Customer success manager Work, Jobs in Emsworth, Ham (with Salaries)

Account Manager
ClearCourse —Waterlooville
- £40,000 - £45,000 a year
- Full-time
- Remote
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager
ClearCourse —Waterlooville
- £50,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Success Manager- SEO, AIO & LLM strategies
GeoCale —Havant
- From £32,000 a year
- Full-time
- Hybrid work
- Master's degree
- Project management
- Mentoring
- Free parking
Quick apply
5d
Graduate Management Trainee - Chichester / Bognor Regis
Enterprise Mobility —Chichester
- Full-time
- Sales
- Customer service
- Bachelor's degree
Business Development Manager
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Sales
- Travel
- Free parking
- Employee assistance programme
Graduate Management Trainee - Portsmouth
Enterprise Mobility —Portsmouth
- Full-time
- Sales
- Customer service
- Bachelor's degree
Business Development Manager
OrderYOYO —Portsmouth
- Sales
- Restaurant
Quick apply
Regional Sales Manager
OrderYOYO —Southampton
- Up to £52,000 a year
- Remote
- Leadership
- Communication skills
Quick apply
10d
Store Manager - Portsmouth
ASICS —Portsmouth
- Management
- Customer service
- Supervising experience
Quick apply
Sales Manager
Waylands Automotive —Havant
- £50,000 a year
- Weekend availability
- Sales
- Life insurance
4d
Store Manager
Aldi —Alton
- £52,910 - £69,000 a year
- Annual leave
Director of Partnerships, EMEA
Linnworks —Chichester
- Business development
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
5d
Head of Sales & Business Development
Total —Southampton
- £100,000 a year
- Full-time
- CRM software
- Sales
- In-person
Quick apply
4d
Customer Experience Team Leader
Worthing Homes —Worthing
- £34,533 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Customer Engagement Lead
Maritime and Coastguard Agency —Southampton
- £44,241 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
6d
Business Development Manager
Hampshire County Council —Winchester
- £48,948 - £54,423 a year
- Business development
- Project management
- Travel
- Annual leave
- Sick pay
12d
Customer Service Advisor
Aerial Direct —Fareham
- £27,100 a year
- Full-time
- Hybrid work
- Agile
- Employee assistance programme
- Employee discount
Quick apply
6d
Territory Manager
IQVIA —Portsmouth
- Full-time
- Presentation skills
- No degree
Retail Manager FTC
Land Securities —Portsmouth
- Weekend availability
- Annual leave
- Employee assistance programme
3d
Graduate Management Trainee - Isle of Wight
Enterprise Mobility —Newport
- Full-time
- Sales
- Customer service
- Bachelor's degree

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customer success manager jobs near emsworth, ham

Account Manager

ClearCourse -
Waterlooville

Quick apply

Job details

Full-time
£40,000 - £45,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Driving Licence
Customer service
Administrative experience
Organisational skills
SaaS
Account management
Communication skills
Time management

Full job description

Account Manager

Based: Remote, with quarterly visits to Waterlooville office and regular customer travel
Reports to: Senior Business Development Manager

Role Description

At The EPOS Bureau, we provide specialist retail technology and integrated payment solutions to independent food retailers across the UK, with a particular focus on farm shops, butchers, delicatessens and speciality food businesses.

As we continue to grow, we’re looking for an experienced Account Manager to join the team and take ownership of an established customer portfolio of approximately 200 accounts. This is a relationship-led role focused on customer retention, revenue growth, customer success and payment adoption.

We’re looking for somebody commercially minded, highly organised and confident managing multiple priorities. You’ll need to be strong administratively, comfortable with reporting and forecasting, and capable of acting as the voice of the customer internally across the wider business.

This role would suit somebody who enjoys building long-term customer relationships, identifying opportunities to improve customer performance through technology, and ensuring clients continue to get maximum value from their software and payments solutions.

You’ll work closely with customers remotely and through regular site visits, helping them optimise their use of our solutions while identifying upsell and cross-sell opportunities that support their business growth.

Key Responsibilities

Manage and maintain relationships across a portfolio of approximately 200 customer accounts
Maintain regular communication with customers through calls, virtual meetings and site visits
Identify and successfully deliver cross-sell and upsell opportunities across software, services and payments
Support the migration of customers onto the ClearAccept payment gateway solution
Build strong customer relationships focused on retention and long-term success
Act as a trusted advisor, helping customers understand how to maximise value from the platform
Develop a strong understanding of the independent food retail sector and customer challenges
Capture customer feedback and act as the voice of the customer internally
Maintain accurate CRM records, forecasting and pipeline reporting
Produce monthly reporting and provide visibility of customer activity and opportunities
Work closely with Support, Operations, Finance, Marketing and Development teams
Develop strategic growth plans for key customer accounts over time
Support trade shows and industry events, including occasional overnight stays
Deliver an excellent level of customer service at all times

Requirements

Proven experience in a target-driven Account Management or Customer Success role
Experience managing a large portfolio of customer accounts
Strong administrative, organisational and reporting skills
Excellent time management and ability to manage competing priorities effectively
Experience within SaaS, EPOS, retail technology or software environments
Commercially aware with the ability to identify growth opportunities
Confident presenting solutions and influencing customer decision making
Strong interpersonal and communication skills with a customer-first approach
Calm and professional under pressure
Comfortable travelling regularly to customer sites across the UK
Full UK Driving Licence required

Benefits

25 days annual leave plus your birthday off

Life Assurance and Group Income Protection
Private medical cover with cash plan
Enhanced Company Pension Scheme
Employee wellbeing perks including Calm app subscription
Retail discounts and Employee Assistance Programme
Cycle to Work scheme
Volunteering days
Ongoing learning and development opportunities

Why Join Us?

You’ll be joining a growing and highly respected specialist technology business that works closely with independent retailers across the UK. This is an opportunity to play a key role in customer growth and retention while becoming a trusted partner to some of the country’s most unique retail businesses.

As part of the wider ClearCourse Group, you’ll also benefit from the backing of a fast-growing software and payments group with excellent opportunities for long-term development and progression.

Quick apply

Refine Your Search

customer success manager jobs in emsworth, ham

Account Manager

Business Development Manager

Customer Success Manager- SEO, AIO & LLM strategies

Graduate Management Trainee - Chichester / Bognor Regis

Business Development Manager

Graduate Management Trainee - Portsmouth

Business Development Manager

Regional Sales Manager

Store Manager - Portsmouth

Sales Manager

Store Manager

Director of Partnerships, EMEA

Head of Sales & Business Development

Customer Experience Team Leader

Customer Engagement Lead

Business Development Manager

Customer Service Advisor

Territory Manager

Retail Manager FTC

Graduate Management Trainee - Isle of Wight

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