Service advocate Work, Jobs in England (with Salaries)

Service Improvement Advocate
LiveWest —Tuckingmill
- £29,800 - £33,100 a year
- Hybrid work
- Annual leave
- Employee discount
10d
Advocate
VoiceAbility —Lincoln
- £24,545 - £29,500 a year
- Full-time
- Remote
- Travel
- Annual leave
- Employee assistance programme
9d
Independent Advocate in Mental Health
Advent Advocacy —Darlington
- £13,226.67 a year
- Part-time
- Health & wellbeing programme
- Sick pay
Quick apply
7d
Independent Advocate in Mental Health (Maidenhead)
Advent Advocacy —Maidenhead
- £14,549.33 a year
- Part-time
- Experience working with children
- Mentoring
- Teaching
- Health & wellbeing programme
- Sick pay
Quick apply
2d
Learning Facilitator
The Natural History Museum —South Kensington
- £31,157 a year
- Hybrid work
- Customer service
- School
- Employee discount
- Life insurance
10d
Young Women & Girls Senior Advocate - Nest Service
Advance —London
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
8d
Parent Independent Advocate
Warrington Speak Up —Warrington
- £26,829 - £29,041 a year
- Part-time
- In-person
- Communication skills
Quick apply
2d
County Court Advocate
Express Solicitors —Manchester
- £28,500 a year
- Hybrid work
- Travel
- Employee assistance programme
Independent Advocate
POhWER —Peterborough
- £15,526.68 a year
- Part-time
- Remote
- Microsoft Word
- Communication skills
- Time management
- Annual leave
10d
Research Assistant, PREDICTS Database Assistant
The Natural History Museum —South Kensington
- £32,500 a year
- Hybrid work
- Research
- Employee discount
- Life insurance
8d
Specialist Floating Support Housing Advocate (DA)
Asian Women Resource Centre AWRC —London
- £27,000 - £32,000 a year
- Hybrid work
- In-person
Quick apply
Primary Education Advocate
Bristol City Council —Bristol
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- School
- Annual leave
- Flexitime
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Resettlement Caseworker (Afghan Resettlement Programme)
Solihull Metropolitan Borough Council —Solihull
- £32,597 - £37,280 a year
- English
- Communication skills
- Annual leave
- Flexitime
19h
DOMESTIC ABUSE REFUGE ADVOCATE
I Choose Freedom —Farnborough
- £25,291.00 - £26,227.50 a year
- Full-time
- Conflict management
- Data entry
- Organisational skills
- Free parking
- Sick pay
Quick apply
Secondary Education Advocate
Bristol City Council —Bristol
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- School
- Annual leave
- Flexitime
People's Advocate (Full Training & Professional Qualification Provided)
N-compass Towards a Brighter Future Ltd —Kendal
- £26,069 - £26,696 a year
- Full-time
- Hybrid work
Quick apply
1d
User Researcher
Department for Work and Pensions —Birmingham
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
11d
Independent Gender-Based Violence Advocate (Sussex)
Hersana CIC —Sussex
- £27,000 - £30,500 a year
- Full-time
Nest Advocate
Advance —London
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme

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Service Improvement Advocate

LiveWest -
Tuckingmill

Apply Now

Job details

Fixed term contract
£29,800 - £33,100 a year
10 days ago

Benefits

Cycle to work scheme
Free flu jabs
Annual leave
Company pension
Discounted gym membership
Free or subsidised travel
Employee discount
Paid volunteer time
Car scheme
Sick pay

Qualifications

Report writing
Report generation
Stakeholder collaboration
Complaint handling
Customer interaction
Root cause analysis

Full job description

About The Role

Are you passionate about delivering outstanding customer experiences and driving meaningful service improvements? At LiveWest, we are dedicated to creating positive outcomes for our customers and communities. Join us as a Service Improvement Advocate and play a pivotal role in shaping how we respond to and learn from customer feedback.

As a Service Improvement Advocate, you will handle customer feedback, including complaints and compliments, with professionalism and care. By working collaboratively across the business, you will help resolve issues, identify root causes, and contribute to service improvements.

Key Responsibilities

Tailor support services to proactively reduce complaints and increase customer satisfaction.
Collaborate with colleagues to perform thorough investigations, analyse evidence, and achieve satisfactory resolutions.
Advocate for our complaints policy and the Housing Ombudsman Complaint Handling Code, ensuring all colleagues understand and apply these standards.
Review customer feedback to develop actionable improvement plans and support a high-performance team culture.

Why join LiveWest?

At LiveWest, we believe in making a difference by listening to our customers, challenging conventions, and continuously learning. We are committed to safety, collaboration, and delivering excellence. This role offers the opportunity to be part of a team that values your input and supports your growth.

This role is being offered on a full time, secondment basis for 12 months, working 37 hours per week and will be based in ideally in our Tolvaddon Office. A hybrid working style is an option with 2 - 3 days per week dependent on business need.

For further information about this opportunity, and LiveWest, please view our candidate information pack.

About The Candidate

To be successful in your application for the role of Service Improvement Advocate, you will have the skills and experience required for a level 1 role (please see our candidate information pack), and the following role specific requirements:

Proven experience of managing customer service complaints.
Customer Service qualification (or equivalent experience through work or study), or willingness to work towards.
Experience in working in a customer service environment.
Experience creating reports along with knowledge of performance monitoring and management. (D)
Knowledge of social housing policy. (D)
Experience of scheduling activities, events or deliveries and of using a booking system or software. (D)
Relevant qualification in Business Administration or equivalent. (D)

Please note: This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.

About The Company

Our Reward and Benefits:

Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
Family Support: Policies designed to help you balance work and family life, including a new child payment.
Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.

Apply Now

Refine Your Search

service advocate jobs in england

Service Improvement Advocate

Advocate

Independent Advocate in Mental Health

Independent Advocate in Mental Health (Maidenhead)

Learning Facilitator

Young Women & Girls Senior Advocate - Nest Service

Parent Independent Advocate

County Court Advocate

Independent Advocate

Research Assistant, PREDICTS Database Assistant

Specialist Floating Support Housing Advocate (DA)

Primary Education Advocate

Manager of Dedicated Implementations - EMEA

Resettlement Caseworker (Afghan Resettlement Programme)

DOMESTIC ABUSE REFUGE ADVOCATE

Secondary Education Advocate

People's Advocate (Full Training & Professional Qualification Provided)

User Researcher

Independent Gender-Based Violence Advocate (Sussex)

Nest Advocate

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