Remote banking customer service Work, Jobs in England (with Salaries)

Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Lloyds Banking Group - Customer Support: Swindon
Lloyds Banking Group —Swindon
- £20,960 - £26,200 a year
- Part-time
- Remote
- Customer service
- Financial services
2d
Customer Success Manager
Enfuce —London
- Organisational skills
- Communication skills
- Banking
- Annual leave
Senior Financial Crime Investigator - Business Banking
Monzo —London
- £31,100 - £39,350 a year
- Weekend availability
- Remote
- Mentoring
- Leadership
2d
Staff Product Designer, Business Banking
Referrals Only —London
- £110,000 - £125,000 a year
- Remote
- Work from home
- Flexible schedule
Banking Associate
Nationwide Building Society —Newcastle upon Tyne
- From £26,000 a year
- Full-time
- Customer service
Fraud Team Manager, English & Spanish Speaking
Monzo —London
- £38,300 - £48,400 a year
- Remote
- Spanish
- English
- Financial services
- Work from home
9d
Graduate Business Operations Associate
Bezos.ai —London
- £30,000 - £40,000 a year
- Full-time
- Remote
- SQL
- Bachelor's degree
- AI
Quick apply
Regulatory Reporting Analyst – Open Banking
EXL Service —London
- Full-time
- Hybrid work
- SQL
- APIs
- AI
Senior Executive Talent Researcher
Monzo —London
- £65,000 - £75,000 a year
- Remote
- Bar
- Leadership
- Work from home
- Flexible schedule
Product Owner - Interbank Payments
National Westminster Bank PLC —London
- £50,480 - £75,720 a year
- Full-time
- Hybrid work
- Agile
- Communication skills
- Annual leave
8d
Delegate Sales Executive
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Compliance Officer
Kroo Bank Ltd —London
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services
- Annual leave
Quick apply
12d
Tech Recruiter
Monzo —London
- £45,000 - £65,000 a year
- Full-time
- Travel
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4h
Client Services Advisor
Savvy Loan Products Ltd —Gravesend
- From £24,785 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Administrative experience
- Work from home
Quick apply
Key Account Executive - EU / UK
Marqeta —London
- Remote
- Sales
- Business development
- Bachelor's degree
- Employee stock purchase plan
- Annual leave
Quick apply
Corporate Relationship Assistant (9 months)
National Westminster Bank PLC —Guernsey
- £36,550 - £51,600 a year
- Full-time
- Hybrid work
- Customer service
- Accounting
- Annual leave
2d
Consumer Credit Operations Specialist – Credit Card Portfolio Wind-Down
May Business Consulting —London
- Remote
- English
- Financial services
- Banking
Sales Development Representative
Commvault —London
- Hybrid work
- Sales
- Salesforce
- No degree
System Data Analytics Specialist (Fraud / Callsign Optimization)
Capitex —London
- Remote
- English
- SQL
- Machine learning
Quick apply

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Customer Service Advisor - Remote

WNS Global Services -
Ipswich

Quick apply

Job details

Part-time

Full job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Job Description

Potential Varied Hours Available:

Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30

Weekday mornings: 07:00 – 09:00

Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.

Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.

Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).

Applicants must be able to commit either a Saturday or Sunday plus bank holidays

Times are flexible and will be discussed/ arranged in interview

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function:

To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice

Key Tasks:

Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
Maintain compliance with industry regulations, internal policies, and data protection standards
Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
Ensure correct prioritisation of workload and time management schedules are adhered to
Communicate clearly and professionally, explaining the next steps and managing customer expectations
Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
Complaint handling within agreed company procedures
Keeping the policyholder informed both verbally and in writing of the status of the claim
Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.

Qualifications

High School or Lower.

Quick apply

Refine Your Search

remote banking customer service jobs in england

Customer Service Advisor - Remote

Lloyds Banking Group - Customer Support: Swindon

Customer Success Manager

Senior Financial Crime Investigator - Business Banking

Staff Product Designer, Business Banking

Banking Associate

Fraud Team Manager, English & Spanish Speaking

Graduate Business Operations Associate

Regulatory Reporting Analyst – Open Banking

Senior Executive Talent Researcher

Product Owner - Interbank Payments

Delegate Sales Executive

Compliance Officer

Tech Recruiter

Client Services Advisor

Key Account Executive - EU / UK

Corporate Relationship Assistant (9 months)

Consumer Credit Operations Specialist – Credit Card Portfolio Wind-Down

Sales Development Representative

System Data Analytics Specialist (Fraud / Callsign Optimization)

I want to receive the latest job alerts for remote banking customer service in england

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