Care concierge Work, Jobs in Erdington, Wmd (with Salaries)

Senior Hotel Guest Services Manager
NAM Rentals and Integrated Services —Birmingham
- £5,000 - £5,500 a month
- Full-time
- Hospitality
- Hotel
- Supervising experience
Quick apply
Customer Service Representative - Customer Care
Homeserve —Walsall
- £28,000 a year
- Weekend availability
- Customer service
- Plumbing
- Free parking
- Employee assistance programme
Quick apply
9h
Mobile Support Host
Mitie —Birmingham
- £13.70 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Computer literacy
Business Support Administration Manager
Berkley Care Group —Warwick
- £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Patient Dental Concierge
House of Dental Birmingham —Birmingham
- £12.21 - £14.50 an hour
- Full-time
- Customer service
- GP surgery experience
- Front desk
- Employee discount
Quick apply
6d
Workplace Experience Manager
CBRE —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Service Optimisation Manager
Voyage Care —Lichfield
- Analysis skills
- Travel
- Communication skills
- Annual leave
Credit Controller (Client Finance - Birmingham)
BNP Paribas —Birmingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Facilities Administrator
Dennis Eagle —Warwick
- £27,000 - £30,000 a year
- Full-time
- Maintenance
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
9d
ServiceNow Production Support Manager
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- IT
- Communication skills
- Employee discount
Parts Person
Dennis Eagle —Aldridge
- Up to £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
12d
Quality Control Technician
Dennis Eagle —Leamington Spa
- Up to £36,085 a year
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Quality Support Engineer
Royal Terberg Group —Warwick
- Up to £39,000 a year
- Full-time
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
6d
De Snag Painter
Dennis Eagle —Stratford-upon-Avon
- Up to £18.43 an hour
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
9h
Associate Director, Commercial Property Manager
BNP Paribas —Birmingham
- Full-time
- Accounting
- Leadership
- Annual leave
- Employee discount
Senior Credit Controller (Client Finance - Birmingham)
BNP Paribas —Birmingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Apprentice Quality Engineer
Dennis Eagle —Warwick
- £8 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Employee assistance programme
- Employee discount
Quick apply
Building Surveyor
BNP Paribas —Birmingham
- Full-time
- AutoCAD
- IT
- Communication skills
- Annual leave
- Employee discount
Quality Support Engineer
Dennis Eagle —Coventry
- Up to £39,000 a year
- Full-time
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
6d
PDI Inspector
Dennis Eagle —Warwick
- £15.91 - £18.26 an hour
- Overtime
- Assembly
- Mechanical knowledge
- Employee assistance programme
- Employee discount
Quick apply

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Senior Hotel Guest Services Manager

NAM Rentals and Integrated Services
Birmingham

Quick apply

Job details

Permanent | Full-time
£5,000 - £5,500 a month

Qualifications

Hospitality
Supervising experience
Guest services
Leadership
Communication skills
Hotel experience

Full job description

About the Role

London is known for delivering world class hospitality experiences, and at NAM Rentals and Integrated Services, we bring that same standard to premium guest operations. We manage high performing hospitality environments where service excellence, operational efficiency, and memorable guest experiences are at the center of everything we do.

We are looking for a Senior Hotel Guest Services Manager who can lead front office operations while elevating the overall guest journey across multiple hospitality touchpoints. You will oversee guest relations strategy, mentor service teams, and ensure every guest interaction reflects professionalism, warmth, and attention to detail.

This is more than a front desk leadership role. You will help shape service standards, improve operational workflows, and collaborate with senior leadership to create exceptional hospitality experiences for both guests and corporate partners.

Why Work With UsThe Environment

Our London office operates within one of the city's most connected business districts. We believe hospitality professionals perform best in an environment built around collaboration, accountability, and service excellence.

Leadership Visibility

Your ideas and operational insights will be heard. You will work closely with executive leadership and contribute directly to service improvement initiatives and guest satisfaction strategies.

Career Development

We invest in leadership growth through hospitality workshops, management training programs, and industry conferences that keep our teams ahead of evolving guest expectations.

Modern Operations

We use advanced hotel management systems, guest feedback platforms, and digital service tools to streamline operations and improve the customer experience.

Key ResponsibilitiesGuest Experience Leadership

Lead all guest service operations to ensure a seamless and professional experience from arrival through departure. Handle VIP guest interactions and resolve escalated service concerns efficiently.

Team Management

Supervise, mentor, and support guest services teams across front office and hospitality operations. Conduct coaching sessions, performance reviews, and service quality assessments.

Operational Oversight

Monitor daily operational performance, staffing schedules, service standards, and departmental coordination to ensure consistent guest satisfaction.

Service Improvement

Analyze guest feedback, operational reports, and performance metrics to identify opportunities for improving service delivery and operational efficiency.

Stakeholder Coordination

Collaborate with housekeeping, concierge, reservations, facilities, and senior management teams to maintain high hospitality standards across all departments.

What We Are Looking ForExperience

Minimum 6 years of experience in hospitality or hotel operations, with at least 2 years in a senior supervisory or management position within guest services or front office operations.

Leadership Skills

Strong ability to lead diverse hospitality teams in fast paced service environments while maintaining professionalism and operational control.

Communication

Excellent verbal and written communication skills with the ability to confidently manage guest concerns, team coordination, and executive reporting.

Technology

Experience using hotel property management systems, guest engagement software, scheduling platforms, and operational reporting tools.

Mindset

You are service driven, highly organized, and capable of balancing operational efficiency with exceptional guest care. You understand how to create memorable hospitality experiences while achieving business objectives.

Benefits

Pay: £5,000.00-£5,500.00 per month

Work Location: In person

Quick apply

Refine Your Search

care concierge jobs in erdington, wmd

Senior Hotel Guest Services Manager

Customer Service Representative - Customer Care

Mobile Support Host

Business Support Administration Manager

Patient Dental Concierge

Workplace Experience Manager

Service Optimisation Manager

Credit Controller (Client Finance - Birmingham)

Facilities Administrator

ServiceNow Production Support Manager

Parts Person

Quality Control Technician

Quality Support Engineer

De Snag Painter

Associate Director, Commercial Property Manager

Senior Credit Controller (Client Finance - Birmingham)

Apprentice Quality Engineer

Building Surveyor

Quality Support Engineer

PDI Inspector

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