Lead service designer Work, Jobs in Enfield, Gtl (with Salaries)

Lead Service Designer
Department for Business and Trade —London
- £65,826 - £81,674 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Mentoring
3d
Head of Creative
The Jockey Club —Esher
- Full-time
- Leadership
- Annual leave
6d
Lead Service Designer
Capgemini Sogeti —London
6d
Lead Service Designer - Digital CX
Sky —London
- Full-time
- Hybrid work
Design Consultant
King Living —London
- Part-time
- Sales
- Data entry
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Service Designer
Informed Solutions —London
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Gym membership
- Referral programme
Quick apply
Product Designer
Conduct —London
- Full-time
1d
Digital Manager
Equans —Hatfield
- £55,000 - £65,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Technical Designer
Bloqs London —London
- £40,000 - £45,000 a year
- Full-time
- Schematics
- CAD
- Organisational skills
- Free parking
- Employee discount
Quick apply
Lead Experience Designer
Fearless —London
- £70,000 - £85,000 a year
- Full-time
- Hybrid work
- Leadership
- Flexible schedule
Quick apply
Lead Product Designer (Maternity Cover)
Futurice —London
- £75,000 - £90,000 a year
- Remote
- Mentoring
- AI
- Leadership
6d
Lead Product Designer
Monzo —London
- £90,000 - £110,000 a year
- Remote
- Work from home
- Flexible schedule
Associate Product Designer
Lewisham Council —London
- £45,852 - £47,925 a year
- Full-time
- Communication skills
- Employee discount
7d
Lead Service Designer
Valtech Group —London
- Continuous improvement
- Agile
Senior Designer
Radley Yeldar —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
14d
Service Designer
Hillingdon Council —Uxbridge
- £48,003 - £52,194 a year
- Analysis skills
- Agile
- IT
- Free parking
- Employee discount
13d
Product Designer
Viber —London
- AI
Senior Intergrated Designer
Tesco UK —Welwyn Garden City
- Full-time
- AI
- HTML
- Employee assistance programme
2d
Head of Product
Capsa AI —London
- £140,000 - £170,000 a year
- Full-time
- Employee stock ownership plan
Quick apply
8d
Head of Design
EMJ —London
- £65,000 - £70,000 a year
- Monday to Friday
- Hybrid work
- Time management
Quick apply

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Lead Service Designer

Department for Business and Trade -
London

Apply Now

Job details

Permanent | Part-time | Full-time
£65,826 - £81,674 a year
3 days ago

Benefits

Company pension

Qualifications

Presentation skills
Continuous improvement
Mentoring
Agile
IT

Full job description

Details

Reference number

466723

Salary

£62,103 - £81,674

London: £65,826 to £81,674 / National: £62,103 - £78,054 (including allowance). Your salary will be determined by your skills and capability as assessed at interview.

GBP

Job grade

Grade 7

Contract type

Permanent

Business area

DBT - CS - Digital, Data and Technology

Type of role

Digital
Information Technology
Project Delivery

Working pattern

Flexible working, Full-time, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London, Salford

About the job

Job summary

The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways.

Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.

Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements.

Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.

The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated four times in a row for Best Public Sector Employer at the Women in Tech awards and won the award in 2025!

Job description

As a Lead Service Designer at DBT you will identify gaps and opportunities in existing services as well as look for opportunities to create new ones. Working in a user centred multidisciplinary team alongside researchers, developers, and other designers, youll bring a wide view of the landscape as well as be the voice of the user and business. You'll collaborate with product managers and service owners to help understand and communicate the complexities of our services.

You will create visions, strategies, and roadmaps to help guide teams and stakeholders while documenting holistic user journeys to communicate and help make and understand key decisions. Were looking for someone who will be able to analyse existing services to understand pain and failure points as well as actively promoting good design rational with the team and to stakeholders to ensure quality outcomes.

To be effective in this position, you will need to understand the needs of users and stakeholders and be able to communicate this in an engaging way, whether this is by creating prototypes to test an idea and inspire the team and stakeholders or creating design patterns that can be used across our services to ensure consistency and scalability.

Key Responsibilities

Understand and advocate for user needs, ensuring services are designed to meet them. Lead communication with colleagues across DBT to define user journeys and articulate product visions.
Engage and manage stakeholder needs, driving the communication of insights and strategies to senior stakeholders and management.
Track user interactions across boundaries, create user journeys to highlight pain points and improvements, and design systems across multiple services, ensuring simple and evidence-based outcomes.
Demonstrate expertise in service design, helping others understand its value, and lead evidence-based design direction. Create high-quality deliverables like personas, experience maps, and service blueprints.
Lead on the analysis of research findings, identify improvement opportunities, and communicate design solutions that address user needs and business outcomes and use prototyping methods to share ideas with real users and encourage collaboration.
Bring the team and stakeholders along the journey, ensuring feedback is incorporated, and act as an authority on service design, managing, training, and mentoring other designers, leading the capability and promotion of service design within the department and across government.
Identify cost-saving opportunities while implementing best practice service design, promoting best practice and build a collaborative culture within the Service Design team.

Person specification

It is essential that you have:

Strong experience in Service Design - designing and leading end-to-end services, using a deep understanding of user needs to shape service direction and outcomes (LEAD)
Able to identify complex problems across services and develop practical, user-centred solutions that balance user needs, business goals and constraints
Experience working in agile, multidisciplinary teams, collaborating with roles such as user researchers and business analysts to deliver iterative design
Experience leading, coaching and mentoring others in service design, helping to build capability and improve ways of working across teams
Strong stakeholder management skills, with experience building trusted relationships and influencing senior stakeholders to embed user-centred design in decisions and strategy
Experience using data, research and service performance insights to inform decisions and drive continuous improvement across services
Experience championing accessible and inclusive design, ensuring services work for all users and across the full end-to-end journey

Technical skills

We'll assess you against these technical skills during the selection process:

Service prototyping
System thinking
Data led design
Design Communication
Design Strategically
Designing Together
Evidence based design
Leading design

Benefits

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Experience and Technical skills.

As part of the application process you will be asked to upload a two-page CV and complete a 750 word personal statement outlining how you meet the essential skills and experience listed above. You can use bullet points and subheadings if you prefer.

Sift will be from week commencing 6/7/2026

Interviews will be from week commencing 20/07/2026

Please note these dates are indicative and may be subject to change.

If there is a high volume of applications, we will sift looking at the Lead criterion Strong experience in Service Design only. You may then be progressed to full sift or straight to interview.

How we interview

At the interview stage for this role, you will be asked to demonstrate relevant Technical Skills These are role specific and in line with the DDaT Capability Framework

You will also be asked to deliver a presentation and will be informed on the topic following the sift.

How we offer

Offers will be made in merit order based on location preferences. If you pass the bar at interview but are not the highest scoring you will be held on a 12-month reserve list in case a role becomes available. If you are judged a near miss at interview, you may be offered a post at the grade below the one you applied for.

This role requires SC clearance. DBTs requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet this requirement will result in your application being rejected and your offer will be withdrawn.

Checks will also be made against:

departmental or company records (personnel files, staff reports, sick leave reports and security records)
UK criminal records covering both spent and unspent criminal records
your credit and financial history with a credit reference agency
security services record
location details

How we offer

Checks will also be made against:

departmental or company records (personnel files, staff reports, sick leave reports and security records)
UK criminal records covering both spent and unspent criminal records
your credit and financial history with a credit reference agency
security services record
location details

More about us

This role can only be worked from within the UK, not overseas. If you are based in London, you will receive London weighting. DBT employees are contracted to work in a hybrid pattern, spending 2-3 days a week (pro rata) in the office. Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.

You can find out more about our office locations, how we calculate salaries, our diversity statement and reasonable adjustments, the Recruitment Principles, the Civil Service code and our complaints procedure on our website.

The Department will not consider sponsoring a visa or issuing a Certificate of Sponsorship. We are unable to offer advice on any Visa and Immigration cases.

Find out more about life at DBT, our benefits and meet the team by watching our video or reading our blog!

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : DDaT Recruitment
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DBT by email at [email protected]. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Civil Service Commission Complaints

Apply Now

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Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information