The principal role of the Receptionist is to deliver an efficient, welcoming reception service, whilst managing other essential administrative duties. Lead in the reception of patients to the Endoscopy Suite, providing cross cover to Theatres reception as needed, and ensure efficient administration of all aspects of patient referral, admissions, discharge and bookings in Endoscopy in liaison with endoscopy suite admin staff and ward nursing staff.
Main duties of the job include maintaining a booking system for admissions and discharge of endoscopy and theatres patients to the ward / department / home, maintaining a waiting list system to support the management team in delivering the endoscopy service, and providing administrative and clerical support to the rest of the Endoscopy and theatres team as required.
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
For further information on this role, please see the attached detailed Job Description and Person Specification:
Carry out tasks in delivering and supporting indirect patient care under the supervision of a registered nurse.
Ensure efficient administration of all aspects of patient admission to hospital is carried out in liaison with the senior nursing staff in Endoscopy or Theatres.
Managing all referrals and bookings for Private care service.
Communicating bookings as a priority with private care accounts to ensure finances are secured with embassy/insurance company/self funding patients to ensure procedure is not delayed.
Participate in the Trust’s appraisal and personal development plan schemes by meeting with the manager at least annually.
Assist with the supervision and teaching ward clerks and clinic administrators.
Consistently demonstrate a courteous and helpful approach to patients, relatives and visitors in the clinical area within their own capabilities.
Carry out assigned clerical tasks as directed by a registered nurse
To undertake any other duties commensurate with the grade as requested
