Customer care plays a crucial role in the success of RBG Kew. Offering a 7-day service to a diverse audience encompassing day visitors, event ticket holders and a pool of over 100,000 members, it is central in upholding Kew’s values and driving its ambitions.
Reporting to the Customer Care Team Leader, the Seasonal Customer Support Assistant ensures the delivery of a world-class customer service to visitors across various touchpoints. Mainly an office-based position dealing with telephone and e-mail enquiries, this role also includes occasional outdoor front-of-house duties with face-to-face interactions with visitors. Overall, the position of Seasonal Customer Support Assistant is essential to building and maintain long-term relationships with all who visit RBG Kew.
This role operates across 7 days a week, covering the hours between 9am to 9pm on site at Kew. Shifts will primarily focus on evenings and weekends through the run of Halloween at Kew and Christmas at Kew. We are offering 4 fixed term contracts of 26 hours per week, which will normally be 5 shifts a week, 5.2 hours in length with a 30-minute break.
The main aim of the role is to support our autumn/winter seasonal events and will be in place from early October 2025 until mid-January 2025, depending on operational needs.
Applicants should demonstrate excellent customer service skills with experience dealing with a range of customers and enquiries. Previous experience in a customer service role is essential. We are also looking for applicants with the ability to prioritise effectively, remain calm under pressure, maintain confidence in a dynamic office environment and remain solutions focused. Attention to detail and accuracy in data entry is vital to this role as well as strong IT literacy, as the role involves daily use of multiple systems to communicate with and support our customers. Familiarity with Microsoft Suite programs and the ability to quickly learn new processes will be valuable assets for success in this position.
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.
We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.
Join us on our journey as protectors of the world’s plants and fungi.
The salary for this position is £29,692 per annum (pro rata) [Band B]
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
If you are interested in this position, please submit your application through the online portal, by clicking “Apply for this job”.
At Kew, our strength lies in the diversity of our people and the insights they bring. When you join us, you will find an organisation that values your perspective and lived experience. You will receive support to achieve your full potential and access opportunities to develop and progress. Our commitment to equity, diversity, and inclusion is ongoing, shaped by the people who work here and the communities we serve. As a disability confident employer, we are breaking down barriers to be an inclusive workplace for everyone.
Whoever you are, and however you experience the world, there is a place for you to grow and belong at Kew.
No agencies please.
