Customer experience analyst Work, Jobs in England (with Salaries)

Customer Data Insights Analyst
B&Q —Eastleigh
- Up to £50,000 a year
- Full-time
- Hybrid work
- SQL
- Agile
- Python
- Annual leave
- Employee assistance programme
Systems Analyst, Customer Experience
Sage —London
- £44,000 - £46,000 a year
- Hybrid work
- Customer service
- SQL
- APIs
- Annual leave
1d
Online Data Analyst - United Kingdom
TELUS Digital —London
- English
- Machine learning
- IT
Operations Data Analyst
JD.COM INTERNATIONAL UK LTD —Milton Keynes
Quick apply
2d
Specialist Support Analyst
Barclays —Knutsford
- Administrative experience
- Communication skills
- Banking
Specialist Customer Care Advisor - Telephony
Barclays —Northampton
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Solution Analyst
Insurity —London
- £36,000 - £60,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
Quick apply
Business Analyst – Consumer Duty
Projentum —Liverpool
- £550 a day
1st Line support Analyst
Apcoa —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply
Junior Data Analyst
Qualient Solutions —London
- Data analysis skills
Business Analyst
Specsavers —St. Andrew`s
- Up to £56,000 a year
- Full-time
- Analysis skills
1d
Data Analyst Apprenticeship
Anglian Water Services Ltd —Peterborough
- £23,500 a year
- Full-time
- Microsoft Excel
- Annual leave
- Employee discount
3d
Customer Experience Performance Analyst
Civil Aviation Authority —Gatwick Airport
- £31,000 - £38,992 a year
- Hybrid work
- CRM software
- Data analysis skills
- SQL
- Annual leave
- Gym membership
Business Analyst
Roke Manor Research Limited —Romsey
- Agile
Service Analyst
TPP —Leeds
- £45,000 a year
- No experience needed
Business Analyst
Validis —London
- £55,000 - £65,000 a year
- Hybrid work
- Communication skills
Data & Insights Analyst
Argyll —London
- £45,000 - £50,000 a year
- SQL
Quick apply
Business Analyst (12 Month FTC)
AXA —Redhill
- Up to £50,000 a year
- Employee discount
Business Associate
Kyriba —London
- £40,300 - £51,100 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Onsite IT Support Analyst - 1st/2nd line
Tetra Tech —Birmingham
- Travel
- In-person
- Communication skills
14d

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Customer Data Insights Analyst

B&Q -
Eastleigh

Apply Now

Job details

Full-time
Up to £50,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Jira
R
SQL
Confluence
Agile
Python

Full job description

Overview:

Permanent

Up to £ 50,000+ Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working

Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Customer Data Analystand you’ll be a big part of this.

Working within the Analytics and Data Science team, you’ll turn data into powerful insights that make a real impact. You’ll collaborate with a wide range of stakeholders to deepen our understanding of customers, helping to shape future strategy, enhance the customer experience, drive engagement and revenue, and improve business efficiency across B&Q and TradePoint.

What's the job?:

Help deliver the information provision for “The health of the customer”, including looking at contributions to growth, cohort analysis, churn rates.
Working within a matrix structure with other analysts, delivering a wide range of analytical products and projects, focusing on customer behaviour.
Deliver PIRs related to the B&Q Loyalty schemes (Club & TradePoint) and CRM activities: identifying opportunities and making informed recommendations.
Create forecasting and measure campaign performance across Marketing channels; true incrementality, ROI and contribution to owned exclusive brand mix.
Support on deep-dives and incremental analysis into performance to generate actionable insights.
Be an active member of the wider data community across the group, engaging with the group data team and other banners across the group.
Bring external thinking to B&Q by maintaining an awareness of analytics usage in retail and other sectors and by keeping abreast of competitor technology and developments.
Support the growth of new channels, Services, Digital, MarketPlace and Retail Media with key analysis and information.
Alongside the Analytics Manager, help build relationships with key stakeholders from across the business and translate their ambitions and goals into analytical challenges.

What we need::

Strong SQL skills, with experience in Python and/or R
Experience working in Agile, matrix environments, collaborating across teams and adapting to change
Hands-on experience with cloud data platforms (e.g. Databricks, Snowflake, BigQuery) to analyse large, complex datasets
Proven experience in marketing campaign design and analysis, using customer data to optimise journeys, retention, and loyalty
Solid grounding in statistical analysis (e.g. hypothesis testing, confidence intervals, p-values)
High attention to detail, with a focus on data accuracy, validation, and quality
Strong understanding of data governance and data quality best practices
Interest in customer behavioural analysis and omnichannel personalisation
Experience using Jira and Confluence for workload management and documentation

What's in it for me?:

As well as a competitive salary, our benefits package includes:

Award-winning pension scheme
Bonus
ShareSave options
6.6 weeks holiday
Payroll giving
Employee Assistance Programme
Shopping discounts
Colleague wellbeing benefits
…and much more.

We welcome applications from all candidates; however, please note that we are unable to provide visa sponsorship for this role, and applicants must have the right to work in the UK.

Equality and Inclusion

We want to ensure that all employees, future employees, and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression, or sexual orientation.

Find out more about us, including the benefits we offer and our community, sustainability, and inclusion projects at bandqcareers.com.

If you require any additional support or adjustments to help you make an application, please contact us at:

[email protected]
[email protected]

Apply Now

Refine Your Search

customer experience analyst jobs in england

Customer Data Insights Analyst

Systems Analyst, Customer Experience

Online Data Analyst - United Kingdom

Operations Data Analyst

Specialist Support Analyst

Specialist Customer Care Advisor - Telephony

Solution Analyst

Business Analyst – Consumer Duty

1st Line support Analyst

Junior Data Analyst

Business Analyst

Data Analyst Apprenticeship

Customer Experience Performance Analyst

Business Analyst

Service Analyst

Business Analyst

Data & Insights Analyst

Business Analyst (12 Month FTC)

Business Associate

Onsite IT Support Analyst - 1st/2nd line

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We welcome applications from all candidates; however, please note that we are unable to provide visa sponsorship for this role, and applicants must have the right to work in the UK.

Equality and Inclusion

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customer experience analyst jobs in england

I want to receive the latest job alerts for customer experience analyst in england

Related Searches

Explore jobs in more locations

We welcome applications from all candidates; however, please note that we are unable to provide visa sponsorship for this role, and applicants must have the right to work in the UK. Equality and Inclusion

We welcome applications from all candidates; however, please note that we are unable to provide visa sponsorship for this role, and applicants must have the right to work in the UK.

Equality and Inclusion