it engineer Work, Jobs in enderby, lec (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
EV Technical Support Engineer
Tritium Power Solutions AU —Coventry
- £35,000 - £38,000 a year
- Hybrid work
- Engineering
- No degree
- Travel
- Work from home
- Employee assistance programme
Quick apply

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EV Technical Support Engineer
Tritium Power Solutions AU —Coventry
Working with our development teams to fix bugs and improve products. Strong problem-solving skills and the ability to explain technical issues clearly to non-…
£35,000 - £38,000 a year
Quick apply
Technical Installation Engineer & Training Specialist
Teletrac Navman —Milton Keynes
You’ll be the go-to expert - supporting complex installations, troubleshooting hardware issues and delivering training to partners and customers, and driving…
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Help Desk Engineer

PCS Business Systems -
Kettering

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Job details

Qualifications

Customer service
Communication skills

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

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At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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it engineer jobs in enderby, lec

Help Desk Engineer

EV Technical Support Engineer

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Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

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