Patient access manager Work, Jobs in England (with Salaries)

Patient Access Manager
West Meads GP Practice —Bognor Regis
- £31,500 a year
- Part-time
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Free parking
- Sick pay
Quick apply
14d
Patient Access Manager
HCA Healthcare UK —Birmingham
- Full-time
- Management
- Customer service
- Administrative experience
- Employee discount
3d
Service Manager
Kent and Medway Mental Health NHS Trust —Maidstone
- £57,528 - £64,750 a year
- Full-time
- Management
- Recruiting
14d
Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
10d
Subject Access Request (SAR) Operational Manager
University Hospitals Sussex NHS Foundation Trust —Worthing
- £39,959 - £48,117 a year
- Full-time
- Continuous improvement
- Team management
- No degree
- Annual leave
Quick apply
13d
Programme Manager
NHS Supply Chain —Nottingham
- £65,920 - £77,553 a year
- Hybrid work
- Project management
- Employee assistance programme
- Life insurance
1d
Patient Safety and Risk Manager
Manchester University NHS Foundation Trust —Manchester
- £49,387 - £56,515 a year
- Full-time
- Management
- University
- Continuous improvement
3d
Patient-Public Involvement and Engagement Manager
University of York —University of York
- £46,049 - £56,535 a year
- Full-time
- Communication skills
Access & Recruitment Operations Officer
Anglia Ruskin University —Cambridge
- £31,236 - £36,636 a year
- Part-time
- Hybrid work
- University
- Presentation skills
- Travel
- Relocation assistance
Project Manager
NHS Supply Chain —Nottingham
- £47,874 - £56,322 a year
- Hybrid work
- Continuous improvement
- Agile
- Budgeting
- Employee assistance programme
- Life insurance
Global Product Manager - Patient Hygiene (Chorley - Hybrid)
Vernacare International Ltd —Chorley
- CRM software
- Marketing
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
General Manager
Bristol NHS Foundation Trust (BFT) —Bristol
- £66,582 - £77,368 a year
- Part-time
- Management
- Continuous improvement
7d
MacMillan Cancer Support and Information Services Manager
Mersey and West Lancashire Teaching Hospitals NHS Trust —St Helens
- £49,387 - £56,515 a year
- Full-time
- Management
- Recruiting
- Training & development
3d
SAFE Centre Manager
Lancashire Teaching Hospitals NHS Foundation Trust —Preston
- £49,387 - £56,515 a year
- Full-time
- Team management
- Data entry
- Recruiting
8d
Surgical Neurosciences Patient Services Co-Ordinator
Leeds Teaching Hospitals NHS Trust —Leeds
- £32,073 - £39,043 a year
- Full-time
- Management
- Budgeting
7d
Operations Manager
Integrated Care 24 Ltd —Borough of Ashford
- £45,000 a year
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
3d
Lung Cancer Screening Programme Manager
Manchester University NHS Foundation Trust —Manchester
- £66,582 - £77,368 a year
- Full-time
- University
- Leadership
10d
HPL – Global Studies – NCUK Centre
Malvern International PLC —London
- From £25 an hour
- Master's degree
- University
- Travel
Quick apply
Service Manager – NHS Talking Therapies
Pennine Care NHS Foundation Trust —Oldham
- £57,528 - £64,750 a year
- Full-time
- Management
- Continuous improvement
- Recruiting
- Annual leave
- Employee discount
4d
Area Support Manager - FTC
IVC —Manchester
- £35,000 - £45,000 a year
- Full-time
- Continuous improvement
- Travel
- Human resources
- Employee discount

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Patient Access Manager

West Meads GP Practice
Bognor Regis

Quick apply

Job details

Part-time
£31,500 a year
14 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Microsoft Excel
Dashboard visualisation
SystmOne
Triage
Patient appointment coordination
Coaching
Data analysis skills
Microsoft Office Suite
Patient service
Microsoft Office
Performance management
Change management
Analysis skills
Supervising experience
Presentation skills
Continuous improvement
Continuous improvement cycles oversight
Healthcare service transformation
Healthcare practice management
Recruiting
Change leadership
IT
Clinical quality improvement projects
Management reporting
AI
Leadership
Team motivation leadership
Communication skills
Team management in senior healthcare role
Rota coordination

Full job description

Company Overview

West Meads Surgery is a progressive GP practice serving approximately 8,000 patients. We are committed to delivering outstanding patient care through innovation, continuous improvement and excellent patient access.

As part of our ongoing development, we are seeking an ambitious and motivated Patient Access Manager to lead and develop our patient access services. This is an exciting opportunity for someone who is ready to take on a true management role with responsibility for operational performance, service improvement and leading change.

Reporting directly to the Practice Manager, you will play a key role in ensuring our patients receive timely, safe and effective access to healthcare while leading our reception and patient access teams through a period of continued transformation.

Overview

This is not a traditional reception management position. We are looking for an individual who can think strategically, lead operational improvements and confidently work alongside senior management and GP Partners to develop and enhance our patient access services.

You will have responsibility for the day-to-day management of our patient access function, including reception services, GP triage processes and digital access systems such as EMMA AI. You will also lead projects that improve efficiency, patient experience and operational performance across the practice.

This role requires someone who is confident analysing performance data, presenting findings and recommendations, implementing new systems and supporting the practice through organisational change.

Duties

Lead and manage the Patient Access Team, including Reception Leads and Medical Receptionists.
Oversee the daily operation of GP triage, appointment management and patient access processes.
Ensure patients receive a professional, efficient and compassionate service across telephone, online and face-to-face channels.
Monitor the performance of patient access services using key performance indicators and operational data.
Produce regular reports and performance dashboards for the Practice Manager and GP Partners.
Analyse trends and identify opportunities to improve patient access, demand management and service efficiency.
Present reports, improvement proposals and service updates at management and Partners’ meetings.
Lead the implementation of new systems, technologies and operational processes from initial planning through to successful delivery and embedding within the practice.
Support the continued development and optimisation of EMMA AI and other digital access platforms.
Develop, review and implement operational procedures and Standard Operating Procedures (SOPs).
Manage reception staffing, workforce planning and rota coordination in collaboration with the Reception Leads.
Lead recruitment, induction, training, appraisal and performance management for the Patient Access Team.
Investigate patient concerns relating to access and reception services, identifying learning and service improvements.
Work collaboratively with clinicians and the wider practice team to deliver continuous quality improvement initiatives.
Deputise for the Practice Manager on operational matters when required.

About You -

We are looking for an experienced, confident and forward-thinking leader who enjoys improving services and developing people.

You will be able to demonstrate:

· Previous management or supervisory experience within healthcare or another customer-focused environment.

· Strong leadership skills with the ability to motivate, coach and develop teams.

· Experience of leading operational or service improvement projects.

· Confidence implementing new systems, processes or technologies from planning through to successful implementation.

· Excellent analytical skills with the ability to interpret data and produce meaningful reports.

· Confidence presenting information, reports and recommendations to senior managers, clinicians or leadership teams.

· Excellent communication, organisational and problem-solving skills.

· The ability to manage competing priorities within a busy operational environment.

· Strong IT skills, including Microsoft Excel and Microsoft Office.

· A proactive, resilient and solution-focused approach to work.

Desirable

· Previous experience within General Practice or Primary Care.

· Knowledge of GP appointment systems and modern patient access models.

· Experience of SystmOne.

· Experience working with digital patient access systems or AI-enabled technology.

· Experience of workforce planning and operational performance management.

· Leadership or management qualification (or willingness to undertake one).

Pay: £31,500.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
On-site parking
Private medical insurance
Sick pay

Work Location: In person

Quick apply

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