Senior service delivery manager Work, Jobs in England (with Salaries)

Senior Service Delivery Manager
SoftwareOne —London
- Full-time
- Hybrid work
- English
- Continuous improvement
- Contracts
11d
Senior Service Delivery Manager
Advania UK —London
- £60,000 - £75,000 a year
- Hybrid work
- Machine learning
- Travel
- Phone etiquette
3d
Senior PMO Manager
Synapri —Nottingham
- £80,000 - £90,000 a year
- Hybrid work
- Team management
- Banking
Senior Service Delivery Manager
Zenzero Solutions —London
- Customer service
- Data analysis skills
- Analysis skills
Senior General Manager
Unipart —Oxford
- £90,000 a year
- Continuous improvement
- Employee assistance programme
Quick apply
Senior Product Manager
HMGCC —Milton Keynes
- £79,514 a year
- Overtime
- Mentoring
- Training & development
- Free parking
- Annual leave
Senior Facilities Manager, UK & I
JAA-Jones Lang LaSalle Limited —Cambridge
- Full-time
- Bachelor's degree
- Team management
- Recruiting
Quick apply
Senior Operations Manager
PepsiCo —Skelmersdale
- Data analysis skills
- Analysis skills
- Continuous improvement
Senior Facilities Coordinator/Assistant Facilities Manager
CBRE —Warwick
- Full-time
- Annual leave
Continuous Improvement Manager – Logistics & Warehousing
Buy It Direct —Castle Donington
- Up to £65,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Senior Facilities Manager
BNP Paribas —Leeds
- Full-time
- Management
- Customer service
- Computer literacy
- Annual leave
- Employee discount
Senior Product Manager
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £79,514 a year
- Overtime
- Presentation skills
- Mentoring
- Training & development
- Free parking
- Annual leave
Responsive Repairs and Voids Senior Service Manager
Leeds City Council —Leeds
- £51,356 - £54,495 a year
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Annual leave
Senior Performance Manager
Tees, Esk and Wear Valleys NHS Trust —Durham
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Databases
- Analysis skills
- Continuous improvement
Senior Operations Manager
Bedruthan Hotel & Spa —Newquay
- £42,000 - £46,000 a year
- Full-time
- English
- Hotel
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Senior Manager - Real Time Delivery Manager EMEA
Live Nation —Manchester
- Full-time
- Data analysis skills
- Analysis skills
Senior Logistics Operations Manager - Global Logistics Partner
Rolls-Royce SMR —Warrington
- £71,000 - £93,200 a year
- Full-time
- Hybrid work
- PMP
- Bachelor's degree
4d
Senior Operational Delivery Manager (SODM)
Keolis Amey Docklands 2025 Limited —London
- Up to £79,000 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
3d
Senior Operational Support Manager
TravelodgeHotels —Thame
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Hotel
- Continuous improvement
- Travel
- Employee discount
Quick apply
Senior Customer Service Manager
Stellify —Wigan
- £60,000 a year
- Team management
Quick apply

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Senior Service Delivery Manager

SoftwareOne -
London

Apply Now

Job details

Full-time
11 days ago

Qualifications

Contract management
Client engagement
Stakeholder liaison
IT service management
English
Continuous improvement
Continuous improvement cycles oversight
Risk management
Relationship management
Contracts
Customer interaction
Team motivation leadership

Full job description

Job Function: Services The role:

Are you the one clients call when things go wrong – and trust when it matters most?
Do you turn service challenges into measurable success?
Can you balance delivery excellence with commercial impact?

Practical Information

Location: United Kingdom | Work Arrangement: Hybrid| Contract type: Full-time | Visa Requirements: Valid Visa for UK | Language Requirements: Fluent/professional English, written and verbal

We are looking for a Service Delivery Manager (SDM) who thrives at the intersection of customer satisfaction, operational excellence, and business growth. In this role, you will own the end-to-end service experience, acting as the trusted partner to our clients while ensuring services are delivered seamlessly, on time, and to the highest quality standards.

Key responsibilities

Own client relationships and drive exceptional customer satisfaction (CSAT)
Lead end-to-end service delivery aligned to SLAs, KPIs, and business goals
Monitor performance, identify improvements, and proactively resolve issues
Drive continuous service improvement and operational efficiency
Manage risk, contracts, and service performance reporting
Partner cross-functionally to deliver and evolve client solutions
Identify opportunities to expand and grow client engagements

What we need to see from you:

Multiple years’ experience in client-facing roles, project or program management, or service industry positions
Strong ability to communicate effectively with clients and internal teams, simplifying complex information into accessible language
A deep commitment to advocating for clients, gathering feedback, and constantly striving to enhance customer experience
Capable of motivating and leading teams, ensuring clear communication, effective task delegation, and a positive work environment
A solid understanding of ITIL principles and best practices, with hands-on experience in service delivery and managing SLAs

If you bring a data-driven mindset, strong stakeholder management, and a passion for service excellence, we would love to hear from you.

What we offer

Our company benefits vary based on your location, but always include:

Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)
A mentor who supports your successful start and is at your side with advice and action
President’s Club: Recognition awarded by leadership and your peers
Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship
Lifelong education: A variety of training and development opportunities
Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future

Why SoftwareOne?:

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

Accommodations:

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.

Apply Now

Refine Your Search

senior service delivery manager jobs in england

Senior Service Delivery Manager

Senior Service Delivery Manager

Senior PMO Manager

Senior Service Delivery Manager

Senior General Manager

Senior Product Manager

Senior Facilities Manager, UK & I

Senior Operations Manager

Senior Facilities Coordinator/Assistant Facilities Manager

Continuous Improvement Manager – Logistics & Warehousing

Senior Facilities Manager

Senior Product Manager

Responsive Repairs and Voids Senior Service Manager

Senior Performance Manager

Senior Operations Manager

Senior Manager - Real Time Delivery Manager EMEA

Senior Logistics Operations Manager - Global Logistics Partner

Senior Operational Delivery Manager (SODM)

Senior Operational Support Manager

Senior Customer Service Manager

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