Helpdesk manager Work, Jobs in England (with Salaries)

Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
3d
Helpdesk Team Manager
Arcus FM —Redditch
- Up to £36,050 a year
- Full-time
- IT
- Leadership
- Communication skills
Quick apply
1d
Site Escort
Equans —Westminster
- £13.45 an hour
- Part-time
- Communication skills
- Employee assistance programme
Helpdesk Administrator - Shifts
Equans —Chelmsford
- 12 hour shift
- Customer service
- Annual leave
- Employee assistance programme
Helpdesk Manager
Eric Wright Group Limited —Preston
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Leadership
- Employee assistance programme
- Sick pay
Quick apply
7d
HVAC Technician (M65 Corridor/Chorley)
City Facilities Management (UK) —Chorley
- £46,994 a year
- Overtime
- Customer service
- Travel
- HVAC
- Employee discount
- Life insurance
Helpdesk Administrator
CBRE Local UK —London
8d
Helpdesk Administrator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
8d
Office & Facilities Coordinator
Ideagen —Ruddington
- Microsoft Office
- In-person
- Communication skills
Facilities Coordinator
JLL —Milton Keynes
13d
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
3d
Senior Facilities Manager (Branches), Midlands & South
National Westminster Bank PLC —Castle Donington
- £45,840 - £68,760 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Annual leave
3d
Operational Programme Manager
Manchester University NHS Foundation Trust —Manchester
- £55,690 - £62,682 a year
- Full-time
- University
- Driving
- AI
6d
Occupier Facilities Manager - Finsbury Circus House, London
Savills Management Resources —London
- Organisational skills
- Leadership
- Time management
8d
Senior Facilities Manager (Branches), North London & East Anglia
National Westminster Bank PLC —London
- £45,840 - £68,760 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Annual leave
3d
HR Helpdesk Administrator (6-Month Contract)
DLL Group —Watford
- Full-time
- Hybrid work
- Oracle
- English
- Administrative experience
- Health & wellbeing programme
- Work from home
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
IT Service Desk Manager
Thrings —Swindon
- Hybrid work
- Management
- Computer Science
- Customer service
- Life insurance
Facilities Delivery Manager
NFU Mutual —Stratford-upon-Avon
- Up to £55,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- Financial services
- Annual leave
- Employee discount
8d
IT Delivery & Service Manager
Elliotts —Southampton
- Full-time
- Employee discount
Quick apply

I want to receive the latest job alerts for helpdesk manager in england

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk manager jobs near england

Helpdesk Manager

Armstrong Building and Maintenance Limited -
Heywood

Quick apply

Job details

Permanent | Full-time
£37,500 - £40,000 a year
3 days ago

Benefits

Company pension
On-site parking

Qualifications

Management
Facilities management
Maintenance
Leadership
Communication skills
Help desk

Full job description

Are you passionate about delivering excellent customer support and leading a high-energy helpdesk team? Joining Armstrong Building and Maintenance Ltd as a Helpdesk Manager, you will champion exceptional service, streamline operations, and drive continuous improvement in a fast-paced environment.

About Us

With over 35 years’ experience we specialise in planned and reactive maintenance activities in the facilities management sector and project management and execution of planning, development and construction activities in the Construction sector.

Role Overview

Based at our Head Office in Heywood, the role of Helpdesk Manager is crucial to our success. Reporting directly to the company management and acting as line manager to our engineers and helpdesk team you will own the first point of contact for all maintenance service requests. You will optimise workflows, and uphold SLAs to ensure every call, email, and ticket is handled with precision and care. Your strategic insights will drive process improvements and elevate our customer experience.

Key Responsibilities

· Oversee daily helpdesk operations including work scheduling and SLA management

· Respond and provide updates on all work in process

· Fleet management

· Establish and maintain positive working relationships and levels of communication to ensure optimum service delivery and maximise work potential with existing clients

· Manage and mentor a team of helpdesk coordinators

· Completion of PCS audits

· KPI reporting

· Improve process efficiency, ensure full notes are made on the work management system for each job, to create full visibility for all Helpdesk team and management

Skills and Experience

· Minimum 3 years’ experience managing a helpdesk or service desk team, ideally within building maintenance or facilities management

· Strong understanding of CAFM software (preferably Job Logic) and ticketing workflows

· Excellent leadership skills with a track record of motivating teams and driving performance improvements

· Exceptional communication skills, both written and verbal, with the ability to liaise effectively across all levels

· Excellent UK geographical knowledge

· Ability to thrive under pressure and adapt quickly to changing priorities

What We Offer

· Competitive salary

· 40 hours per week, permanent contract of employment

· 20 days holiday plus bank holidays, additional holiday entitlement after a qualifying period

· Contributory Pension scheme,

· Professional development budget and access to industry training

· Staff Events

Build the future of building maintenance. Join us as Helpdesk Manager and make every call count!

Pay: £37,500.00-£40,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in england

Helpdesk Manager

Helpdesk Team Manager

Site Escort

Helpdesk Administrator - Shifts

Helpdesk Manager

HVAC Technician (M65 Corridor/Chorley)

Helpdesk Administrator

Helpdesk Administrator

Office & Facilities Coordinator

Facilities Coordinator

Customer Experience Manager

Senior Facilities Manager (Branches), Midlands & South

Operational Programme Manager

Occupier Facilities Manager - Finsbury Circus House, London

Senior Facilities Manager (Branches), North London & East Anglia

HR Helpdesk Administrator (6-Month Contract)

Service Delivery Manager

IT Service Desk Manager

Facilities Delivery Manager

IT Delivery & Service Manager

I want to receive the latest job alerts for helpdesk manager in england

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected