Senior technical support Work, Jobs in Eng (with Salaries)

Senior Business Analyst
Computacenter —Hatfield
- Writing skills
- Organisational skills
- Communication skills
Senior Performance Tester
IT VALLEY (LONDON) LIMITED —Egham
- £40,000 - £52,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Business development
- Scripting
Quick apply
Chief Technology Officer (CTO)
Eastgate Digital Solutions —Nottingham
- £135,000 - £180,000 a year
- Full-time
- Management
- Software development
- In-person
- Life insurance
Quick apply
5d
Deputy Chief Information Officer (Digital Services)
East of England Community Health and Care NHS Trust —Saint Ives
- £94,356 - £108,814 a year
- Full-time
- Travel
Senior Business Analyst
Civic Recruitment Limited —Surrey Heath
- £650 a day
- Full-time
- Communication skills
Quick apply
Senior Technical Support Engineer
YugabyteDB —London
- Remote
- Linux
Senior Technical Programme Manager (Senior TPM)
Reward Gateway —London
- £120,000 - £140,000 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
- Employee discount
Quick apply
Chief Technology Officer
Artsy and Artnet —London
- £200,000 - £350,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
- Employee assistance programme
Senior Solution Architect - EMEA North
Camunda Careers —London
- £144,900 - £429,900 a year
- Full-time
- Remote
- Travel
- AI
Business Analysts — All Levels - UK Wide
Concept AI Ltd —London
- £35,000 - £120,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
- Flexitime
- Work from home
Quick apply
Senior Technical Author
Siemens —Southampton
- £53,600 - £91,100 a year
- Full-time
- Hybrid work
- Analysis skills
- Maths
- Bachelor's degree
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- Mentoring
- Employee assistance programme
Quick apply
Technical Lead
Unmind —London
- £90,000 - £115,000 a year
- Full-time
- Hybrid work
- Mentoring
- AI
Technical Support Engineer (L1/Frontline Support), EU
Databento —London
- Remote
- SQL
- APIs
- Communication skills
Quick apply
2nd Line Application Support Analyst - Remote
National Residential Landlords Association —England
- £34,999 - £35,000 a year
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Work from home
Quick apply
16h
Senior Technical Support Analyst
Trainline —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
13d
Senior Technical Test Analyst
Sopra Steria —Hemel Hempstead
- £55,000 - £65,000 a year
- Analysis skills
- Mentoring
- Annual leave
Technical Programme Manager, Core Tech
Trainline —London
- £90,000 a year
- Full-time
- Hybrid work
- PMP
- Agile
- Communication skills
Back-End Developer (Remote)
Emperor —Birmingham
- Remote
- Azure
- Software troubleshooting
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply

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senior technical support jobs near eng

Senior Business Analyst

Computacenter -
Hatfield

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Job details

Qualifications

Stakeholder collaboration
User stories
Requirement elicitation
Stakeholder liaison
Writing skills
Process improvement
Internal department liaison
Requirements gathering workshops
Organisational skills
Multidisciplinary collaboration
Root cause analysis
Business requirements
Communication skills
Time management

Full job description

Location: UK - Hatfield | Job-ID: 218095 | Contract type: Standard | Business Unit: Others

Life on the team

Working collaboratively with a range of stakeholders to ensure that requirements and processes are accurately captured, validated and well understood, aligning these to business goals and departmental goals, enabling the business strategy and long-term plans. Your high-quality analysis and documentation will support the business in making informed decisions, supporting GIS in delivering excellence in technology that drives exceptional outcomes, value and experiences.

What you’ll do

As a Senior Business Analyst, you will be working on high profile, complex projects capturing high-quality process flows, requirements for a variety of engagement types.
Working with a range of stakeholders both internally within Group IS and across the business to define high-level requirements, processes, user stories and identifying pain points of existing processes.
Responsible for requirement elicitation and validation on a variety of diverse, complex and high-profile engagements.
Identifying and addressing the root causes leading to more sustainable and long-term improvements.
Write high quality requirement documents, use cases and produce clear process flow documents.
Performing GAP Analysis on processes and requirements.
Foster collaboration and trust by providing clear communication, consistency and reliable results.
Adopt best practices and frameworks supporting our strategic tools and standards.
Utilizing a range of Tools and Methodologies.
Working with the internal/external teams to review solutions and to hand over requirement specifications for the delivery phase.
Comply with both internal and external standards such as security, legislation, and best practice.
Cross functional and cross-country team collaboration with a wide range of stakeholders.
Strategic Alignment – keeping the future in mind.
Identifying opportunities and solutions that align to company objectives.
Promote a culture of continuous improvement, delivering value for the Company.
Provide consultancy to stakeholders and team in knowledge areas.

What you’ll need

Essential Skills

Experienced senior business analyst, delivering enhancements and process improvements in medium to large companies (5+ years)
Highly motivated and organised with a systematic approach.
Have a high level of emotional intelligence, supporting stakeholders in making informed business decisions.
Excellent time management and organisational skills; capable of managing multiple projects.
Excellent communication skills, with the capacity to interact and coordinate efficiently with diverse and senior stakeholders.
Have an inquisitive attitude and a friendly open approach.
Able to see the bigger picture while understanding and managing complex requirements.
Strong critical thinking skills; effectively translate business and technical requirements.
Ability to piece together information from multiple sources, processes, and systems.
Proficient in writing high-quality requirement documents, use cases, and clear process flows.
Experience in designing business processes, perform requirements analysis and running workshops.
Capable of driving and influencing others in both IS and business to meet deadlines.
Developed best practice processes and procedures.
Experience of developing best practice processes and procedures.

Highly Desirable

Experience of working on large projects across multiple countries and time zones
LEAN Six Sigma certification – Green belt certified
IIBA / BCS certification

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

senior technical support jobs in eng

Senior Business Analyst

Senior Performance Tester

Chief Technology Officer (CTO)

Deputy Chief Information Officer (Digital Services)

Senior Business Analyst

Senior Technical Support Engineer

Senior Technical Programme Manager (Senior TPM)

Chief Technology Officer

Senior Solution Architect - EMEA North

Business Analysts — All Levels - UK Wide

Senior Technical Author

Application Support Analyst (Nights)

Technical Lead

Technical Support Engineer (L1/Frontline Support), EU

2nd Line Application Support Analyst - Remote

Senior Technical Support Analyst

Senior Technical Test Analyst

Technical Programme Manager, Core Tech

Back-End Developer (Remote)

IT Support Engineer (1st to 2nd Line Progression)

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