Quality coordinator Work, Jobs in England (with Salaries)

Patient Experience and Quality Coordinator
Banning Dental Group —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Quality control
- Travel
- Work from home
- Employee discount
Quick apply
7d
Quality bids and proposals coordinator
Lockheed Martin Corporation —Ampthill
- £55,000 - £60,000 a year
- Full-time
- ERP systems
- Analysis skills
- Organisational skills
- Employee assistance programme
- Employee discount
2d
Quality Systems Coordinator
Oxford Nanopore Technologies —Oxford
- Full-time
- Administrative experience
- Continuous improvement
- Communication skills
Project Coordinator
International Rescue Committee —London
- £75,000 - £90,000 a year
- Remote
- GP surgery experience
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
9d
Quality Assurance Coordinator
Timothy Taylor & Co. Limited —Keighley
- Up to £36,000 a year
- Full-time
- In-person
- Free parking
- Store discount
Quick apply
2d
Senior Project Coordinator
Qureos Inc —Bristol
- £48,000 - £62,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quality Coordinator
Continental —Grimsby
- Microsoft Office
- APIs
- Free parking
Quality Systems Coordinator
Hain Celestial UK —Cambridge
- Hybrid work
- Analysis skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Quality & Process Coordinator - Basildon
Arc —Basildon
- £35,000 a year
- Customer service
- Analysis skills
- Organisational skills
Project Coordinator
OJC IT LTD —Milton Keynes
- £140 - £175 a day
- Full-time
- Management
- Project management
- Software development
- Free parking
Quick apply
Data Quality Coordinator/Personal Assistant
University Hospital Southampton NHS Foundation Trust —Southampton
- £28,392 - £31,157 a year
- Full-time
- Administrative experience
- Organisational skills
- IT
1d
Junior Quality Assurance & Compliance Coordinator
Monster Group —York
- Full-time
- Microsoft Excel
- Microsoft Office
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
11d
Quality Assurance Coordinator
Bottled and Canned Ltd —Newton Abbot
- Up to £27,000 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Quality Coordinator
Balfour Beatty Vinci —Birmingham
- Full-time
- Communication skills
- Free parking
3d
Supplier Quality Coordinator
Rotork —Leeds
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Project Deliverables Coordinator
Buro Happold —Bath
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quality and Compliance Coordinator
Cygnet —London
- £30,690 a year
- Full-time
- Word processing
- Administrative experience
- IT
- Employee discount
3d
Quality, Health & Safety Coordinator
IMPACT EVOLVE —Cheltenham
- Full-time
- Hybrid work
- Laboratory experience
- Organisational skills
Quick apply
Compliance Coordinator
Warburtons —Bolton
- Full-time
- Microsoft Office
- Bakery
- Continuous improvement
- Annual leave
- Employee discount
Quality & Risk Co-ordinator
Circle Health Group —Northampton
- Up to £30,000 a year
- Part-time
- Hospital
- Microsoft Office
- Administrative experience
- Employee discount
- Life insurance

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Patient Experience and Quality Coordinator

Banning Dental Group -
London

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
7 days ago

Benefits

Cycle to work scheme
Company pension
Work from home
Company events
Employee discount
Referral programme

Qualifications

Customer service
Quality control
Mentoring
Business coaching
Communication skills

Full job description

Job Title: Patient Experience & Quality Coordinator

Job Type: Full Time Permanent

Location: Remote (UK) with regular travel to clinics
Reports: Business Director

Salary: £30,000 - £35,000 per annum + performance bonus

About Banning Dental Group & Skin Clinique

At Banning Dental Group, we are committed to transforming the way patients experience dental and skin care. Inspired by Scandinavian principles of accessibility, innovation, and exceptional service, we believe every patient interaction should be warm, welcoming, and focused on delivering outstanding outcomes.

As we continue to grow, maintaining consistency across every patient touchpoint becomes increasingly important. This role has been created to ensure that every clinic delivers the exceptional service, professionalism, and patient experience expected of the Banning brand.

Overview Of The Role

As part of our continued growth, we are introducing a new role within our operations structure: Patient Experience & Quality Coordinator.

This role is responsible for ensuring our clinics consistently deliver exceptional patient experiences and maintain the standards expected across Banning Dental Group and Skin Clinique. Working closely with Practice Managers, Reception Teams, and Operations, you will support recruitment, onboarding, training, auditing, and continuous improvement initiatives.

Acting as a champion of patient experience, you will regularly assess clinics, identify opportunities for improvement, and help develop high-performing reception and clinic host teams across the group.

This position is ideal for someone who has a passion for customer service, enjoys coaching others, and has a keen eye for detail and operational excellence.

Key Responsibilities

· Patient Experience Standards - Ensure every clinic consistently delivers a warm, welcoming, and professional patient experience in line with Banning standards.

· Clinic Quality Audits - Conduct regular clinic visits, audits, and quality assessments to identify strengths, opportunities, and areas for improvement.

· Reception Recruitment Support - Support the recruitment process for Receptionists and Clinic Hosts, helping identify candidates who align with Banning's culture, values, and service standards.

· Reception Training & Development - Deliver onboarding, coaching, and ongoing development support for Receptionists and Clinic Hosts across the group.

· Mystery Shopping & Quality Control - Review patient interactions, enquiry handling, telephone standards, and front-of-house processes to ensure consistency and excellence.

· Patient Journey Improvement - Identify opportunities to improve patient experience, service delivery, and operational efficiency throughout the patient journey.

· Standards & Compliance Monitoring - Ensure clinics consistently follow company procedures, service standards, and patient communication guidelines.

· Feedback & Insight Reporting - Gather patient and operational feedback, identify trends, and provide recommendations for continuous improvement.

· Cross-Department Collaboration - Work closely with Operations, Practice Managers, Marketing, Concierge, and Reception Teams to support wider business objectives.

Must-Have Attributes

· Customer Service Excellence - Passionate about delivering exceptional experiences and creating positive patient interactions.

· Training & Coaching Ability - Confident supporting, mentoring, and developing team members to achieve high standards.

· Strong Communication Skills - Able to communicate professionally and confidently with patients, teams, and senior stakeholders.

· Organisation & Attention to Detail - Highly organised with a keen eye for consistency, presentation, and service quality.

· Proactive Approach - Takes initiative to identify opportunities for improvement and implement positive change.

· Problem Solving Skills - Able to identify issues quickly and work collaboratively to find practical solutions.

· Relationship Builder - Builds strong working relationships across multiple clinics and departments.

· Basic Dental Knowledge - A basic understanding of dental treatments and patient journeys would be beneficial but is not essential.

· Flexibility & Travel - Comfortable travelling regularly between clinics to support training, audits, and quality improvement initiatives.

Benefits

· Competitive Salary

· Company Pension

· Employee Discounts on Treatments

· Opportunities for Career Development

· Supportive and Collaborative Work Environment

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Referral programme
Work from home

Application question(s):

Do you have experience in a customer service focused role?
Are you able to commute to all Banning locations?

Work Location: Hybrid remote in London

Quick apply

Refine Your Search

quality coordinator jobs in england

Patient Experience and Quality Coordinator

Quality bids and proposals coordinator

Quality Systems Coordinator

Project Coordinator

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