Team leader, advisory services Work, Jobs in England (with Salaries)

Customer Services Team Leader
Aire Valley Consultancy Limited —Shipley
- £33,000 - £38,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
6d
Customer Services Team Leader
Eastlight Community Homes —Braintree
- £38,333 a year
- Full-time
- Customer service
- Leadership
- Annual leave
11d
Guest Services Team Leader
Rapport —London
- £38,204 a year
- Full-time
- Employee assistance programme
11h
Customer Success Team Leader - Mercedes Benz
LSH Auto —Stockport
- £51,600 a year
- Customer service
- Leadership
- Communication skills
- Referral programme
Quick apply
Team Leader
StepChange Debt Charity —Leeds
- £35,100 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
11d
Contact Centre Team Leader
Wandle Housing Association Limited. —London
- £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
3d
Democratic Services Team Leader
Barnsley Metropolitan Borough Council —Barnsley
- £47,181 - £50,269 a year
- Temporary
- IT
- Leadership
- School
- Employee discount
Client Relationship Manager/Team Leader
Citipost Mail —Alfreton
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Work from home
- Life insurance
Quick apply
6d
Corporate Services Team Leader
OSB Group —Wolverhampton
- £33,000 - £35,000 a year
- Full-time
- Management
- Front desk
4d
Team Leader
Change Grow Live —Newham
- £36,101.10 - £38,114.53 a year
- Management
- Annual leave
- Employee discount
14d
Team Leader
Locala Health and Wellbeing —Cleckheaton
- £49,387 - £56,515 a year
- Leadership
- Communication skills
- Referral programme
12d
Compliance Team Leader
Manningham Housing Association —Bradford
- Up to £39,100 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Leadership
- Health & wellbeing programme
- Work from home
Quick apply
10d
Curriculum Team Leader - Inclusive Services
Askham Bryan College —York
- £40,210 - £43,919 a year
- Full-time
- Free parking
- Annual leave
Customer Services Team Leader - Derbion
Savills Management Resources —Derby
- £29,774 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Workplace Services Team Leader
interactive investor —Leeds
- From £33,000 a year
- Microsoft Excel
- Travel
- SharePoint
- Annual leave
- Employee discount
Quick apply
4d
Community Team Leader
South London and Maudsley NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Patient care
6d
Vendor Engagement Deputy Team Leader
Softcat —Birmingham
- Hybrid work
- School
- Flexible schedule
7d
Operations Team Leader
BBC —London
- £43,700 - £65,700 a year
- Full-time
- Management
- Team management
2d
KYC Team Lead
McArthurGlen UK Ltd —London
- £53,000 - £70,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Communication skills
- Employee discount
Quick apply
Team Leader
Gallagher —Brierley Hill
- Up to £45,000 a year
- Full-time
- Communication skills
Quick apply

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team leader, advisory services jobs near england

Customer Services Team Leader

Aire Valley Consultancy Limited
Shipley

Quick apply

Job details

Permanent | Full-time
£33,000 - £38,000 a year
6 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Work from home
Canteen
Company events
Private medical insurance
Sick pay
On-site parking

Qualifications

Management
Customer service
GCSE
English
Supervising experience

Full job description

About Switch2

At Switch2, we’re helping customers and communities transition to more sustainable living through smart heat and energy solutions. As a trusted partner in the UK’s journey to net zero, we operate at the heart of the low-carbon transition — and our Customer Operations team plays a key role in delivering that experience every day.

The Opportunity

We’re looking for a Customer Services Team Leader to lead and inspire a team delivering exceptional service across our customer base.

This role goes beyond day-to-day management. You’ll play a key part in shaping the customer experience, driving team performance, and improving how we deliver service. You’ll bring together strong people leadership with operational control and a focus on continuous improvement, helping to reduce avoidable contact and create better outcomes for both customers and the business.

What You’ll Be Responsible For

Leading and developing the team

You will lead, coach and develop a team of Customer Service Representatives, supporting them to deliver consistently high standards of service. This includes regular one-to-ones, ongoing coaching, and creating a culture of ownership and accountability. You will also support recruitment, onboarding and development, while maintaining a strong focus on team engagement and wellbeing.

Delivering a high-quality customer experience

You will ensure all customer interactions across phone, email, webchat and social media are handled professionally and efficiently, with a focus on first-time resolution. You’ll act as an escalation point for more complex or sensitive issues, including complaints, and ensure these are managed in line with policy and expectations. A key part of the role is identifying where the customer experience can be improved and taking action to drive those changes.

Driving operational performance

You will manage team workloads, priorities and queues to ensure KPIs and SLAs are met. Using performance data, you’ll identify trends in contact, understand root causes and take proactive action to improve performance. This includes monitoring productivity, quality and customer satisfaction, and ensuring work is completed accurately and on time.

Supporting continuous improvement

You will use insight from customer contact, complaints and performance data to identify opportunities to reduce demand and improve efficiency. This may include improving processes, refining customer communications, and supporting the introduction of new systems or ways of working. You’ll also play a role in promoting digital and self-serve options to customers.

Working collaboratively across the business

You will work closely with teams such as Billing, Engineering and Account Management to ensure customers receive a seamless service. Acting as a link between frontline operations and the wider business, you will help ensure issues are resolved effectively and improvements are implemented where needed.

Providing operational support as needed

As a hands-on leader, you will step in to support the team during peak periods or when required, maintaining service levels in a fast-paced and changing environment.

What We’re Looking For

Skills and experience

Strong experience in a customer service environment, ideally within a contact centre
Previous experience leading, coaching or supporting a team
Experience managing performance against KPIs and service levels
Ability to use data and insight to inform decisions and drive improvement
Experience handling escalations and customer complaints

Behaviours

A strong people leader who enjoys developing others
A genuine focus on delivering a great customer experience
Proactive and solutions-focused, with the ability to identify and resolve issues
Confident communicator with the ability to influence others
Well organised and able to manage competing priorities
Collaborative and team-oriented

Qualifications

GCSE (or equivalent) essential

Relevant customer service or leadership qualifications are desirable

Why Join Us

This is an opportunity to be part of a business that is making a real difference in supporting the UK’s sustainability goals. You’ll have the chance to shape how customer service is delivered, not just manage it day-to-day. We offer a supportive, collaborative working environment, with opportunities for development and progression.

Pay: £33,000.00-£38,000.00 per year

Benefits:

Canteen
Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
On-site parking
Private medical insurance
Sick pay
Work from home

Work Location: Hybrid remote in Shipley BD17 7EZ

Quick apply

Refine Your Search

team leader, advisory services jobs in england

Customer Services Team Leader

Customer Services Team Leader

Guest Services Team Leader

Customer Success Team Leader - Mercedes Benz

Team Leader

Contact Centre Team Leader

Democratic Services Team Leader

Client Relationship Manager/Team Leader

Corporate Services Team Leader

Team Leader

Team Leader

Compliance Team Leader

Curriculum Team Leader - Inclusive Services

Customer Services Team Leader - Derbion

Workplace Services Team Leader

Community Team Leader

Vendor Engagement Deputy Team Leader

Operations Team Leader

KYC Team Lead

Team Leader

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