Home solutions advisor Work, Jobs in Epsom, Sry (with Salaries)

Customer Support Associate (hybrid)
flatfair —London
- From £26,500 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
4d
Education Intern
Huda Beauty —London
- Hybrid work
- Microsoft Powerpoint
- English
- Communication skills
- Employee discount
Quick apply
Contact Centre Advisor
Science Museum Group —London
- £14.80 an hour
- Part-time
- Administrative experience
- Communication skills
- Annual leave
- Employee assistance programme
5d
UK Examinations Officer (Permanent)
ISTD —London
- £27,637.99 - £29,165.00 a year
- Weekend availability
- Hybrid work
- English
- Microsoft Office
- Databases
- Health & wellbeing programme
- Annual leave
Quick apply
13d
Account Manager
Sourcify Global —London
- £50,000 a year
- Full-time
- Business development
- Communication skills
- Free parking
- Work from home
Quick apply
10d
Casual Sales Assistant
House of Fraser —Croydon
- Part-time
- Customer service
- Employee discount
Quick apply
Personal Advisor
Surrey County Council —Reigate
- From £38,090 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
5d
Account Manager
Bookedit —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Business development
- Leadership
- Work from home
Quick apply
1d
Early Help Advisor
Surrey County Council —Woking
- From £30,647 a year
- Hybrid work
- Experience working with children
- Annual leave
- Employee assistance programme
5d
SALES ADVISOR - KINGSTON (PART-TIME)
H&M —Kingston upon Thames
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
21h
Customer Service Advisor
Eakin Healthcare —London
- £28,325.36 a year
- 8 hour shift
- Hybrid work
- Free parking
- Referral programme
Quick apply
4d
Virtual Key Account Manager
IQVIA —London
- Full-time
- Remote
- Work from home
- Employee discount
Client Services Executive
GetAgent —London
- £30,000 a year
- Hybrid work
- CRM software
- Work from home
HR Manager
Connect2Law t/a Muve & Nova —Richmond
- £50,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Human resources
- Recruiting
- Annual leave
- Work from home
Quick apply
Housing and Neighbourhood Officer
The Guinness Partnership —Croydon
- £43,038 a year
- Full-time
- Customer service
- Travel
- Communication skills
7d
Banking Summer Internship Programme 2027 London
Barclays —London
- Internship
2d
Head of Customer Success
Commusoft —London
- £74,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Leadership
Customer Experience Advisor
Elder —London
- Weekend availability
- Hybrid work
- Salesforce
- Communication skills
Corporate Services Administrator
Columbia Threadneedle Investments —London
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Work from home
5d
SALES ADVISOR - HAMMERSMITH (PART-TIME)
H&M —London
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
5h

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Customer Support Associate (hybrid)

flatfair
London

Apply Now

Job details

Full-time
From £26,500 a year
4 days ago

Benefits

Annual leave
Private medical insurance

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Customer interaction
Communication skills

Full job description

Customer Support Executive

Hybrid | Full-time
£26,500 + 10% bonus

Our Customer Support team helps tenants, letting agents, landlords and partners get the best from flatfair.

From activating new plans to managing existing ones and resolving questions or problems, you’ll take ownership of customer requests across email, live chat and inbound calls.

You’ll manage customer queries from first contact through to resolution. There’s always work to do, and we’re looking for people who’ll go and find it. If one channel is quiet, you’ll move to the next priority, pick up what needs doing and keep things moving.

We’re looking for experienced customer support people who enjoy taking ownership of their workload, care about getting results and take pride in doing a great job for the customer.

For this role, we're specifically looking for people with recent experience working in a dedicated Customer Support, Customer Operations or similar support environment.

What you'll be doing

Respond to requests from tenants, agents, landlords and other partners across email, live chat and inbound calls
Take ownership of customer queries from first contact through to resolution, keeping work moving and following up where needed
Manage a varied queue of customer requests, moving between channels and priorities depending on where support is needed
Work towards clear measures of productivity, quality and customer outcomes
Support the tenancy activation process by validating reference information against platform records, raising discrepancies with agents and coordinating resolution to ensure timely progression
Build expert knowledge of our products, processes and workflows so you can resolve more queries independently
Spot when something is blocking progress and take action to move it forward
Work closely with the wider Customer Support team and other departments to deliver the best possible outcome for our customers
Share ideas that help us improve the customer experience and the way the team works

About you

You'll receive plenty of training on flatfair, our products and our processes. What we're looking for is someone who already has a strong foundation in customer support and wants to perform at a high level.

Recent experience in a dedicated customer support role, supporting customers through channels such as email, phone or live chat
Comfortable managing a queue, caseload or volume of customer requests and taking responsibility for your own productivity
Proactive and self-motivated. You notice what needs doing and get on with it rather than waiting for work to be assigned
Results-focused, with a genuine sense of satisfaction from resolving queries, hitting goals and completing work to a high standard
Comfortable working towards targets and using feedback or performance data to improve
Someone who cares about both how much they get through and how well they do it
Strong ownership and accountability. If you take on a customer issue, you see it through
Able to work quickly without losing attention to detail or compromising the customer experience
Empathetic and customer-focused, with good judgement about when a conversation needs additional care or attention
Resilient and comfortable adapting when priorities, processes or products change
A clear communicator who can build rapport and bring their personality to work
Confident navigating multiple systems, processes and workflows at the same time
Curious and willing to learn, with the drive to build your knowledge and become increasingly independent

Your current or recent job title might be Customer Support Executive, Customer Support Advisor, Customer Operations, Customer Experience, Helpdesk, Service Desk, Contact Centre Advisor, Client Support or something similar.

Please note that, given the nature of this role, we're looking for candidates with professional experience in a dedicated customer support environment.

Location: Hybrid, with 1 day a week working from our office in central London.

Development & progression

We have a clear structure for growth within Customer Support. As you develop, you'll build deeper product knowledge, strengthen your communication and problem-solving skills, and take on more complex customer situations.

Good performance should open doors. There are opportunities to progress within Customer Support and, as flatfair grows, to build a career elsewhere in the business too. We'll work with you to understand your strengths, ambitions and the skills you need to take your next step.

About us

In the UK, billions of pounds are locked up in traditional deposit schemes that can create a poor experience for landlords, agents and tenants. Our vision is to change that and make every rental experience positive.

Our solution allows tenants to secure a new home with a small check-in fee instead of paying a costly traditional deposit, while giving landlords increased protection.

We're continuing to improve our core product while identifying, testing and launching new ways to make renting better for everyone involved.

Our benefits

A starting salary of £26,500
10% annual bonus
25 days' annual leave, plus an extra day for every year you're part of the team
£1,500 personal development budget
Monthly wellbeing allowance and private medical insurance with Vitality

Apply Now

Refine Your Search

home solutions advisor jobs in epsom, sry

Customer Support Associate (hybrid)

Education Intern

Contact Centre Advisor

UK Examinations Officer (Permanent)

Account Manager

Casual Sales Assistant

Personal Advisor

Account Manager

Early Help Advisor

SALES ADVISOR - KINGSTON (PART-TIME)

Customer Service Advisor

Virtual Key Account Manager

Client Services Executive

HR Manager

Housing and Neighbourhood Officer

Banking Summer Internship Programme 2027 London

Head of Customer Success

Customer Experience Advisor

Corporate Services Administrator

SALES ADVISOR - HAMMERSMITH (PART-TIME)

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