Risk and compliance investigator Work, Jobs in England (with Salaries)

Senior Complaints Investigator
Bank of Ireland —Bristol
- Full-time
- Hybrid work
- Customer service
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Complex Financial Crime Investigator
JaJa Finance Ltd —Manchester
- Full-time
- Hybrid work
- SQL
- Time management
- Annual leave
- Employee assistance programme
Quick apply
14d
Senior Financial Crime Prevention Investigator
1st Central —Haywards Heath
- Up to £58,000 a year
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
4d
Assistant Investigator - Enforcement & Intelligence
Isle of Man Government —Douglas
- £33,000 - £43,500 a year
- Analysis skills
- Financial services
- Annual leave
11d
Investigator - Enforcement & Intelligence
Isle of Man Government —Douglas
- £38,500 - £63,500 a year
- Accounting
- Annual leave
11d
Compliance - Digital Asset Intelligence Operations Senior Investigator - Associate
JPMorganChase —Bournemouth
- Full-time
- Organisational skills
- Contracts
- Communication skills
8d
Fraud Investigator - Level 1 (12 Month FTC)
1st Central —Haywards Heath
- £30,452 - £32,122 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Computer literacy
11d
Senior Financial Crime Investigator
Viva.com —Milton Keynes
- Full-time
- Azure
- Analysis skills
- Mentoring
Quick apply
Director, Financial Crime Risk Ops
Airwallex —London
- Full-time
- Bachelor's degree
- No degree
- APIs
Major Crime Review Officer
Wiltshire Police —Devizes
- £38,979 - £40,932 a year
- Full-time
- English
- Analysis skills
- Communication skills
14h
Criminal Investigator
Home Office —London
- £32,110 - £37,193 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
AI Clinical Product Researcher
Odin Vision —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Travel
Claims Fraud Triage Handler
Zego —London
- Hybrid work
- AI
Quick apply
Senior Product Analyst - Fraud Risk
Wise Australia Investments —London
- £60,000 - £85,000 a year
- SQL
- Analysis skills
- IT
- Life insurance
Project Manager, Clinical Trials
Cogstate —London
- £55,000 - £60,000 a year
- Remote
- Computer Science
- Engineering
- Master's degree
- Annual leave
Quick apply
Desk Investigator - Counter Fraud
AmTrust International —Bishops Cleeve
- £38,000 - £43,781 a year
- Full-time
- Travel
- Communication skills
- Employee assistance programme
- Gym membership
Digital Forensics Practitioner
HM Revenue and Customs —Nottingham
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Laboratory experience
- English
- Presentation skills
- Work from home
Senior Financial Crime Investigator - Business Banking
Monzo —Leeds
- £31,100 - £39,350 a year
- Weekend availability
- Remote
- Mentoring
- Leadership
21h
Senior Product Manager - Screening
Wise Australia Investments —London
- £88,000 - £120,000 a year
- Product management
Police Staff Investigator (PIP2) - Statutory Review Team
Northumbria Police —Gateshead
- £26,689 - £41,028 a year
- Call to connect
- Mentoring
- Leadership
- Communication skills
- Work from home
- Employee discount
11d

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Senior Complaints Investigator

Bank of Ireland -
Bristol

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service
Mentoring
Organisational skills
Financial services
Leadership
Communication skills
Time management

Full job description

What is the opportunity?

Opportunity to "make a difference" for our customers through the detailed investigation of complaints received and through the delivery of fair outcomes to our customers in line with internal expectations and regulatory requirements. Drive improvements to customer journeys through the handling of complaints. To work closely with the UK Customer Relations Management Team, acting as deputy for your Team Leader and undertaking various control and oversight roles in addition to the primary activity of complaint management.

In this role, you will:

The majority of customers understand that on occasions things may go wrong. How the Bank responds to any issue is a key driver behind customer advocacy and maintaining an ongoing relationship.
The Complaint Investigator role is critical in this process and forms part of the Banks Internal Complaints journey. When a complaint cannot be resolved at first point of contact, it is referred to the Customer Relations Team for investigation and response. Complaints are investigated and responded to in line with regulatory timescales set out in the FCA DISP Handbook.
The role involves interrogating system data, reviewing records, assessing evidence and discussing the complaint with the customer to ensure that the full picture is understood. To manage complex and high-risk complaints, ensuring fair, timely, and compliant resolutions that deliver excellent customer outcomes. The role requires resilience, professionalism, and the ability to lead by example in a highly regulated and emotionally demanding environment.
Once completed the Senior Complaint Handler will be the key decision maker on the outcome of the complaint and any recompense or goodwill that should be offered within agreed mandates. Whilst the complaint response will be issued in writing, the Senior Complaint Handler will need to be confident in relaying the outcome to the customer directly via the phone.
The role holder will also liaise with and support our Financial Ombudsman Team on complaints where the customer has chosen to refer their complaint for independent adjudication by the Financial Ombudsman Service.
The role holder has a unique view of the customer experience and is encouraged to make suggestions on how both the complaint and wider customer experience could be improved.

What will make you stand out?

Industry Knowledge: Experience within a multi-product Financial Services environment and solid understanding of regulatory frameworks (FCA, DISP, GDPR).

Customer Service Expertise: Shown ability in handling customer interactions via telephone and written correspondence with professionalism and empathy.

Communication Skills: Active listening, clear verbal articulation, professional telephone manner, and strong letter-writing skills.

Analytical & Problem-Solving: Ability to identify root causes, apply analytical thinking, and deliver fair, proportionate solutions.

Organisational Skills: Effective time management, ability to handle multiple tasks, and meticulous record-keeping.

Leadership & Coaching: Experience mentoring team members and supporting workflow management.

Conflict Resolution: Advanced skills in de-escalating challenging situations and handling emotionally charged conversations.

Resilience: Ability to thrive in a high-pressure environment while maintaining professionalism and composure.

Technology: Proficiency in CRM systems and complaint management platforms; ability to analyse data for reporting and compliance.

Essential Qualifications

There are no minimum educational requirements for this role.

More about the team

The Complaint Investigator role sits within the UK Customer Relations (UK Customer Complaints) operation as part of the Office of the Chief Operating Officer within Bank of Ireland UK Plc.

In addition to complaint management, the UK Customer Relations Team is made up of several different functions that include the Vulnerable Customer Unit, the management of the Banks relationship with the Financial Ombudsman Service and the fulfilment of Data Subject Access/Rectification requests.

Activity undertaken across the unit is highly regulated by the Financial Conduct Authority (FCA) via its Dispute Resolution Rulebook (DISP), General Data Protection Regulation (GDPR) and FCA best practice linked to deceased and vulnerable customers.

This is a hybrid role, based primarily at the Bristol office. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team."

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

Be Decisive - Self
Customer Focused - Self
Take Ownership - Self
Manage Risk - Self
Better together - Self

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Apply Now

Refine Your Search

risk and compliance investigator jobs in england

Senior Complaints Investigator

Complex Financial Crime Investigator

Senior Financial Crime Prevention Investigator

Assistant Investigator - Enforcement & Intelligence

Investigator - Enforcement & Intelligence

Compliance - Digital Asset Intelligence Operations Senior Investigator - Associate

Fraud Investigator - Level 1 (12 Month FTC)

Senior Financial Crime Investigator

Director, Financial Crime Risk Ops

Major Crime Review Officer

Criminal Investigator

AI Clinical Product Researcher

Claims Fraud Triage Handler

Senior Product Analyst - Fraud Risk

Project Manager, Clinical Trials

Desk Investigator - Counter Fraud

Digital Forensics Practitioner

Senior Financial Crime Investigator - Business Banking

Senior Product Manager - Screening

Police Staff Investigator (PIP2) - Statutory Review Team

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