Tenancy enforcement manager Work, Jobs in Eng (with Salaries)

Complaints Manager
Raven Housing Trust —Redhill
- £43,750 a year
- Hybrid work
- Employee discount
1d
Safer Neighbourhoods Manager
believe housing —Bishop Auckland
- £62,942 a year
- Hybrid work
- Annual leave
9d
Specialist Housing Manager
Bercleys Properties Ltd —Hackney
- £45,000 a year
- Full-time
- Management
- Supervising experience
- Budgeting
- Free parking
Quick apply
10d
Regional Operations Manager
Graysons Properties Ltd —Newcastle upon Tyne
- From £48,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Recruiting
Quick apply
10d
Private Sector Housing officer -Licencing
Luton Borough Council —Hall
- £36,363 - £41,771 a year
- Full-time
- Hybrid work
- Travel
- Mentoring
- Communication skills
8d
ASB and Tenancy Enforcement Team Manager
Yorkshire Housing —Leeds
- £51,154.88 a year
- Budgeting
- Leadership
- Communication skills
6d
Housing & Enforcement Specialist
Great Places Housing Association —Manchester
- £38,555 - £40,584 a year
- Full-time
- Customer service
- Travel
- Training & development
- Annual leave
9d
Anti-Social Behaviour (Community Safety) Officer
West Kent Housing Association —Sevenoaks
- £39,369 a year
- Hybrid work
Residential Property Manager (BPS Estates Manager)
Battersea Academy for Skills & Employment —London
- Full-time
- Management
- Conflict management
- Contracts
- Work from home
- Employee discount
13d
Housing Officer
Delta Housing —Southend-on-Sea
- £33,818 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
5d
Community Safety Manager
Places for People —Preston
- £39,115.61 a year
- Communication skills
- Annual leave
- Employee discount
Housing and Compliance Officer
YMCA DownsLink Group —Hove
- £37,740 a year
- Full-time
- Organisational skills
1d
Neighbourhood Housing Officer
Prima Group —Liverpool
- £35,984 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Free parking
- Annual leave
Quick apply
6d
Senior Lettings Officer
CORNERSTONE HOUSING LTD —Exeter
- £35,510 a year
- Full-time
- Continuous improvement
- In-person
- Communication skills
- Health & wellbeing programme
- Flexitime
Quick apply
3d
Performance & Quality Assurance Lead
Abri —Reading
- £48,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Contracts
15h
Snr Building Safety Officer (Fire Doors)
The Riverside Group —Liverpool
- £46,090.47 - £50,767.90 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
1d
Housing Team Lead
Cornerstone Supported Housing Counselling Ltd —Hartlepool
- £15.90 an hour
- Weekend availability
- In-person
- Care plans
- Leadership
- Employee discount
Quick apply
Associate (3 - 4 years PQE)
Ashfords LLP —Exeter
- Full-time
- Team management
- Mentoring
- Training & development

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Complaints Manager

Raven Housing Trust -
Redhill

Apply Now

Job details

Permanent
£43,750 a year
1 day ago

Benefits

Employee discount

Qualifications

Complaint handling
Continuous improvement cycles oversight

Full job description

Location

Redhill

Discipline:

Customer Experience & Support

Job type:

Permanent

Salary:

£43750

Job ref:

006502

Published:

1 day ago

Full time – 36 hours per week

Hybrid working – 3 office days per week

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.

Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.

We Put Customers First in everything we do.
We will Always Be Curious about how we can do better.
We work together to Make It Happen.

Want to be part of our community? We’re currently recruiting for a Complaint Manager to join our Customer Experience & Engagement Complaints Team.

What you’ll achieve in the role:

The overall purpose of this role is to lead the delivery of an efficient, high performance, customer-focused Tenancy Enforcement service that robustly but empathetically manages complex and escalated cases triaged from the Housing team.

Key responsibilities include:

Ensure timely and fair resolution of formal complaints, meeting statutory and regulatory timescales to uphold customer rights and organisational compliance.
Identify and drive efficiency and value for money by using complaint data, case trends and process reviews to reduce avoidable demand, streamline complaint handling activity and support proportionate use of compensation and resources.
Facilitate regular case reviews to ensure consistent decision-making, highlight learning, and share best practice across the team and organisation.
Reduce repeat complaints and Ombudsman escalations by identifying patterns, addressing underlying service issues, and implementing preventative measures.

What you’ll bring to Raven:

For this role, we are looking for someone with the following:

Detailed knowledge of the Housing Ombudsman Complaint Handling Code, complaint remedies, maladministration learning and regulatory expectations within social housing.
Proficient in using CRM and case management systems to monitor complaint quality, track performance, identify risks and produce accurate management information.
Ability to engage, influence and hold stakeholders to account across departments to secure timely evidence, resolve cases and embed learning from complaints.
Experience developing and implementing service improvement activity informed by customer feedback, complaint themes, Ombudsman learning and performance data.
Skilled in coaching, advising and challenging colleagues to improve investigation quality, written responses, customer communication and complaint resolution outcomes.

Please review the job description & Strengths Matrix for full criteria details.

Job Description - Complaints Manager

Raven Leadership Matrix

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

DBS clearance will be required for this role.

Vacancy Close Date: 9th September 2026

What Raven will offer in return:

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

Competitive salaries
Fantastic work/life balance with flexible working and generous leave entitlement
Strong focus on learning and development, with opportunities to grow your skills and career
Enhanced maternity, paternity, and adoption pay
Funded health cash plan
Extensive wellbeing support
Voucher-based recognition scheme
Retail discounts

Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

We will consider applications for flexible working; please include this information in your application.

All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at [email protected] or 0300 123 3399.

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email [email protected]**, or phone us on 0300 123 3399. **

Apply Now

Refine Your Search

tenancy enforcement manager jobs in eng

Complaints Manager

Safer Neighbourhoods Manager

Specialist Housing Manager

Regional Operations Manager

Private Sector Housing officer -Licencing

ASB and Tenancy Enforcement Team Manager

Housing & Enforcement Specialist

Anti-Social Behaviour (Community Safety) Officer

Residential Property Manager (BPS Estates Manager)

Housing Officer

Community Safety Manager

Housing and Compliance Officer

Neighbourhood Housing Officer

Senior Lettings Officer

Performance & Quality Assurance Lead

Snr Building Safety Officer (Fire Doors)

Housing Team Lead

Associate (3 - 4 years PQE)

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