Service desk associate Work, Jobs in England (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Service Desk Engineer
RFA —London
- Azure
- Computer Science
- Customer service
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Associate, Company Secretarial Assistant
Janus Henderson —London
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
UK Global Network Banking - Client Manager for Korean desk, Associate - London
Citi —London
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
5d
Middle Office Associate
Corpay —London
- Full-time
- Communication skills
- Life insurance
Global Tier 1 Service Desk Technician
KBR —Leatherhead
- Weekend availability
- Hybrid work
- Azure
- Computer Science
- Customer service
- Annual leave
- Flexible schedule
13d
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Azure
- Computer Science
- Customer service
ETF Capital Markets Associate
Janus Henderson —London
- Hybrid work
- Analysis skills
- Organisational skills
- IT
Associate Data Analyst
CDP Global —London
- £27,265 - £34,082 a year
- Hybrid work
- CRM software
- Azure
- DevOps
- Employee assistance programme
Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK
General Dynamics Information Technology —Lakenheath
- £107,744 - £110,400 a year
- Bachelor's degree
- Travel
- No travel
Equity Middle Office - Cash Prime Brokerage (Associate)
Nomura —London
- Microsoft Powerpoint
- Microsoft Excel
- Organisational skills
13d
Front Desk Associate
Rosewood London —London
- Full-time
- Hotel
- Guest services
- Annual leave
Quick apply
8d
IT Support Analyst
IQUW Group —London
- Full-time
- Azure
- Windows
- Microsoft Office
4d
Kitchen Helper/ front office
Sarpanch ji —London
- Part-time
- Bilingual
- Hospitality
- Hotel
- Free parking
Quick apply
2h
Associate, Client Servicing
MUFG —London
- Full-time
- Computer literacy
- Analysis skills
- No degree
9d
Structured Credit Middle Office (Associate)
Nomura —London
- Microsoft Excel
- Leadership
- Communication skills
13d
FX Services - FX Execution - Associate
JPMorganChase —London
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
9d
1st Line Engineer
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Computer networking
- Work from home
- Employee assistance programme
Quick apply
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for service desk associate in england

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

service desk associate jobs in england

Service Desk Analyst - Tier I

Service Desk Engineer

1st Line Service Desk Analyst

Associate, Company Secretarial Assistant

UK Global Network Banking - Client Manager for Korean desk, Associate - London

Middle Office Associate

Global Tier 1 Service Desk Technician

Senior IT Service Desk Analyst

ETF Capital Markets Associate

Associate Data Analyst

Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK

Equity Middle Office - Cash Prime Brokerage (Associate)

Front Desk Associate

IT Support Analyst

Kitchen Helper/ front office

Associate, Client Servicing

Structured Credit Middle Office (Associate)

FX Services - FX Execution - Associate

1st Line Engineer

Service Desk Consultant - 2nd Line (Infrastructure)

I want to receive the latest job alerts for service desk associate in england

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected