Customer service manager Work, Jobs in Ely (with Salaries)

Customer Service Manager
Shearline Precision Engineering Ltd —Ely
- From £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
10h
General Manager
DS Smith —Ely
- Full-time
- Continuous improvement
- Budgeting
- Manufacturing
Customer Service Manager
AMOT —Bury St. Edmunds
- Continuous improvement
- No degree
- Leadership
Quick apply
Chief Operating Officer (COO)
Huttie Group —Cambridge
- £95,000 - £120,000 a year
- Full-time
- Management
- Customer service
- Continuous improvement
Quick apply
13d
Head Of Food Operations
Medirest —Cambridge
- £65,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Contracts
Customer Sales Manager
Care UK —Wisbech
- £40,000 a year
- Weekend availability
- Customer service
Store Manager - Full Time
Reeds Homestore —Ely
- Full-time
- Organisational skills
- In-person
- Phone etiquette
- Employee discount
Quick apply
11d
Regional Director - Customer (East)
Bromford Flagship Livewest —Thetford
- Up to £140,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Budgeting
- Leadership
- Annual leave
8h
Segment Marketing Manager
Faerch Group —Ely
- Marketing
- English
- Master's degree
Quick apply
Fractional Chief Operating Officer (COO)
Trade Mastermind Limited —Peterborough
- £150,000 - £200,000 a year
- Full-time
- Continuous improvement
- Team management
- Recruiting
Quick apply
6d
Assistant Store Manager
Mountain Warehouse —Thetford
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Bury St. Edmunds
- £85,000 - £95,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
Quick apply
TEAM MANAGER
Primark —Bury St. Edmunds
- £33,189 a year
- Organisational skills
- Training & development
- Retail management
- Annual leave
Project Manager
DS Smith —Ely
- Full-time
- PMP
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Life insurance
5d
Deputy Venue Manager (FTC)
Holmewood Hall —Holme
- Up to £32,000 a year
- Weekend availability
- Bar
- Customer service
- Hotel
- Free parking
Lead Customer Service Advisor
FMG Repair Services —Cambridge
- Up to £33,000 a year
- Annual leave
- Employee discount
Quick apply
STORE MANAGER
Primark —Bury St. Edmunds
- Continuous improvement
- Training & development
- Retail management
- Annual leave
Sports Centre Team Leader
P & E Sports Lettings Ltd —Cambridge
- £28,500 a year
- Weekend availability
- First Aid Certification
- Team management
- Organisational skills
- Free parking
- Gym membership
Quick apply
8d
Key Lead - Grand Arcade, Hollister
Hollister —Cambridge
- £15.10 an hour
- POS
- Communication skills
- Store discount
- Employee discount
Assistant General Manager - Operations
Cox Automotive —Huntingdon District
- Full-time
- Customer service
- Continuous improvement
- Team management
- Employee discount

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customer service manager jobs near ely

Customer Service Manager

Shearline Precision Engineering Ltd -
Ely

Quick apply

Job details

Full-time
From £45,000 a year
10 hours ago

Benefits

Free flu jabs
Company pension
On-site parking

Qualifications

CRM software
Operations management
ERP software
Internal department liaison
Complaint handling
MRP
Analysis skills
Compliance management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Conflict management
Organisational skills
Management reporting
Customer interaction
Budgeting
Business
Leadership
Communication skills
Internal quality assurance
Analytics

Full job description

As a key part of the SLT (Senior Leadership Team) the Customer Services Manager is responsible for overseeing the daily operations of the customer service department, ensuring high levels of customer satisfaction, managing service delivery, and leading a team of customer service representatives. The role focuses on improving customer experience, resolving escalated issues, and implementing strategies that enhance service quality and operational efficiency.

KEY RESPONSIBILITIES:
Customer Service Leadership

Manage and lead the customer service team to deliver exceptional customer support.
Set performance objectives and monitor team productivity.
Conduct regular team meetings, coaching sessions, and performance reviews.
Recruit, train, and develop customer service staff.

Customer Experience

Ensure customers receive prompt, professional, and effective service.
Develop and implement customer service policies and procedures.
Monitor customer feedback and identify opportunities for improvement.
Handle and resolve complex customer complaints and escalations.

Operational Management

Oversee daily customer service operations and workflow management.
Monitor service levels, response times, and key performance indicators (KPIs).
Prepare reports on customer service performance trends.
Collaborate with other departments to resolve customer issues effectively.

Process Improvement

Identify and implement improvements to customer service processes.
Utilise customer feedback and operational data to enhance service delivery.
Support the implementation and optimisation of CRM and customer service systems.
Drive continuous improvement initiatives to increase efficiency and customer satisfaction.

Compliance and Quality Assurance

Ensure adherence to company policies and regulatory requirements.
Monitor quality standards and conduct regular service audits.
Maintain accurate customer records and reporting documentation.

Key Performance Indicators (KPIs)

Customer retention rates.
Complaint resolution times.
Team productivity and performance metrics.
Service level agreement (SLA) achievement.

About You

Required Skills and Experience

Proven experience in a customer service management role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Experience handling customer complaints and conflict resolution.
Strong analytical and problem-solving skills.
Proficiency in CRM systems and Microsoft Office applications.
Ability to manage multiple priorities in a fast-paced environment.
Budget management and reporting experience is advantageous.

Qualifications

Ideally a degree or equivalent qualification in Business, Management, Customer Service, or related field.
Professional customer service qualifications are advantageous.
Demonstrated experience in customer service leadership.

Personal Attributes

Customer-focused and results-driven.
Strong decision making and organisational skills.
Positive, proactive, and adaptable approach.
High attention to detail and commitment to quality.
Ability to develop teams.

Job Type: Full-time

Pay: From £45,000.00 per year

Benefits:

Company pension
Free flu jabs
On-site parking

Application question(s):

Have you had experience using an MRP/ERP system?
Have you had experience working in a fast-paced environment?

Experience:

Customer service or sales: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in ely

Customer Service Manager

General Manager

Customer Service Manager

Chief Operating Officer (COO)

Head Of Food Operations

Customer Sales Manager

Store Manager - Full Time

Regional Director - Customer (East)

Segment Marketing Manager

Fractional Chief Operating Officer (COO)

Assistant Store Manager

Manager Service Delivery & Transport

TEAM MANAGER

Project Manager

Deputy Venue Manager (FTC)

Lead Customer Service Advisor

STORE MANAGER

Sports Centre Team Leader

Key Lead - Grand Arcade, Hollister

Assistant General Manager - Operations

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