Support & client services managers Work, Jobs in Emsworth, Ham (with Salaries)

Account Manager
ClearCourse —Waterlooville
- £40,000 - £45,000 a year
- Full-time
- Remote
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Operations Administrator
Chichester BID —Chichester
- Part-time
- Customer service
- English
- Microsoft Office
Quick apply
Contracts Administrator
Hi-Level Mezzanines Ltd —Petersfield
- £28,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
Quick apply
10h
Generalist Supervisor
Citizens Advice —Havant
- £15,386.80 a year
6d
Room Attendant
Hotelcare —Emsworth
- £13.50 an hour
- Weekend availability
- Hospitality
- Hotel
- Time management
- Flexible schedule
Quick apply
12d
Business Manager
Get Set UK 1 —Havant
- £35,000 - £38,000 a year
- Contracts
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Weekend Admin Assistant -Care Home
Barchester Healthcare —Hayling Island
- £14 an hour
- Weekend availability
- Computer skills
- Employee discount
- Referral programme
Quick apply
Health Coach
Horizon Leisure Centres —Havant
- £26,780.00 - £28,245.40 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Computer literacy
- Free parking
- Annual leave
12d
Executive Support Assistant (Administrator)
Womble Bond Dickinson (UK) LLP —Southampton
- Microsoft Office
- Administrative experience
- Organisational skills
3d
PMO Officer
Portsmouth City Council —Portsmouth
- £42,838 - £47,181 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Finance Administrator
Prem Group Ltd —Waterlooville
- £30,000 - £32,000 a year
- Full-time
- IT
- In-person
- Free parking
- Store discount
Quick apply
Operations Administrator
Intersafe —Portsmouth
- Full-time
- Administrative experience
- IT
- Communication skills
Quick apply
2d
Operations Manager - South East & West
Elior UK —Portsmouth
- £53,000 a year
- Full-time
- Travel
- Contracts
- Leadership
Quick apply
5d
Single Point Of Contact Partner
The You Trust —Newport
- £10,956 - £27,390 a year
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Junior Designer
The Graphic Design House —Portsmouth
- £25,000 - £27,000 a year
- Full-time
- In-person
- Communication skills
- Time management
Quick apply
3d
eProcurement Assistant
Hampshire County Council —Winchester
- £27,780 - £30,564 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
13d
Office Manager
Vintage Bentley —Petersfield
- £15 - £17 an hour
- Part-time
- Microsoft Outlook
- Microsoft Office
- Travel
- Free parking
Quick apply
10d
Admin assistant/ On call co-oridinator
Morecare Cleaning —Farlington
- £25,396 - £26,296 a year
- Temporary
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Work from home
Quick apply
12d
Equipment Hire Account Manager (Full Time)
Leasium Limited —Fareham
- £26,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
- Free parking
Quick apply
6d
Office Manager
J&B Hopkins —Fareham
- £32,000 a year
- Customer service
- Microsoft Office
- Administrative experience
- Life insurance
Quick apply
3d

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Account Manager

ClearCourse -
Waterlooville

Quick apply

Job details

Full-time
£40,000 - £45,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Driving Licence
Customer service
Administrative experience
Organisational skills
SaaS
Account management
Communication skills
Time management

Full job description

Account Manager

Based: Remote, with quarterly visits to Waterlooville office and regular customer travel
Reports to: Senior Business Development Manager

Role Description

At The EPOS Bureau, we provide specialist retail technology and integrated payment solutions to independent food retailers across the UK, with a particular focus on farm shops, butchers, delicatessens and speciality food businesses.

As we continue to grow, we’re looking for an experienced Account Manager to join the team and take ownership of an established customer portfolio of approximately 200 accounts. This is a relationship-led role focused on customer retention, revenue growth, customer success and payment adoption.

We’re looking for somebody commercially minded, highly organised and confident managing multiple priorities. You’ll need to be strong administratively, comfortable with reporting and forecasting, and capable of acting as the voice of the customer internally across the wider business.

This role would suit somebody who enjoys building long-term customer relationships, identifying opportunities to improve customer performance through technology, and ensuring clients continue to get maximum value from their software and payments solutions.

You’ll work closely with customers remotely and through regular site visits, helping them optimise their use of our solutions while identifying upsell and cross-sell opportunities that support their business growth.

Key Responsibilities

Manage and maintain relationships across a portfolio of approximately 200 customer accounts
Maintain regular communication with customers through calls, virtual meetings and site visits
Identify and successfully deliver cross-sell and upsell opportunities across software, services and payments
Support the migration of customers onto the ClearAccept payment gateway solution
Build strong customer relationships focused on retention and long-term success
Act as a trusted advisor, helping customers understand how to maximise value from the platform
Develop a strong understanding of the independent food retail sector and customer challenges
Capture customer feedback and act as the voice of the customer internally
Maintain accurate CRM records, forecasting and pipeline reporting
Produce monthly reporting and provide visibility of customer activity and opportunities
Work closely with Support, Operations, Finance, Marketing and Development teams
Develop strategic growth plans for key customer accounts over time
Support trade shows and industry events, including occasional overnight stays
Deliver an excellent level of customer service at all times

Requirements

Proven experience in a target-driven Account Management or Customer Success role
Experience managing a large portfolio of customer accounts
Strong administrative, organisational and reporting skills
Excellent time management and ability to manage competing priorities effectively
Experience within SaaS, EPOS, retail technology or software environments
Commercially aware with the ability to identify growth opportunities
Confident presenting solutions and influencing customer decision making
Strong interpersonal and communication skills with a customer-first approach
Calm and professional under pressure
Comfortable travelling regularly to customer sites across the UK
Full UK Driving Licence required

Benefits

25 days annual leave plus your birthday off

Life Assurance and Group Income Protection
Private medical cover with cash plan
Enhanced Company Pension Scheme
Employee wellbeing perks including Calm app subscription
Retail discounts and Employee Assistance Programme
Cycle to Work scheme
Volunteering days
Ongoing learning and development opportunities

Why Join Us?

You’ll be joining a growing and highly respected specialist technology business that works closely with independent retailers across the UK. This is an opportunity to play a key role in customer growth and retention while becoming a trusted partner to some of the country’s most unique retail businesses.

As part of the wider ClearCourse Group, you’ll also benefit from the backing of a fast-growing software and payments group with excellent opportunities for long-term development and progression.

Quick apply

Refine Your Search

support & client services managers jobs in emsworth, ham

Account Manager

Operations Administrator

Contracts Administrator

Generalist Supervisor

Room Attendant

Business Manager

Weekend Admin Assistant -Care Home

Health Coach

Executive Support Assistant (Administrator)

PMO Officer

Finance Administrator

Operations Administrator

Operations Manager - South East & West

Single Point Of Contact Partner

Junior Designer

eProcurement Assistant

Office Manager

Admin assistant/ On call co-oridinator

Equipment Hire Account Manager (Full Time)

Office Manager

I want to receive the latest job alerts for support & client services managers in emsworth, ham

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