Reservations manager Work, Jobs in Epsom (with Salaries)

Reception Manager
Police Federation of England and Wales —Leatherhead
- English
- Hotel
- Team management
- Free parking
- Employee assistance programme
Quick apply
9d
Project Manager, International Partnerships
Substack —London
- £45,000 - £60,000 a year
- Full-time
- Remote
Reservations Supervisor
Four Seasons —London
- £41,000 a year
- Weekend availability
- Hotel
- Organisational skills
- Leadership
- Employee discount
- Life insurance
Head Host / Reservations & Guest Experience Lead
Nancy's Cocktail Bar —London
- £15 an hour
- Full-time
- Bar
- Leadership
- Communication skills
Quick apply
Resident Manager (Leatherhead)
Get Living —Leatherhead
- Continuous improvement
- Front desk
- Communication skills
4d
Reservations Manager
Dalata —West London
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
Quick apply
11d
Reservations Manager
Thesleff Group —London
- £48,000 a year
- Full-time
- Team management
- Organisational skills
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Reservations & Space Coordinator
Rapport —London
- £36,603 a year
- Full-time
- Communication skills
- Employee assistance programme
Constant Climate Executive UKIE
IAG Cargo —Hounslow
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Employee discount
- Gym membership
Guest Relations & Guest Experience Manager
At Sloane —London
- £9,000 - £10,000 a year
- Weekend availability
- Hotel
- Annual leave
Group Events Manager
Thesleff Group —London
- Up to £52,000 a year
- Full-time
- Hospitality
- Organisational skills
- Budgeting
- Employee discount
- Sick pay
Quick apply
11d
Active Travel Consultant
Walkers' Britain & Europe —Wandsworth
- £31,000 - £36,000 a year
- Full-time
- Hybrid work
- Hospitality
- Hotel experience
- Annual leave
- Work from home
Quick apply
4d
Marketing Assistant
TGP International —London
- Full-time
- Hybrid work
- Social media management
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Luxury Travel Consultant
AC Group —London
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Negotiation
- Work from home
- Referral programme
Quick apply
5d
Reservations Training and Quality Assurance Manager
Maybourne —South West London
- Full-time
- Continuous improvement
- Mentoring
- Training & development
- Annual leave
- Referral programme
Quick apply
4d
Guest Service Agent
Living Rooms —London
- £28,000 a year
- Full-time
- English
- Organisational skills
- Front desk
- Annual leave
- Employee discount
Quick apply
12d
Assistant Reservations Manager
Nammos Mayfair —London
- Weekend availability
- Hotel
- Training & development
- Guest services
- Annual leave
- Employee discount
Quick apply
Events & Field Marketing Manager
TOGGL —London
- £70,000 a year
- Full-time
- Travel
- In-person
- AI
- Annual leave
Travel Lifestyle Manager - Arabic Speaking | Overnight
Ten Group —London
- Full-time
- Hybrid work
- Customer service
- English
- Communication skills
- Annual leave
- Work from home
Quick apply
Hospitality/Event Coordinator - Live Events!
Convene Hospitality Group —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply

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Reception Manager

Police Federation of England and Wales -
Leatherhead

Quick apply

Job details

Permanent
9 days ago

Benefits

Free parking
On-site gym
Company pension
Employee assistance programme
Private medical insurance
Employee discount
On-site parking

Qualifications

Guest check-in and check-out
Front of house supervision
Hotel and accommodations experience
Operations management
Stakeholder collaboration
Stakeholder liaison
Process improvement
English
Team management
Partnership building
Front desk
Customer interaction
Training & development
Guest services telephone call handling
Leadership
Communication skills
Hotel front office operations
Hospitality management
Rota coordination

Full job description

Description

Responsible for Federation House hotel reception, and will ensure the effective operational running of reservations, guest experience and conference centre. Manage and lead a team of 11 within the department, ensuring that all customer requirements are dealt with effectively by the team and that a co-ordinated approach is maintained. This person will be an integral part of the Federation House team and will be instrumental in ensuring we provide our customers with a great experience and maximise revenue opportunities.

Key Responsibilities

Operations: Ensure the smooth and efficient running of the hotel and conference centre reception area, maintaining high standards of service at all times. Review and streamline practices and identify opportunities for improvements and efficiencies.
Team Leadership: Line manage a team of 11, including Night Porters, Supervisors, Conference Coordinator, and Reception staff. Provide clear communication, guidance, and support to achieve service level agreements (SLAs).
Drive brand visibility and revenue growth: Proactively promote hotel and conference services through upselling, cross-selling, and building strategic partnerships; leveraging guest feedback and market trends to enhance offerings and strengthen the Federation House brand.
Recruitment & Development: Oversee hiring, onboarding, training, and ongoing development of reception staff to maintain a skilled and motivated team.
Staff Scheduling: Manage weekly rotas and overtime to ensure adequate staffing levels while adhering to budgetary constraints.
Collaboration: Work closely with key stakeholders and section managers and attend weekly operational meetings to align priorities and objectives.
Customer Service: Oversee all customer facing and guest interactions—both in person and via phone/email—ensuring inquiries are handled promptly, professionally, and courteously.
Reservations & Check-In/Out: Guarantee efficient administration of reservations and smooth guest check-in/out processes, ensuring accurate billing and timely payment.
Revenue Management: Maximise room occupancy and revenue through effective yield management, maintaining optimal average room rates and REVPAR.
Conference Centre: provide support and oversight to ensure that bookings of the conference centre run smoothly, and support the Events Coordinator with promoting and managing bookings, and ensuring customers’ expectations are met.

Skills, Knowledge and Expertise

Previous experience as Front of House Manager or Reception Manager within a hotel / conference centre.
People management experience, ideally within the hospitality sector.
Effective interpersonal and communication skills, with the ability to communicate at all levels.
Be approachable, calm under pressure, and able to maintain a professional and positive manner.
Have a hands-on approach, is well organised, and able to take direction and utilise their own initiative.
Proficient written and spoken English communication skills.
Flexibility to support on shifts as and when required.

Benefits

We offer multiple benefits to our HQ employees including: competitive salary, enhanced pension contribution, private medical insurance, death in service benefit, enhanced leave, employee assistance program, onsite free lunches and refreshments, free onsite gym, free onsite parking, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more….

About Police Federation of England and Wales

The Police Federation of England and Wales is the staff association representing 150,000 police officers and special constables up to and including the rank of chief inspector. We have a statutory obligation to ensure the views of our members are accurately relayed to government, opinion formers and key stakeholders. To ensure this we measure the work we do and what we seek to achieve against our organisational aims and objectives.

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reservations manager jobs in epsom

Reception Manager

Project Manager, International Partnerships

Reservations Supervisor

Head Host / Reservations & Guest Experience Lead

Resident Manager (Leatherhead)