Sales representative Work, Jobs in Ely North (with Salaries)

Customer Service Manager
Shearline Precision Engineering Ltd —Ely
- From £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
3d
Sales Representative
Boss Cabins Limited —Peterborough
- £26,500 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
Quick apply
Sales Assistant
Verisure Services (UK) Limited —Witchford
- Full-time
- Communication skills
Quick apply
Customer Service Representative - 2067
Thorlabs —Ely
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Free parking
Quick apply
Sales Engineer
GGC VALVES LTD —Newmarket
- From £28,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick apply
Field Sales Category Representative - Gillette
Field Sales Solutions —Huntingdon
- £28,700 a year
- Full-time
- Communication skills
Quick apply
Sales Executive
Verisure Services (UK) Limited —Ely
- Full-time
- Communication skills
Quick apply
Brand Representative - Grand Arcade, Hollister
Hollister —Cambridge
- £12 an hour
- Customer service
- Organisational skills
- Store discount
- Employee discount
Technical Internal Sales Representative
AMOT —Bury St. Edmunds
- CRM software
- English
- Research
Quick apply
Key Account Manager
Molson Coors Brewing Company —Denver
- £95,700 - £125,600 a year
- Microsoft Powerpoint
- Bachelor's degree
- Leadership
- Health & wellbeing programme
- Annual leave
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Cambridge
- £3,800 a month
- Full-time
- Sales
Quick apply
Sales Person
Civils and Lintels —Thetford
- Full-time
- Customer service
- Annual leave
- Employee discount
Quick apply
2d
Sales Engineer
Icon Engineering (Wisbech) Ltd —Wisbech
- £25,000 - £75,000 a year
- Full-time
- Sales
- Salesforce
- Business development
- Annual leave
Quick apply
10d
Field Sales Representative
Dri-House —King's Lynn
- £25,420.00 - £77,778.25 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
Quick apply
1d
Sales - Sales Advisor - UK
New Look —King's Lynn
- Part-time
- Customer service
5d
Sales Canvasser
Ringtons —Peterborough
- £26,669 - £36,000 a year
- Part-time
- Microsoft Word
- Customer service
- In-person
- Employee assistance programme
- Flexible schedule
Quick apply
4d
Area Sales Manager
4K Consulting —Bury St. Edmunds
- £40,000 - £52,000 a year
- Full-time
- CRM software
- In-person
- Free parking
- Work from home
Quick apply
Sales Development Representative
OASIS Group —Peterborough
- Full-time
- CRM software
- Writing skills
- Computer skills
Sales Representative - Convenience (C-Store)
Molson Coors Brewing Company —Denver
- £37,800 - £49,500 a year
- Weekend availability
- Leadership
- Communication skills
- Health & wellbeing programme
- Annual leave
Customer Advisor - Checkouts
B&Q —Huntingdon
- £13.10 an hour
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
9d

I want to receive the latest job alerts for sales representative in ely north

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Manager

Shearline Precision Engineering Ltd -
Ely

Quick apply

Job details

Full-time
From £45,000 a year
3 days ago

Benefits

Free flu jabs
Company pension
On-site parking

Qualifications

CRM software
Operations management
ERP software
Internal department liaison
Complaint handling
MRP
Analysis skills
Compliance management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Conflict management
Organisational skills
Management reporting
Customer interaction
Budgeting
Business
Leadership
Communication skills
Internal quality assurance
Analytics

Full job description

As a key part of the SLT (Senior Leadership Team) the Customer Services Manager is responsible for overseeing the daily operations of the customer service department, ensuring high levels of customer satisfaction, managing service delivery, and leading a team of customer service representatives. The role focuses on improving customer experience, resolving escalated issues, and implementing strategies that enhance service quality and operational efficiency.

KEY RESPONSIBILITIES:
Customer Service Leadership

Manage and lead the customer service team to deliver exceptional customer support.
Set performance objectives and monitor team productivity.
Conduct regular team meetings, coaching sessions, and performance reviews.
Recruit, train, and develop customer service staff.

Customer Experience

Ensure customers receive prompt, professional, and effective service.
Develop and implement customer service policies and procedures.
Monitor customer feedback and identify opportunities for improvement.
Handle and resolve complex customer complaints and escalations.

Operational Management

Oversee daily customer service operations and workflow management.
Monitor service levels, response times, and key performance indicators (KPIs).
Prepare reports on customer service performance trends.
Collaborate with other departments to resolve customer issues effectively.

Process Improvement

Identify and implement improvements to customer service processes.
Utilise customer feedback and operational data to enhance service delivery.
Support the implementation and optimisation of CRM and customer service systems.
Drive continuous improvement initiatives to increase efficiency and customer satisfaction.

Compliance and Quality Assurance

Ensure adherence to company policies and regulatory requirements.
Monitor quality standards and conduct regular service audits.
Maintain accurate customer records and reporting documentation.

Key Performance Indicators (KPIs)

Customer retention rates.
Complaint resolution times.
Team productivity and performance metrics.
Service level agreement (SLA) achievement.

About You

Required Skills and Experience

Proven experience in a customer service management role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Experience handling customer complaints and conflict resolution.
Strong analytical and problem-solving skills.
Proficiency in CRM systems and Microsoft Office applications.
Ability to manage multiple priorities in a fast-paced environment.
Budget management and reporting experience is advantageous.

Qualifications

Ideally a degree or equivalent qualification in Business, Management, Customer Service, or related field.
Professional customer service qualifications are advantageous.
Demonstrated experience in customer service leadership.

Personal Attributes

Customer-focused and results-driven.
Strong decision making and organisational skills.
Positive, proactive, and adaptable approach.
High attention to detail and commitment to quality.
Ability to develop teams.

Job Type: Full-time

Pay: From £45,000.00 per year

Benefits:

Company pension
Free flu jabs
On-site parking

Application question(s):

Have you had experience using an MRP/ERP system?
Have you had experience working in a fast-paced environment?

Experience:

Customer service or sales: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

sales representative jobs in ely north

Customer Service Manager

Sales Representative

Sales Assistant

Customer Service Representative - 2067

Sales Engineer

Field Sales Category Representative - Gillette

Sales Executive

Brand Representative - Grand Arcade, Hollister

Technical Internal Sales Representative

Key Account Manager

JUNIOR SALES ADVISOR

Sales Person

Sales Engineer

Field Sales Representative

Sales - Sales Advisor - UK

Sales Canvasser

Area Sales Manager

Sales Development Representative

Sales Representative - Convenience (C-Store)

Customer Advisor - Checkouts

I want to receive the latest job alerts for sales representative in ely north

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected