group leader Work, Jobs in englefield, brk (with Salaries)

Contact Centre Liaison Manager
PracticePlusGroup —Reading
- Up to £75,000 a year
- Remote
- Continuous improvement
- Travel
- Leadership
- Annual leave
- Employee assistance programme
5d
Warehouse Operative
Alliance Automotive Group LV —Newbury
- Employee discount
Quick apply
8d
Team Leader
Gordon Ramsay Restaurants —Reading
- Full-time
- Hotel
- Employee discount
- Referral programme
Quick apply
Ward Hostess/Host
Medirest —Basingstoke
- £12.71 an hour
Team Leader
Voyage Care —Sonning
- £14.24 an hour
- Weekend availability
- Care plans
- Employee discount
Complaints Team Leader
Castle Trust Bank —Basingstoke
- Full-time
- IT
- Financial services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
School Business Manager
Wishford Education —Reading
- £43,000 - £46,000 a year
- Full-time
- Hybrid work
- School
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Principal Officer - Residential
West Berkshire Council —Theale
- £45,091 - £53,460 a year
- Full-time
- English
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
Group Sales Administration Team Leader
Porsche Retail Group —Reading
- £40,000 a year
- Full-time
- Bar
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Family Team Senior Recovery Coordinator
Change Grow Live —Reading
- £32,002.35 - £34,214.20 a year
- Employee discount
- Referral programme
Kitchen Porter
CH&CO —Pangbourne
- £13.45 an hour
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
11d
McLaren Racing NEXT 2026
McLaren Racing —Woking
- Temporary
Emergency Planning Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £39,959 - £48,117 a year
- Full-time
2d
Barista - Costa
Compass Group —Basingstoke
- £12.75 an hour
- Part-time
- Customer service
4d
Short
NEXT —Newbury
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
2d
General Manager
JDGYMS —Reading
- Full-time
- Management
- Employee discount
Quick apply
Regional Operations Director - Places Leisure
Places for People —Camberley
- £80,000 - £90,000 a year
- Contracts
- Leadership
- Annual leave
- Employee discount
Sales Associate
NEXT —Reading
- £10.85 - £12.71 an hour
- Part-time
- Customer service
Sales Development Coach
MotorEasy —Reading
- £40,000 - £55,000 a year
- Full-time
- Sales
- Mentoring
- Financial services
- Health & wellbeing programme
Quick apply
3d
Supervisor
Defence —Aldermaston
- £15.45 an hour
- Part-time
- Customer service
- Supervising experience
- Communication skills

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Contact Centre Liaison Manager

PracticePlusGroup -
Reading

Apply Now

Job details

Permanent
Up to £75,000 a year
5 days ago

Benefits

Annual leave
Employee assistance programme
Employee discount

Qualifications

Continuous improvement
Root cause analysis
Leadership
Communication skills

Full job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE FOR EVERY PATIENT

We’re looking for an experienced and driven Contact Centre Liaison Manager to join Practice Plus Group. This is a high-impact role acting as a key link between our hospital sites and our central contact centre function.

You’ll play an important role in supporting a seamless patient journey by strengthening collaboration, improving consistency in processes, and enhancing the overall patient experience across multiple sites. This is an exciting opportunity to contribute to the ongoing development of a more integrated and high-performing contact centre service, while driving continuous improvement and innovation.

The role offers flexibility with a predominantly remote or site-based working approach across the UK, alongside travel to hospital sites and occasional travel as required to support wider service operations.

What you'll be doing

As our Contact Centre Liaison Manager, you will be:

Acting as the primary liaison between hospital teams and the central contact centre function
Building strong relationships with operational teams, clinicians, and service leaders
Overseeing appointment booking, cancellations, and patient communications to ensure a smooth and effective patient pathway
Monitoring performance against KPIs such as call handling, booking accuracy, and response times
Identifying trends, risks, and opportunities to improve efficiency and patient experience
Leading continuous improvement initiatives and supporting service development
Acting as an escalation point for complex issues, ensuring timely resolution and root cause analysis
Supporting compliance with UK healthcare regulations, including GDPR and NHS standards
Designing and delivering training to ensure consistency and alignment across all teams and locations

What we’ll look for in you

With strong experience in operational leadership — ideally within healthcare, contact centre, or service delivery environments— you will also demonstrate:

Proven ability to manage stakeholders across multiple teams and locations
Experience working with contact centre operations and performance metrics
Excellent communication and relationship-building skills
Ability to analyse data, identify trends, and drive service improvement
A proactive, solutions-focused mindset with strong problem-solving capability
Understanding of patient pathways, appointment management, and healthcare service delivery (desirable)
Willingness to travel across UK sites as required

What you can expect in return

Salary of up to £75,000 per annum, depending on experience
car allowance
25 days annual leave (increasing with service), plus bank holidays
An extensive range of wellbeing and lifestyle benefits
Practice Plus Group Perks – discounts and cashback with major retailers
Employee assistance and occupational health support
Access to our bespoke e-learning platform and ongoing development opportunities

To apply for the role, click on the link below. If you have any questions, please contact [email protected] in our friendly resourcing team.

Our employment offers are subject to satisfactory pre-employment checks. Practice Plus Group promotes diversity and equal opportunities.

Applicants must have the right to work in the UK.

Apply Now

Refine Your Search

group leader jobs in englefield, brk

Contact Centre Liaison Manager

Warehouse Operative

Team Leader

Ward Hostess/Host

Team Leader

Complaints Team Leader

School Business Manager

Principal Officer - Residential

Group Sales Administration Team Leader

Family Team Senior Recovery Coordinator

Kitchen Porter

McLaren Racing NEXT 2026

Emergency Planning Officer

Barista - Costa

Short

General Manager

Regional Operations Director - Places Leisure

Sales Associate

Sales Development Coach

Supervisor

I want to receive the latest job alerts for group leader in englefield, brk

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