Amazon Work, Jobs in Enfield, Greater London (with Salaries)

Delivery Station Liaison Agent
Amazon UK Services Ltd. —Enfield
- Full-time
- Customer service
- English
- Administrative experience
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —London
- Full-time
- Management
- Bachelor's degree
- Leadership
8d
Executive Assistant, Amazon Business
Amazon Business EU Sarl, UK Branch —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Executive Assistant (12-month FTC), Prime Video & Amazon MGM Studios Intl' Communications
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Office
- Organisational skills
IT Support Associate, IT Services
Amazon UK Services Ltd. —London
- Full-time
- Computer networking
- IT
- Linux
UX Design Intern, Interaction Design
Amazon Development Centre (London) Limited —London
- Full-time
- CAD
- Master's degree
- Bachelor's degree
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
WIM Investigator, AmSec Workplace Incident Management
Amazon UK Services Ltd. —London
- Full-time
- Analysis skills
- Bachelor's degree
6d
Associate Business Developer, Amazon Shipping
Amazon UK Services Ltd. —London
- Full-time
- Sales
- Military
- Salesforce
Data Center Network Technician
Amazon Data Services UK Limited —Hemel Hempstead
- Full-time
- AWS
- Analysis skills
- Bachelor's degree
Supply Chain Expert, Amazon Vendor Services
Amazon EU SARL (UK Branch) —London
- Full-time
- Microsoft Excel
- English
- SQL
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Tilbury
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
8d
Sales Development Representative (SDR), Amazon Shipping (SWA)
Amazon EU SARL (UK Branch) —London
- Full-time
- Sales
- Salesforce
- English
UX Designer - Amazon Developer, Alexa Device Applications, Devices Experience Design
Amazon Development Centre (London) Limited —London
- Full-time
- JavaScript
- Software development
- AI
Logistics Specialist - Data Center , Logistics Specialist DC
Amazon Data Services UK Limited —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Area Manager
Amazon UK Services Ltd. —Dunstable
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Data Centre Security Specialist, DC Security
Amazon Data Services UK Limited —Slough
- Full-time
- Military
- AWS
- Bachelor's degree
9d
PR Specialist Intern
Amazon UK Services Ltd. —London
- Overtime
- English
- Bachelor's degree
- Travel
Trust and Safety Analyst
Twitch UK Ltd. - E32 —London
- Weekend availability
- Data analysis skills
- SQL
- AWS
- Annual leave
- Employee discount
6d
Team Coordinator – Audible Content International
Amazon.com —London
- Full-time
- Management

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Delivery Station Liaison Agent

Amazon UK Services Ltd. -
Enfield

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Job details

Full-time

Qualifications

Customer service
Supply chain
Logistics
English
Administrative experience

Full job description

DESCRIPTION

Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly.

Working hours are either Wednesday to Saturday 10:00 AM - 8:45 PM or Sunday to Wednesday 10:00 AM - 8:45 PM.

Key job responsibilities

Place outbound calls to customers
Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
Keep daily, weekly and monthly records of progress with customer queries
Follow Standard Operating Procedures and keep customer data secure
Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address. We're based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners.

DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers' hands.

BASIC QUALIFICATIONS

Knowledge of advanced English at CEFR level B2/C1
Relevant experience of dealing with customer queries via phone and email
Relevant experience in an administrative support role involving collaboration with internal or external teams
Relevant experience of solving problems whether related to customer queries or internal process issues

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Experience in communicating with senior colleagues
Professional experience in a fast-paced environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

amazon jobs in enfield, greater london

Delivery Station Liaison Agent

Area Manager, Customer Fulfillment

Executive Assistant, Amazon Business

Executive Assistant (12-month FTC), Prime Video & Amazon MGM Studios Intl' Communications

IT Support Associate, IT Services

UX Design Intern, Interaction Design

Data Centre Technician , Data Centre Operations

WIM Investigator, AmSec Workplace Incident Management

Associate Business Developer, Amazon Shipping

Data Center Network Technician

Supply Chain Expert, Amazon Vendor Services

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Sales Development Representative (SDR), Amazon Shipping (SWA)

UX Designer - Amazon Developer, Alexa Device Applications, Devices Experience Design

Logistics Specialist - Data Center , Logistics Specialist DC

Area Manager

Data Centre Security Specialist, DC Security

PR Specialist Intern

Trust and Safety Analyst

Team Coordinator – Audible Content International

I want to receive the latest job alerts for amazon in enfield, greater london

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