Service desk associate Work, Jobs in England (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
9d
Technology Associate
Megaslice —London
- Full-time
- Remote
- Computer networking
Night Front Desk Associate
Rosewood London —London
- Full-time
- Guest services
Quick apply
12d
IT Apprentice
QA Apprenticeships —Rotherham
- £15,600 a year
- Full-time
- Computer networking
- IT
- Communication skills
Welcome Desk Agent
Marriott International, Inc —London
- Full-time
- Hotel
- Employee discount
Associate
JLL —London
- Microsoft Excel
6d
VIP Service Desk Specialist _ White‑Glove Support (Associate III - Cloud Infrastructure Services)
UST Global —London
- Azure
- Computer Science
- Bachelor's degree
Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK
General Dynamics Information Technology —Lakenheath
- £107,744 - £110,400 a year
- Bachelor's degree
- Travel
- No travel
Front Desk Associate - Guest Experience Expert
Marriott International, Inc —London
- Full-time
- Hotel
- Front desk
- Health & wellbeing programme
- Employee assistance programme
2d
Tier 2 Service Desk Engineer
The 848 Group —Stafford
- £31,000 - £38,000 a year
- Weekend availability
- Hybrid work
- Azure
- Customer service
- Travel
Quick apply
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Wholesale Service Desk Incident Coordinator/Scheduler
South East Water —Snodland
- £31,758 a year
- Weekend availability
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
6d
Endpoint Systems Administrator
Corgan —London
- Full-time
- Computer Science
- Customer service
- Windows
E-Commerce Customer Support Associate (Full Time)
MadFun Ltd —Lingfield
- £25,000 - £30,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
- Profit sharing
Quick apply
5h
Associate
JAA-Jones Lang LaSalle Limited —London
- Full-time
- Microsoft Excel
- In-person
Quick apply
6d
Associate Network Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Spanish
- Microsoft Office
- Analysis skills
Junior IS Support Analyst
System C —Liverpool
- Full-time
- Time management
10d
Tier 3 Service Desk Engineer
The 848 Group —Stafford
- £39,000 - £50,000 a year
- Weekend availability
- Hybrid work
- Azure
- Customer service
- Travel
Quick apply
Associate, Company Secretarial Assistant
Janus Henderson —London
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
2d
Senior Associate Director, Client Experience Strategy & Delivery Partner
Janus Henderson —London
- Hybrid work
- Sales
- Communication skills

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
9 days ago

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

service desk associate jobs in england

Service Desk Analyst - Tier I

Technology Associate

Night Front Desk Associate

IT Apprentice

Welcome Desk Agent

Associate

VIP Service Desk Specialist _ White‑Glove Support (Associate III - Cloud Infrastructure Services)

Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK

Front Desk Associate - Guest Experience Expert

Tier 2 Service Desk Engineer

Service Desk Consultant - 2nd Line (Infrastructure)

Wholesale Service Desk Incident Coordinator/Scheduler

Endpoint Systems Administrator

E-Commerce Customer Support Associate (Full Time)

Associate

Associate Network Analyst

Junior IS Support Analyst

Tier 3 Service Desk Engineer

Associate, Company Secretarial Assistant

Senior Associate Director, Client Experience Strategy & Delivery Partner

I want to receive the latest job alerts for service desk associate in england

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