1st line support Work, Jobs in Erdington, Wmd (with Salaries)

1st Line Service Desk Operative
Sigma Connected Group —Birmingham
- Full-time
- Remote
- English
- Microsoft Office
- IT
- Employee assistance programme
1d
1st Line Service Desk Analyst
SDI —Birmingham
- £16.75 - £17.25 an hour
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
1st Line IT Support / Admin
Carter Thermal Industries —Stechford
- £17,000 - £26,000 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Life insurance
Quick apply
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global —Warwick
- £25,000 - £30,000 a year
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Quick apply
2d
Future Focus Mental Health Recovery Worker
Burton and District Mind —Tamworth
- £13.65 an hour
- Part-time
- Microsoft Office
- Patient care
- In-person
- Annual leave
- Work from home
Quick apply
2d
1st Line ICT Desktop Technician
Hereford and Worcester Fire and Rescue Service —Hindlip
- £26,403 - £28,142 a year
- Full-time
- Windows
- IT
- Time management
- Free parking
- Annual leave
11d
Customer Services Advisor Level 1
Coventry City Council —Coventry
- £25,185 - £26,403 a year
- Part-time
- English
- IT
- Communication skills
2d
Manager - 1st Line of Defence Risk Support
Homes England —Birmingham
- £39,933 - £46,573 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- Annual leave
- Employee assistance programme
11d
Product Operative Support
Corpay —Meriden
- Full-time
- In-person
- Communication skills
IT Support Technician
Crown Couriers —Tamworth
- £30,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
- Store discount
Quick apply
5d
Hourly Paid Lecturer in Academic Study Skills/English Language Support
University of Wales Trinity Saint David —Birmingham
- £43.75 an hour
- Part-time
- English
- University
- Organisational skills
Apprentice ICT Support Officer
Staffordshire County Council —Stafford
- £16,352 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Microsoft Office
11d
Property Membership Line Advisor
Warwick Nub News —Warwick
- £26,775 a year
- Monday to Friday
- Sales
- Customer service
- Microsoft Office
- Work from home
9d
HR Coordinator
The King's Trust —Birmingham
- £24,479 - £25,990 a year
- Full-time
- Hybrid work
- Customer service
- Human resources
- Annual leave
- Employee discount
10d
SHS Family Support Practitioner (School Based)
School-Home Support —Birmingham
- £22,274 - £24,796 a year
- Full-time
- Communication skills
- School
- Employee assistance programme
Quick apply
Early Years Educator Apprentice
Oasis Community Learning —Birmingham
- £8.58 an hour
- Full-time
- Remote
- Childcare
- English
- Working with children
Helpdesk Engineer
Serveline Ltd —Stourbridge
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
Credit Risk Policy Manager
HSBC Global Services Limited —Birmingham
- Full-time
- Communication skills
- Banking
- Time management
1d
Actuarial Analyst - Analytics
Beazley Management Limited —Birmingham
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave

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1st Line Service Desk Operative

Sigma Connected Group -
Birmingham

Apply Now

Job details

Full-time
1 day ago

Benefits

Company pension
Discounted gym membership
Employee assistance programme

Qualifications

English
Microsoft Office
ITIL
IT
Communication skills

Full job description

What being part of the Sigma Family means for you:

1st Line Service Desk Operative - UK

As a 1st Line Service Desk Operative that is a key position within Sigma IT. You are part of, diverse team of engineers who provide a high-performance break/fix, desktop support, and IT administrative function to the Sigma user community across both UK and South African territories. You resolve allocated tickets in accordance with defined procedures and adhere to strict performance criteria. You will report to the IT Service Desk Team Lead.

Sigma Family?

At Sigma, we stand out and have now been acknowledged 3 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

️ 22 days holiday inclusive of bank holidays, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvellous prizes.

‍ ️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

£250 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Discounted Pure Gym membership.

Working from the comfort of your own home.

An Employee Pension Scheme.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity...:

What Your Day-to-Day Will Look Like

You will process IT incidents and requests (tickets), ensuring they are prioritized in line with business agreements and managed in a courteous and timely manner. You will ensure that all tickets or requests assigned to you are updated, maintained, and resolved within the Service Desk helpdesk system. You will communicate clearly and confidently across all levels of the business regarding the progress and resolution of incidents and requests. You will ensure that response and resolution times are met while adhering to SLAs. You will work with IT colleagues across the entire department to collaborate on resolving incidents and requests. You will follow ITIL principles while supporting your colleagues and users.

You will ensure compliance with all corporate security and governance processes when handling tickets and service requests. You will ensure that processes are carried out in accordance with agreed standards and procedures. You will take on feedback from Service Desk Management regarding your performance and continuously strive to meet and exceed expectations and targets set for your personal and professional development. You will identify incidents that may qualify as Major Incidents (MI) and escalate them to the appropriate management.

What amazing People will bring to the role:

What Amazing people will bring to the role

You will develop and maintain strong working relationships with the Service Desk team and communicate effectively across all levels of the business. You will possess strong technical expertise and provide consistent support to the Service Desk in the delivery of services. You will be exposed to and manage an ever-expanding technical portfolio through the course of your responsibilities. You will actively contribute to and promote the development of content within the IT knowledge base to enhance service delivery.

Requirements:

You have worked within the IT sector with technology for a minimum of 6 months.
You have proficiency in all Microsoft Office tools.
You have the ability to manage tasks that are assigned.
You have a good command of the English language, both written and verbal.
You have strong communication skills.
You have strong skills in problem investigation and resolution.
You have a committed, enthusiastic, and resilient approach to work.
You have high levels of organization and excellent attention to detail.
You have the ability to work as part of a team and collaborate effectively with colleagues.
You have an understanding of the ITIL framework and best practices.
You have the ability to contribute to the development of FAQs and other training materials to enhance proactive support for the Sigma user community.
You have adaptability for flexible working.

Simple and Straight Forward Recruitment.

We don’t see the value in making candidates jump through hoops. Once we receive your application via ICIMS, if you meet all relevant criteria as stipulated on the advert, we’ll proceed with further shortlisting & start your application process.

If you like the sound of being part of the Sigma Family, then don’t wait and get applying!

Apply Now

Refine Your Search

1st line support jobs in erdington, wmd

1st Line Service Desk Operative

1st Line Service Desk Analyst

1st Line IT Support / Admin

1st Line NOC Engineer

1st / 2nd Line IT Support Analyst

Future Focus Mental Health Recovery Worker

1st Line ICT Desktop Technician

Customer Services Advisor Level 1

Manager - 1st Line of Defence Risk Support

Product Operative Support

IT Support Technician

Hourly Paid Lecturer in Academic Study Skills/English Language Support

Apprentice ICT Support Officer

Property Membership Line Advisor

HR Coordinator

SHS Family Support Practitioner (School Based)

Early Years Educator Apprentice

Helpdesk Engineer

Credit Risk Policy Manager

Actuarial Analyst - Analytics

I want to receive the latest job alerts for 1st line support in erdington, wmd

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