Retail manager Work, Jobs in Eng (with Salaries)

Customer Experience Manager
Avanti West Coast —Birmingham
- Full-time
- Customer service
- Continuous improvement
- Travel
13d
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
General Manager
Goodies Food Hall —Pulham Market
- £58,000 - £62,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
6d
General Manager
Mad Swans —Bristol
- £65,000 a year
- Weekend availability
- Hotel
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
District Manager
Starbucks —Calcot
- Weekend availability
- Hospitality
- English
- Continuous improvement
- Flexible schedule
Area Retail Manager (Portsmouth to Brighton, West Sussex)
Motor Fuel Group —Portsmouth
- £38,000 - £42,000 a year
- Full-time
- Sales
- Merchandising
- Contracts
Quick apply
Regional Customer Relationship Manager
Barchester Healthcare —Lichfield
- From £400,000 a year
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
Store Manager
B&Q —Birmingham
- £59,500 - £77,890 a year
- Part-time
- Customer service
- Retail management
- Annual leave
- Employee assistance programme
6d
Store Manager
Starbucks —Slough
- Weekend availability
- Hospitality
- Team management
- Recruiting
- Store discount
- Employee assistance programme
Retail General Manager
Le Creuset —Bicester
- Up to £70,000 a year
- Weekend availability
- Inventory control
- Sales
- Customer service
14d
General Manager
Camp Beaumont —Maldon
- £38,000 - £42,000 a year
- Full-time
- Leadership
Retail Manager
BBC —London
- £60,000 a year
- Full-time
- Communication skills
- Marketing
9d
Retail Director
Marono Fine Jewellery Ltd. —London
- £85,000 - £110,000 a year
- Full-time
- Marketing
- Bachelor's degree
- In-person
Quick apply
10d
AREA MANAGER
Domino's —Torquay
- £33,000 - £36,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Flexitime
- Work from home
Retail Deputy Manager
The Works —Bedford
- Part-time
- Customer service
- Training & development
- Retail management
- Employee assistance programme
- Employee discount
General Manager
Nuffield Health —Weston-super-Mare
- Up to £51,000 a year
- Full-time
- Customer service
- Employee discount
- Gym membership
Operations Manager
Zealfashionspa limited —Gillingham
- £55,000 - £59,000 a year
- Full-time
- Customer service
- Writing skills
- Merchandising
- Store discount
- Health & wellbeing programme
Quick apply
3d
Personal Assistant / House Manager
Infinity Brands Limited —Gerrards Cross
- £15 - £20 an hour
- Part-time
- Hybrid work
- Google Suite
- Microsoft Office
- Organisational skills
- Free parking
- Flexitime
Quick apply
2d
Regional Manager
WeBuyAnyCar —Leicester
- Up to £37,500 a year
- Rotating shift
- Recruiting
- Training & development
- Retail management
Quick apply
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply

I want to receive the latest job alerts for retail manager in eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Experience Manager

Avanti West Coast -
Birmingham

Apply Now

Job details

Permanent | Full-time
13 days ago

Benefits

Company pension
Free or subsidised travel

Qualifications

Succession planning
Stakeholder collaboration
Customer service
Stakeholder liaison
Performance management
Change management
Continuous improvement
Partnership building
Organisational skills
Change leadership
Budgeting
Leadership
Team motivation leadership
Communication skills
Operations leadership experience

Full job description

Posted 13 August 2026

Salary Competitive

LocationBirmingham

Job type Permanent - Full Time

Reference040532

Job FunctionHeadquarters

At Avanti West Coast, we're passionate about creating exceptional journeys for our customers and an engaging environment for our colleagues. We're looking for a talented Customer Experience Manager to lead frontline management teams and drive operational excellence across our network.

You do not need rail experience to be successful in this role.

If you've led large teams in sectors such as retail, hospitality, logistics, transport, healthcare, customer service, leisure, facilities management, or other operational environments, we'd love to hear from you. Your leadership experience, ability to inspire people while raising standards are what matter most.

As a Customer Experience Manager, you'll lead a team of Station Managers responsible for circa 350 frontline colleagues across multiple locations, driving outstanding customer service, operational performance and colleague engagement. You'll play a key role in creating high-performing teams, delivering business results and maintaining the highest standards of safety across your region. Working closely with a range of stakeholders, you will identify opportunities for improvement, support colleague development, lead through change and play a critical role during operational disruption, ensuring customers and colleagues remain safe, informed and supported.

What You'll Be Doing

Leading and developing a team of Station Managers across multiple locations.
Creating a culture of engagement, accountability, feedback and continuous improvement.
Maintaining a safety-first culture, ensuring the highest standards of customer and colleague safety are maintained.
Driving customer satisfaction, operational performance and service delivery against key business measures and KPIs.
Supporting and coaching managers to create engaged, high-performing teams and develop future talent.
Building strong relationships with trade unions, industry partners and internal stakeholders to deliver positive outcomes for customers, colleagues and the business.
Ensuring effective management of attendance, wellbeing, colleague welfare and performance.
Leading initiatives to improve operational efficiency, service quality and customer experience.
Managing budgets, resources and workforce planning to deliver safe, efficient and commercially sound operations.
Engaging with stakeholders across the wider business to ensure safe and effective service delivery.
Leading through change and helping teams adapt to evolving business needs.
Playing a key role during operational disruption and incident response, ensuring customers and colleagues remain safe and supported.

Take a look at the role profile for more information.

What We're Looking For

We're interested in people with transferable leadership skills who can bring fresh thinking and experience from other industries.

You'll likely have:

The ability to balance safety, people, customer and commercial priorities in a complex operational environment.
Experience leading managers and large frontline teams in a fast-paced operational environment.
A proven track record of delivering performance and customer outcomes through people.
Experience developing high-performing teams through coaching, succession planning and colleague development.
Strong customer focus and a passion for service excellence.
Experience managing performance, engagement, attendance and colleague wellbeing.
Commercial awareness and an understanding of operational KPIs and business performance measures.
Excellent communication, influencing and stakeholder management skills
Experience working across multiple sites, locations or departments.
The ability to make decisions, solve problems and remain calm under pressure.
Strong planning, organisational and budgeting skills.

As well as working with a fantastic team you will also receive:

Railway Pension Scheme
Free travel on Avanti West Coast for you/spouse/partner/dependents
Privilege Travel card (75% off other train operators fares for leisure travel)
30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
10 free journeys on other First Group Train Operators

We reserve the right to withdraw this advert at any time due to high volumes of applications.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.

Apply Now

Refine Your Search

retail manager jobs in eng

Customer Experience Manager

Airport Station Manager

General Manager

General Manager

District Manager

Area Retail Manager (Portsmouth to Brighton, West Sussex)

Regional Customer Relationship Manager

Store Manager

Store Manager

Retail General Manager

General Manager

Retail Manager

Retail Director

AREA MANAGER

Retail Deputy Manager

General Manager

Operations Manager

Personal Assistant / House Manager

Regional Manager

Customer Experience Director

I want to receive the latest job alerts for retail manager in eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected