Zonal operations manager Work, Jobs in Epsom, Eng (with Salaries)

ZONAL OPERATIONS MANAGER
Merlin Entertainments —Windsor
- £32,900 a year
- Weekend availability
- Customer service
- Team management
- Resort
- Free parking
- Employee assistance programme
3d
ZONAL OPERATIONS LEAD
Merlin Entertainments —Chertsey
- £13.50 an hour
- Management
- Sales
- English
- Employee discount
FRONTLINE LEAD
Merlin Entertainments —Windsor
- £13 an hour
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
COMMERCIAL LEAD
Merlin Entertainments —Chertsey
- £12.92 an hour
- Full-time
- Microsoft Excel
- Administrative experience
- Analysis skills
- Employee discount

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ZONAL OPERATIONS MANAGER

Merlin Entertainments -
Windsor

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Job details

Full-time | Fixed term contract
£32,900 a year
3 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service
Team management

Full job description

What you'll bring to the team

Zonal Operations Manager

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7 including weekends & bank holidays)

Contract Type: Fixed Term Contract, until 8th November 2026

Here at the LEGOLAND® Windsor Resort our 2026 season is in full swing, and we are recruiting for a Zonal Operations Manager to join our AWESOME Operations Team!

As a Zonal Operations Manager at LEGOLAND Windsor, you will be responsible for the day-to-day running of an area of the Resort (known as a “zone”), ensuring the highest standards of guest interactions and health and safety are delivered every day. You will oversee all elements of your zone, including rides & attractions, commercial units, guest amenities, third party suppliers and, of course, cleanliness standards throughout.

You will manage a dedicated zonal team with a key focus on operational excellence, guest satisfaction, brand standards and driving your team to exceed our guests’ expectations with proven data metrics via our KPI surveys and NPS scores.

The Zonal Operations Manager exists to ensure our guests are enjoying their visit, all aspects of each zone are health and safety compliant, and our front-line teams are engaged, well managed and passionate about guest excellence. As a motivational leader you will empower your teams to seek new and innovative ways of making memories for our guests, celebrate success and promote engagement and development activities, alongside the management of any employee relations issues, conflict resolution and promotion of a coaching culture.

As the zone representative you will be out on the resort spending time with your team and our guests, taking in the moment feedback and resolving any guest escalations appropriately within our guest recovery frameworks. You’ll identify trends in feedback and take proactive steps to minimise guest disruption and enhance satisfaction, share best practice and collaborate with other Zonal Managers to achieve maximum attraction efficiency, commercial revenue, high cleanliness, team engagement and guest satisfaction.

The Zonal Operations Manager will form excellent relationships across the resort and within their own team to ensure training compliance is up to date and recorded, your team objectives align with the resort goals, development plans are in place and each individual zonal contributor is valued, engaged and delivering excellent guest service.

This is a fixed term contract until 8th November 2026

Merlin - It's where we play

Merlin Entertainments

2.2K subscribers

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Qualifications & Experience

Experience working in a theme park setting, ideally as an operational or rides manager, is essential
Previous experience managing a team is essential
Passionate about exceptional customer service, with the ability to develop your team to deliver the highest standard of guest interactions
An excellent communicator with the ability to work alongside a diverse team of stakeholders, make informed decisions under pressure and champion a culture of inclusion and collaboration
Awareness of HSG-175, risk assessments, COSWPs, COSHH and health and safety compliance legislation
The ability to embrace our Merlin values - Own Your Craft, Go Together, Enjoy the Ride, Drive & Discover, and We Care - and empower the team around you to bring joy, create connections and make lasting memories for our guests, leading by example to guide the behaviours that set us apart as an employer, a community and a first choice destination for families.

Benefits

40% discount off LEGO® sets and products on the online LEGO Store!

Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
Staff discount codes for Merlin Annual Passes to gift to loved ones!
Pro rata holiday allowance based on 28 days full time equivalent

Private pension scheme
Life assurance scheme
Employee assistance programme
Access to Perks at Work which 30,000+ national & local employee discounts
Free staff parking
Ongoing training & development

About the LEGOLAND® Windsor Resort

We are looking for a Zonal Operations Manager to join our AWESOME Operations team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

Pay Range

GBP £32,900.00/Yr.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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zonal operations manager jobs in epsom, eng

ZONAL OPERATIONS MANAGER

ZONAL OPERATIONS LEAD

FRONTLINE LEAD

COMMERCIAL LEAD

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