Senior client services Work, Jobs in Englefield, Brk (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
1d
Travel Sales Consultant
Trailfinders —Reading
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Key Account Director - FM Services
Samsic UK —Reading
- £80,000 - £145,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
Quick apply
Senior Loss Adjuster/Loss Assessor - Southwest of England (Hybrid role)
Morgan Clark Ltd —Reading
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Free parking
- Work from home
Quick apply
14d
Senior Analyst
Informa TechTarget —Theale
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Work from home
Quick apply
1d
Head of Service & Customer Experience
Chris Lewis Group —Oxford
- Leadership
Regional Operations Director - Places Leisure
Places for People —Camberley
- £80,000 - £90,000 a year
- Contracts
- Leadership
- Annual leave
- Employee discount
Senior Production Coordinator
Opus Agency —Reading
- Weekend availability
- Hybrid work
- Hospitality
- Microsoft Office
- Project management
7d
Services Sales Manager - UK&I
Nutanix —Reading
- Full-time
- Sales
- Continuous improvement
- Driving
6d
Relationship Director
HSBC Global Services Limited —Reading
- Full-time
- Hybrid work
- Travel
- Communication skills
- Banking
6d
Key Account Manager
Loma Systems —Farnborough
- £60,000 - £75,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Health & wellbeing programme
- Work from home
Quick apply
Office Manager
Thames Talent Partners Limited —Reading
- £30,000 - £32,000 a year
- Monday to Friday
- Administrative experience
- Organisational skills
- IT
13h
Area Services Manager
Emcor —Reading
- £40,203 a year
- Full-time
- Management
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
14h
Social Worker - Discharge to Assess Hospital Team
Reading Borough Council —Reading
- £35,412 - £44,075 a year
- Full-time
- Care plans
- Sick pay
Senior Customer Success Executive
CV Library —Fleet
- £1 - £999,999 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Presentation skills
Quick apply
Senior HSE Manager
Emcor —Theale
- Full-time
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
14d
Technical Administrator
Gateley —Reading
- Microsoft Excel
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
13d
Senior Client Success Manager
DXC Technology —Farnborough
- Full-time
4d
Senior Occupational Health Advisor
Optima Health —Reading
- Up to £47,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Case management
- Communication skills
- Paid training
- Annual leave
6d
Senior Administrator
CPM UK —Stokenchurch
- £28,000 a year
- Full-time
- Hybrid work
- Employee discount
Quick apply

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
1 day ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

senior client services jobs in englefield, brk

Customer Service Manager

Travel Sales Consultant

Key Account Director - FM Services

Senior Loss Adjuster/Loss Assessor - Southwest of England (Hybrid role)

Senior Analyst

Head of Service & Customer Experience

Regional Operations Director - Places Leisure

Senior Production Coordinator

Services Sales Manager - UK&I

Relationship Director

Key Account Manager

Office Manager

Area Services Manager

Social Worker - Discharge to Assess Hospital Team

Senior Customer Success Executive

Senior HSE Manager

Technical Administrator

Senior Client Success Manager

Senior Occupational Health Advisor

Senior Administrator

I want to receive the latest job alerts for senior client services in englefield, brk

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