Community team leader Work, Jobs in England (with Salaries)

Customer Services Team Leader (Contact Centre Based)
Midland Heart —Birmingham
- £45,330 a year
- Monday to Friday
- Supervising experience
- Continuous improvement
- Team management
8d
Housing Solutions Assessment and Prevention Team Leader
Liverpool City Council —Liverpool
- £46,142 - £51,356 a year
- Leadership
- Employee assistance programme
9d
IPS Team Leader
Sovereign & Bale —London
- £40,505 - £49,527 a year
- Full-time
- Management
- Business development
- Travel
Quick apply
Reception & Meetings Team Leader
Rapport —London
- £39,000 a year
- Full-time
- Front desk
- Leadership
- Communication skills
- Employee assistance programme
Advice Team Leader
Citizens Advice —Leeds
- £34,433 a year
- Hybrid work
- Management
- Leadership
- Communication skills
- Flexible schedule
Assessments and Awards Team Leader
Bournemouth University —Bournemouth
- £34,610 - £43,482 a year
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Flexitime
2d
Assertive Outreach Team Leader
Central and North West London NHS Foundation Trust —London
- £55,524 - £62,652 a year
- Weekend availability
- Care plans
12d
Team Leader - Supported Learning
The Manchester College —Manchester
- £33,000 - £38,000 a year
- Full-time
- Management
- Supervising experience
- IT
- Annual leave
- Employee assistance programme
9d
Staff - Raneem's Law Domestic Abuse Specialist Team Leader (OPFCC)
Northamptonshire Police —Northampton
- £33,603 - £35,772 a year
- Full-time
- Presentation skills
- AI
- Flexible schedule
Team Leader
Gallagher —Rugby
- £32,000 - £37,000 a year
- Full-time
- Management
- Continuous improvement
- Leadership
- Life insurance
- Referral programme
Quick apply
Household Income Maximisation Team Leader
Brent Council —Brent
- £52,194 - £55,323 a year
- Full-time
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
11d
Customer Services Team Leader
URIS Group Limited —Doncaster
- £29,400 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
3d
Activity Leader
ABC Education —London
- £586.08 a week
- Remote
- English
- Annual leave
Area Team Leader
Cheshire East Council —Crewe
- £54,994 - £62,777 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Team Leader
Home Bargains —Wallasey
- £32,032 a year
- Supervising experience
- Store discount
- Annual leave
Quick apply
Scheduling & Administration Team Leader
HYDE HOUSING ASSOCIATION —Havant
- £37,800 - £39,000 a year
- Full-time
- Hybrid work
- Administrative experience
Quick apply
4d
Analytical Team Leader
NielsenIQ —London
- £48,000 - £57,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Employee assistance programme
Quick apply
12d
Team Leader
Via Community Ltd —Hillingdon
- £38,401 - £40,399 a year
- Full-time
- Communication skills
Customer Service Team Leader
SES Water —Redhill
- £32,000 - £34,000 a year
- Management
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
1d
Team Leader
Reed In Partnership —Derby
- £33,750 - £41,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Flexible schedule
10d

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community team leader jobs near england

Customer Services Team Leader (Contact Centre Based)

Midland Heart -
Birmingham

Apply Now

Job details

Fixed term contract
£45,330 a year
8 days ago

Qualifications

Supervising experience
Continuous improvement
Team management

Full job description

Ready to lead a service that makes a difference in your community and puts tenants first? We're constantly transforming how we work to ensure every resident receives a first-class, right-first-time experience and we need an inspiring leader to help us redefine what brilliant service looks like for our community. You'll be a key part of a team who has a brilliant track record already and will get your chance to make your mark.

Midland Heart has been nominated as finalists for the UK Customer Experience Awards 2026!

If you're a natural motivator, join us as a Customer Services Team Leader at our Birmingham City Centre hub. Leading a large, fast-paced team, you'll manage high-volume inbound queries across phone, digital, and social channels. You will empower your officers to deliver seamless, high-quality resolutions, ensuring our tenants get the help they need at the very first point of contact.

This is a Fixed Term Contract until May 2027, working 35 hours per week, Monday to Friday between the hours of 8.00am – 6:00pm on a rotating work pattern. You'll be based onsite with your team at our Birmingham Bath Row office.

As a Customer Services Team Leader, you will:
Develop and Manage your team: Carry out regular performance reviews and 1-2-1s, listen to calls, and complete interactive "floor walks." You'll provide structured coaching to build your team's skills, driving continuous improvement and a higher "right-first-time" resolution rate for our tenants.

Manage Daily Operations: Oversee daily staffing levels and monitor call demand to ensure we are always available when tenants need us. You will manage attendance, maintain accurate absence records, and ensure all health and safety requirements, reasonable adjustments and wellbeing needs are met.

Lead with Professionalism: Take ownership of early performance or conduct conversations, making informal interventions where possible. You will conduct capability or disciplinary investigations professionally and in line with our agreed policies.

Analyse and Drive Performance: Use data, call recordings, and outbound communications to identify trends and patterns. You'll act on these insights to proactively improve the quality and consistency of the service we provide.

Our ideal candidate? We're seeking candidates who are passionate about delivering a brilliant customer service through high performing teams and who inspire others by role modelling behaviours. You'll also have the following skills / experience:

Proven experience of supervising or managing a team in a high volume, fast-paced contact centre environment.

Proven track record in driving performance excellence through structured appraisals, proactive absence management, and the application of HR frameworks.

Evidence of providing a customer-first service, with a track record of helping improve customer satisfaction.

Experience in a housing or repairs environment is preferable, but not essential.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category ( The Times ).

Interested? For a full Role Profile, please scroll down below. Applying is easy - simply click ‘apply', and submit an up to date copy of your CV and cover letter clearly showing us how you meet the criteria set out in the advert. Please note - we are unable to accept applications for this role without an accompanying cover letter.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Apply Now

Refine Your Search

community team leader jobs in england

Customer Services Team Leader (Contact Centre Based)

Housing Solutions Assessment and Prevention Team Leader

IPS Team Leader

Reception & Meetings Team Leader

Advice Team Leader

Assessments and Awards Team Leader

Assertive Outreach Team Leader

Team Leader - Supported Learning

Staff - Raneem's Law Domestic Abuse Specialist Team Leader (OPFCC)

Team Leader

Household Income Maximisation Team Leader

Customer Services Team Leader

Activity Leader

Area Team Leader

Team Leader

Scheduling & Administration Team Leader

Analytical Team Leader

Team Leader

Customer Service Team Leader

Team Leader

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