Customer success director Work, Jobs in Eng (with Salaries)

Grounds Maintenance Contract Manager
Tactical Groundcare & Envionmental Services UK LTD —Burghfield
- £37,500 - £45,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Free parking
Quick apply
3d
Regional Director - Customer (East)
Bromford Flagship Livewest —Thetford
- Up to £140,000 a year
- Monday to Friday
- Hybrid work
- Continuous improvement
- Budgeting
- Leadership
- Annual leave
9d
Director of Customer Experience
Car Benefit Solutions —Bury
- £85,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
- Employee assistance programme
Quick apply
Part-time Customer Fulfilment Manager, 25 hours per week, up to £44k FTE, Hybrid & East London
Ten2Two —London
- £39,000 - £44,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- In-person
- Communication skills
Quick apply
9d
Partner Success Manager, UK
Actionstep —London
- £65,000 - £75,000 a year
- Full-time
- Remote
- Travel
- Communication skills
- Analytics
- Life insurance
Quick apply
6d
Director of Communications
Pennon Group —Exeter
- £110,000 - £125,000 a year
- Weekend availability
- Social media management
- Presentation skills
- Team management
- Annual leave
- Employee assistance programme
9d
Director of Visit and Meet
Marketing Nottingham and Nottinghamshire —Nottingham
- £70,000 a year
- Full-time
- Hybrid work
- Hospitality
- Management
- IT
- Annual leave
- Flexitime
Quick apply
Client Success Director (AI)
Circana —Bracknell
- Full-time
- Remote
- Continuous improvement
- Organisational skills
- AI
Senior Director Brand and Content - 100% Remote - Europe
Hostaway —London
- Full-time
- Remote
- Bachelor's degree
- Training & development
- AI
- Annual leave
Quick apply
Team Lead, Customer Success - EMEA South
CoachHub —London
- Full-time
- Remote
- English
- Organisational skills
- Training & development
13d
Customer Success Lead (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
Site Director / Market leading salary / Relocation support for the right candidate
Natures Way Foods Ltd —Chichester
- £100,000 - £120,000 a year
- Full-time
- Continuous improvement
- Team management
- Manufacturing
- Employee assistance programme
9h
Sr Director, Drug Development Lead
IQVIA —Reading
- Full-time
- Remote
- Management
- Doctoral degree
- Master's degree
- Work from home
10d
Residence Life Coordinator, First Year Focus - NYU London
New York University —London
- Weekend availability
- Management
- University
- No degree
- Annual leave
Head/Director TAM Transformation & Services, Airports
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Master's degree
- Business development
- Continuous improvement
- Work from home
- Employee assistance programme
Director of Enablement & Performance
Gravitee —London
- Hybrid work
- Training & development
- Communication skills
Global Director of Partnerships
Linnworks —Chichester
- Remote
- Travel
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
Chief of Staff - Customer
Zinc —London
- £90,000 - £95,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Negotiation
Quick apply
6d
Nespresso Corporate & Internal Communication Manager UK&I
Nespresso —Crawley
- £62,000 - £68,000 a year
- Full-time
- Hybrid work
- Budgeting
- Communication skills
6d
Customer Success Operations Manager
ScreenCloud —London
- Hybrid work
- Analytics
- Annual leave
- Flexitime

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customer success director jobs near eng

Grounds Maintenance Contract Manager

Tactical Groundcare & Envionmental Services UK LTD
Burghfield

Apply Now

Job details

Permanent | Full-time
£37,500 - £45,000 a year
3 days ago

Benefits

Free parking
Company car
On-site parking

Qualifications

Contract management
Driving Licence
Landscape maintenance
Client engagement
Complaint handling
Supervising experience
Team management
Organisational skills
Relationship management
Customer interaction
Root cause analysis
Communication skills
Contract administration

Full job description

Environmental Services Manager:

Salary: £37,000–£45,000 per year, depending on experience
Location: Berkshire and Oxfordshire
Contract: Full-time, permanent
Benefits: Company vehicle, laptop and mobile phone

Tactical Group is looking for an experienced Environmental Services Manager to lead our Environmental Services department across Berkshire and Oxfordshire.

The department provides grounds maintenance, soft landscaping, street cleansing, and dog and litter-bin emptying services to schools, parish councils, business parks and other public and commercial clients. It employs approximately 25 people, including regional supervisors and an Environmental Coordinator.

Our culture: customer service comes first.

At Tactical, the way we communicate and conduct ourselves with clients is paramount to our success.

We expect every client to receive a responsive, professional and dependable service. This means keeping clients informed, doing what we have promised, taking ownership when something goes wrong and resolving concerns quickly. We do not ignore problems, allow emails to go unanswered or leave clients uncertain about what is happening.

The successful candidate must share this approach and lead by example. You will set the standard for how the department communicates with clients and ensure that the entire team understands that technical delivery and customer service are equally important.

The role:

Reporting directly to the Operations Director, you will take overall responsibility for the operational performance, service quality and customer experience of the Environmental Services department.

You will directly manage the regional supervisors and Environmental Coordinator, ensuring that contracts are properly planned, adequately resourced and delivered safely and consistently.

Key responsibilities:

Put customer service at the centre of every operational decision.
Build trusted and professional relationships with clients.
Ensure client enquiries, concerns and complaints are acknowledged and resolved promptly.
Communicate openly with clients about progress, delays and corrective actions.
Lead and develop regional supervisors and the Environmental Coordinator.
Oversee grounds maintenance, soft landscaping, street cleansing and bin-emptying operations.
Ensure contracts are delivered to specification and to a consistently high standard.
Monitor WorkPal reports, photographs, audits, productivity and service performance.
Manage staffing, recruitment, absence cover and workforce planning.
Ensure teams are professional, presentable and respectful while working at client sites.
Investigate service failures, identify their causes and implement lasting corrective actions.
Maintain compliance with health and safety procedures and company standards.
Monitor vehicles, machinery and equipment requirements.
Support new contract mobilisations, tenders and pricing.
Identify efficiencies and help grow the department without compromising service quality.

About you:

You will be an approachable, visible and accountable manager who takes pride in delivering an excellent customer experience.

Operational knowledge is important, but we are equally interested in how you communicate, build relationships and respond when plans change or problems arise.You should have:

Experience managing supervisors and operational employees.
Strong customer-service and client-management skills.
Experience handling complaints and resolving operational problems.
Excellent communication and organisational skills.
The ability to manage multiple contracts across two regions.
A practical understanding of health and safety.
Confidence using digital job-management and reporting systems.
A full UK driving licence.

Experience in grounds maintenance, landscaping, environmental services, waste, cleansing or another mobile-service environment would be advantageous.

This is an opportunity to take ownership of an established department and help deliver its next stage of growth. Success will be measured not only by productivity and financial performance, but by client satisfaction, communication, service consistency and the strength of the relationships you build.

Pay: £37,500.00-£45,000.00 per year

Benefits:

Company car
Free parking
On-site parking

Work Location: In person

Apply Now

Refine Your Search

customer success director jobs in eng

Grounds Maintenance Contract Manager

Regional Director - Customer (East)

Director of Customer Experience

Part-time Customer Fulfilment Manager, 25 hours per week, up to £44k FTE, Hybrid & East London

Partner Success Manager, UK

Director of Communications

Director of Visit and Meet

Client Success Director (AI)

Senior Director Brand and Content - 100% Remote - Europe

Team Lead, Customer Success - EMEA South

Customer Success Lead (Life Sciences)

Site Director / Market leading salary / Relocation support for the right candidate

Sr Director, Drug Development Lead

Residence Life Coordinator, First Year Focus - NYU London

Head/Director TAM Transformation & Services, Airports

Director of Enablement & Performance

Global Director of Partnerships

Chief of Staff - Customer

Nespresso Corporate & Internal Communication Manager UK&I

Customer Success Operations Manager

I want to receive the latest job alerts for customer success director in eng

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