbal communication
Proficient computer and word processing skills with Microsoft
Excellent organisational
Ability to provide a consistent high-quality service to

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

head of data jobs in ely, crf

Customer Relations Assistant

Head of Applications

Head of Data and Analytics

Head of Training and Service Delivery

Head of Data and AI Platforms

Head of New Business Reporting

Information Manager & Compliance Officer

Head of Workforce Productivity, Value & Effectiveness

Head of AI & Analytics

Head of Partnerships & Philanthropy

Senior People Partner

Head of New Business Reporting

MBA Future Leaders Programme - International Pricing Manager

Senior Information Governance Officer

Senior Director / Site Quality Head - Canada

Reaching Wider Officer

Head of AI Transformation

Senior Business Analyst

Senior Finance Manager (Systems)

Head of Business, Product and Services Development

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