Patient services team leader Work, Jobs in England (with Salaries)

Sr.Dir,Patient Experience
Franciscan Children's —Brighton
- £140,649.60 - £225,024.80 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Quality and Locations Compliance Officer
Communitas Clinics —Croydon
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Continuous improvement
Quick apply
Patient Safety Incident Investigator
Hampshire Hospitals NHS Foundation Trust —Winchester
- £57,528 - £64,750 a year
- Full-time
Patient Experience Facilitator
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £32,073 - £39,043 a year
- Full-time
5d
Patient Advisor (Customer Service)
Pharmacy2U —London
- £27,020 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Individual Placement Support (IPS) Team Leader
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £39,959 - £48,117 a year
- Full-time
- Team management
- Leadership
Operations Team Leader - Specialist Services
UK Event Medical Services Limited —Preston
- Full-time
- Microsoft Word
- Team management
- Organisational skills
Quick apply
Talking Therapies Capacity Lead
Turning Point —Wakefield
- £36,275 a year
- Weekend availability
- Remote
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
13d
MLA Team Leader
The Royal Marsden NHS Foundation Trust —Sutton
- £33,262 - £36,027 a year
- Full-time
- Management
- Recruiting
- Training & development
- Annual leave
6d
Medical Records Team Leader
Spire Healthcare —Leicester
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Annual leave
12d
Sterile Services Team Leader
Steris —London
- Full-time
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Team Leader - Secure Mental Health
EMED Group —Burgess Hill
- £15.22 an hour
- Full-time
- Team management
- Recruiting
- Organisational skills
- Annual leave
Quick apply
11d
Junior Project Manager
M3EU —London
- Full-time
- Remote
- Writing skills
- Project management
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
13d
Admin Team Leader
Kent Community Health NHS Foundation Trust —Ashford
- £28,392 - £31,157 a year
- Full-time
- Driving
4d
Health Advisor - 111/999 Call Taker
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £25,760 - £34,000 a year
- Full-time
- English
- Computer skills
- Communication skills
1d
Medical Support Specialist - Permanent Night Shift (Remote)
Careers at Eucalyptus —London
- 8 hour shift
- Remote
- Patient care
- School
Quick apply
Team Leader
Midlands Partnership University NHS Foundation Trust —Rugeley
- £49,387 - £56,515 a year
- Full-time
- Continuous improvement
- Mentoring
- Budgeting
- Annual leave
- Flexitime
8d
Mental Health Liason Co-ordinator (part-time)
GASPED —Wakefield
- Part-time
- Hospital
- Research
- Bachelor's degree
Quick apply
12d
Team leader -Targeted team
Hertfordshire Partnership NHS Foundation Trust —Radlett
- £51,657 - £58,785 a year
- Part-time
- Management
- Continuous improvement
- Recruiting
4d
111 Health Advisor - Rotherham
Yorkshire Ambulance Service NHS Trust —Wath upon Dearne
- £25,760 - £27,476 a year
- Weekend availability
- Hybrid work
- Customer service
- Training & development
- Paid training
- Annual leave
2d

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Sr.Dir,Patient Experience

Franciscan Children's -
Brighton

Apply Now

Job details

Full-time
£140,649.60 - £225,024.80 a year

Qualifications

Operations management
Stakeholder collaboration
Coaching
Patient advocacy
Internal department liaison
Budget planning
Continuous improvement
Continuous improvement cycles oversight
Team management
Healthcare service transformation
Operational strategy development
Change leadership
Patient-centred care
Multidisciplinary collaboration
Financial management
Leadership

Full job description

85917BR

Operations

Job Posting Description

The Senior Director of Patient Experience is responsible for establishing and leading the organization's enterprise-wide patient and family experience strategy. This role serves as a strategic leader and change agent, partnering with executive leadership, clinical and operational teams, patients, families, and community stakeholders to advance a culture of exceptional service, compassion, engagement, and patient-centered care.

The Senior Director oversees the development, implementation, and evaluation of programs, initiatives, and organizational standards that improve patient, family, and caregiver experiences across all care settings. The role is accountable for driving measurable improvements in patient experience outcomes, fostering a culture of service excellence, and ensuring that the voice of the patient and family is integrated into organizational decision-making.

Reporting to the Chief Nursing Officer, SVP Patient Care Operations, the Senior Director provides enterprise leadership and collaborates across departments, service lines, and affiliate organizations to ensure a consistent and exceptional experience for patients and families.

Duties Notice

The statements below describe the essential duties of the person or persons assigned to this job. They are not intended as an exhaustive list of all job duties and responsibilities.
In the event of a public health emergency, you may be asked to assume additional duties in other areas of the organization if needed.

Strategic Leadership
- Develop and execute comprehensive, hospital-wide patient experience strategy, aligned with organizational mission, values, and quality goals.
- Build outpatient/staff experience, and volunteer services programs from the ground up.
- Serve as the organization’s subject matter expert for patient- and family-centered care practices across departments.
- Lead the development of long-term goals, performance measures, and initiatives designed to improve patient experience outcomes.
- Provide direct leadership, supervision, and professional development for patient experience–related staff and programs, fostering accountability, collaboration, and continuous improvement.
- Patient & Family Engagement
  - Direct the design, implement, and evaluation of patient experience initiatives across inpatient, outpatient, and community-based programs.
  - Ensure alignment of patient experience efforts across clinical, operational, and support departments.
Measurement & Improvement
- Oversee patient experience measurement frameworks including surveys (e.g., HCAHPS or pediatric equivalents), real-time feedback tools, and qualitative insights.
- Lead performance improvement teams and collaborate with quality, safety, and clinical leaders to ensure action planning and follow-through
- Leadership and Organizational Development
  - Build and lead a high-performing patient experience team focused on innovation, collaboration, and continuous improvement.
  - Promote organizational accountability for service excellence through education, coaching, and leadership development.
- Collaboration & Influence
- Serve as a strategic partner to departments such as Quality, Safety, Nursing, Social Work, Child Life, Spiritual Care and Diversity, Equity & Inclusion to integrate experience-enhancing best practices.

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

Pay Range

$140649.60-$225024.80 Annual

Office/Site Location

Brighton

Job Posting Category

Administration, Management

Remote Eligibility

Part Remote/Hybrid

Apply Now

Refine Your Search

patient services team leader jobs in england

Sr.Dir,Patient Experience

Quality and Locations Compliance Officer

Patient Safety Incident Investigator

Patient Experience Facilitator

Patient Advisor (Customer Service)

Individual Placement Support (IPS) Team Leader

Operations Team Leader - Specialist Services

Talking Therapies Capacity Lead

MLA Team Leader

Medical Records Team Leader

Sterile Services Team Leader

Team Leader - Secure Mental Health

Junior Project Manager

Admin Team Leader

Health Advisor - 111/999 Call Taker

Medical Support Specialist - Permanent Night Shift (Remote)

Team Leader

Mental Health Liason Co-ordinator (part-time)

Team leader -Targeted team

111 Health Advisor - Rotherham

I want to receive the latest job alerts for patient services team leader in england

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