About XUM Enterprise Ltd
XUM Enterprise Ltd is not your average IT hardware company. Based in Manchester and operating globally, we specialise in laptops, desktops, servers, memory, storage and networking equipment. We source, refurbish and distribute thousands of units every month across Amazon, eBay, Back Market and direct B2B trade channels, while driving the circular economy through sustainable IT operations.
Our business operates across the UK, UAE, China and Europe, with continued expansion into new international markets. We run on ISO-aligned systems, WAMITAB and CIWM standards, supported by industrial-scale refurbishment, international logistics and disciplined in-house processes.
We move fast, we care about accuracy and we take performance seriously.
This Role Is Different
This is not a retail sales role and it is not a generic customer service position.
We are specifically looking for someone who understands technology, IT hardware, or trade sales environments. We need someone who can quickly understand products, specifications, stock movement and customer requirements without needing constant explanation.
You do not need to know everything on day one, but you must already be comfortable around computers, laptops, components, IT products, or technical trade environments.
If your experience is only in retail shop sales, call centres, or non-technical account management, this role will likely not be the right fit.
The Role
As a Sales Assistant – IT Hardware & Trade Sales, you will support the Trade Sales team with customer communication, quoting, order processing and day-to-day sales operations.
You will work closely with account managers, warehouse staff and purchasing teams to keep orders moving accurately and efficiently.
The role involves handling communication across Microsoft Teams, WhatsApp, Zendesk, email and phone while also supporting operational tasks through Linnworks, Xero and internal systems.
This is a fast-paced environment where organisation, responsiveness and attention to detail matter.
What You’ll Be Working With
You will regularly work with products including:
- Laptops
- Desktop PCs
- Servers
- RAM / Memory
- SSDs & HDDs
- Networking equipment
- Enterprise IT hardware
You should be comfortable understanding:
- Basic computer specifications
- Product models and generations
- Storage and memory terminology
- General IT hardware categories
You do not need to be an engineer, but you must be technically confident enough to understand what customers are discussing.
Key Responsibilities
Sales & Customer Support
- Support the Trade Sales team with customer communication and order management
- Respond to trade customer enquiries via Teams, WhatsApp, Zendesk, email and phone
- Assist with quotations, pricing requests and stock checks
- Maintain professional and organised communication with customers
Order Processing & Operations
- Create and manage sales orders and purchase orders
- Support invoicing, billing and credit note processes
- Assist with order tracking and customer updates
- Help ensure orders move efficiently from sales through to dispatch
Systems & Administration
- Work with systems including Linnworks, Xero, Zendesk and Mailchimp
- Keep records, tickets and customer information accurate and up to date
- Support internal reporting and workflow organisation
Team Support
- Work closely with warehouse, purchasing and finance teams
- Escalate issues early and help solve problems proactively
- Support operational tasks where required
We Believe in Rockstar Hiring
At XUM, we hire people who can perform, not passengers who need chasing.
We would rather hire one organised, technically aware, commercially minded person who takes ownership than multiple average operators who constantly need supervision.
This role suits people who enjoy being busy, solving problems and working in high-output environments.
What We’re Looking For
Essential
- Experience in sales support, trade sales, IT sales, ecommerce operations or B2B support
- Strong communication and organisational skills
- Comfortable working with computers and IT hardware terminology
- Ability to multitask and manage workload under pressure
- High attention to detail
- Confident using multiple systems and communication platforms simultaneously
Highly Desirable
- Experience in IT hardware, electronics, refurbishing, distribution or wholesale
- Knowledge of laptops, desktops, servers or computer components
- Experience using Linnworks, Xero or Zendesk
- Experience working in B2B or trade-focused environments
This Role Suits You If
- You already have an interest in computers or IT hardware
- You enjoy fast-paced environments where there is always something happening
- You are organised and commercially aware
- You like solving problems and keeping operations moving
- You take ownership rather than waiting to be told what to do
- You want to grow within a serious, process-driven company
Benefits
- Company pension
- Free parking
- On-site parking
- Career growth opportunities within a rapidly growing business
- Exposure to international trade and large-scale IT operations
Job Type: Full-time
Pay: £27,500.00-£34,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Experience:
- B2B sales: 4 years (required)
- Computer hardware sales: 4 years (required)
Work Location: In person
