Guest experience manager Work, Jobs in Epsom, Sry (with Salaries)

Team Member
Escapade Group —Epsom
- £8.00 - £12.71 an hour
Quick apply
Guest Experience Manager 1 (40127)
Melia Hotels International —London
- Hotel
- Communication skills
- Employee discount
7d
Corporate Guest Services Manager
Portico Corporate Reception Management —London
- £50,000 a year
- Full-time
- Leadership
- Annual leave
- Life insurance
Quick apply
3d
Duty Manager
Everyman Media —Reigate
- Up to £14.27 an hour
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Visitor Operations & Experience Manager
National Trust —London
- £39,936 a year
- Weekend availability
- Customer service
- In-person
- Leadership
- Free parking
- Employee assistance programme
14h
Assistant Manager
Everyman Media —Esher
- Full-time
- Hospitality
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
3h
Events Manager
Escapade Group —Epsom
- From £30,000 a year
- Weekend availability
- Continuous improvement
Quick apply
Guest Experience Manager
Cairn Group —London
- Full-time
- Hospitality
- Hotel
- Hotel experience
Quick apply
3d
Head of Guest Experience
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Guest services
- Health & wellbeing programme
- Employee assistance programme
1d
Operations & Experience Manager - More than a workspace
x+why —London
- £34,000 a year
- Hospitality
9d
Group General Manager
Samko Hospitality Ltd —Surbiton
- Full-time
- Hospitality
- Up to 50% travel
- Master's degree
- Free parking
- Store discount
Quick apply
5d
Guest Experience Manager
The Horses —London
- Up to £40,000 a year
- Weekend availability
- Hospitality
- IT
- Leadership
- Employee discount
- Referral programme
Quick apply
2d
Duty Operations Manager
Science Museum Group —London
- £39,884 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
3d
General Manager
Goals Football —London
- £36,100 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
General Manager
TRG Concessions - Wagamama Cobham - Manager —Cobham
- £42,000 - £48,000 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
Hotel Manager
Leesco Hotel Limited —Weybridge
- £50,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Hotel
- Free parking
- Employee discount
Quick apply
13d
Welcome & Service Team Member
National Trust —Dorking
- £13.25 an hour
- Weekend availability
- Customer service
- Travel
- Free parking
- Employee assistance programme
7d
Head Host / Reservations & Guest Experience Lead
Nancy's Cocktail Bar —London
- £15 an hour
- Full-time
- Hospitality
- Bar
- Sales
Quick apply
Operations Manager (Guest Accomodation)
Marlin —London
- £32,000 - £45,000 a year
- Full-time
- Management
- Hotel
- Supervising experience
- Annual leave
- Referral programme
Quick apply
4d
Guest Experience Coordinator
MAPP —London
- £27,000 - £30,000 a year
- Full-time
4d

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guest experience manager jobs near epsom, sry

Team Member

Escapade Group -
Epsom

Quick apply

Job details

£8.00 - £12.71 an hour

Full job description

We are looking for enthusiastic, proactive and customer‑focused Team Members to support the day‑to‑day running of our adventure park, zoo and visitor operations. This role is central to delivering consistently high standards of safety, site presentation and overall guest experience across a variety of departments.

As a Multi‑Department Team Member, you will work across several operational areas—including Activities, Admissions, Food & Beverage, and Parties—ensuring each space is prepared, well‑presented and running smoothly. You will play a key role in creating memorable experiences for our guests while maintaining excellent standards of cleanliness, safety and customer service.

Full training is provided for all departments, and most team members work across multiple areas. You will begin your training within the Activity Team before progressing to additional departments.

Key Responsibilities

Customer Service

Act as a friendly and knowledgeable point of contact for visitors, offering assistance, directions and information.
Deliver exceptional customer service and maintain positive, welcoming body language at all times.
Provide a helpful first response to visitor queries, feedback or complaints, escalating issues to a Duty Manager when required.
Support lost‑child procedures and request First Aid assistance when necessary.
Encourage positive online reviews across platforms such as TripAdvisor, Facebook and Google.

Presentation, Standards & Cleanliness

Maintain high standards of cleanliness and take pride in the appearance of all guest areas.
Empty bins, litter‑pick and ensure waste is disposed of correctly.
Clean and monitor toilet facilities throughout the day.
Respond promptly to spills or cleanliness issues.
Handle cleaning materials safely and in accordance with COSHH training.

Activity Procedures

Follow all Activity Procedures for each department you are trained in.
Complete opening and closing checklists accurately and consistently.
Monitor queue lines and manage capacity limits for activity areas.
Clear and clean tables in indoor dining spaces when assigned to the indoor play barn.
Support the smooth running of activities such as Zorbs, Jumping Pillows, indoor play and other guest experiences.

Admissions & Guest Interaction

Welcome guests on arrival and departure, ensuring a positive first and last impression.
Assist with bookings, memberships and guest enquiries both in person and via email.
Operate tills in the admissions and retail areas.
Ensure all interactions reflect our commitment to outstanding guest service.

Parties & Events

Host children’s parties, ensuring a smooth, fun and memorable experience for all guests.
Deliver party activities confidently and maintain a high level of energy and engagement.
Communicate clearly with parents, guardians and party organisers.

Health & Safety

Follow all company Health & Safety policies and procedures.
Carry out duties safely and in line with operational guidelines.
Maintain hygiene standards in all designated work areas.
Report hazards, accidents, near misses or safety concerns immediately to a manager.

Who Are We Looking For

We’re looking for confident, friendly and proactive individuals who enjoy working in a fast‑paced, visitor‑focused environment. You should be comfortable engaging with families, supporting colleagues and maintaining high standards across all areas of the park. The ideal candidate will be adaptable, positive and ready to get involved in a wide variety of tasks throughout the day.

Applicants must be 16 years or older.

About Us

The Escapade Group is a dynamic and growing leisure company known for creating high‑quality, story‑driven adventure parks and immersive family attractions. With well‑loved brands such as Hobbledown, Kidspace and Gripped, the group blends innovative play environments with engaging animal experiences to deliver memorable days out for families across multiple UK sites.

Joining our team means becoming part of a creative, forward‑thinking organisation that values exceptional guest experiences, strong welfare standards and a fun, collaborative working culture.

Application Acknowledgement

Once your application has been submitted, you will receive an automatic confirmation email. If you do not see this email, please check your junk folder. If it appears there, move it to your main inbox to ensure you receive future communications.

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Refine Your Search

guest experience manager jobs in epsom, sry

Team Member

Guest Experience Manager 1 (40127)

Corporate Guest Services Manager

Duty Manager

Visitor Operations & Experience Manager

Assistant Manager

Events Manager