Director of customer success Work, Jobs in Erdington, Wmd (with Salaries)

Housing Manager
Pinnacle Group —Birmingham
- £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Sales Director
Omegro —Coleshill
- From £80,000 a year
- Full-time
- Remote
- Sales
- Travel
- Organisational skills
5d
Key Account Manager
Volvo Group —Warwick
- Up to £65,000 a year
- Remote
- Travel
- Negotiation
- Employee assistance programme
- Employee discount
6d
Programme Director
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Leadership
- Communication skills
Finance Manager
Norton Industrial Doors Ltd —Birmingham
- £50,000 - £60,000 a year
- Overtime
- Microsoft Excel
- English
- Accounting
- Free parking
- Sick pay
Quick apply
Case progression and Client service executive
Atwal Wealth Management —Solihull
- £24,420 - £300,000 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
13d
Director, Operations
Thermo Fisher Scientific —Birmingham
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Director of Product
drivvn —Birmingham
- Full-time
- Hybrid work
- Software development
Mobile Operations Support Manager
First Fence —Swadlincote
- £50,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
6d
Operations Director
Keystone Group —Swadlincote
- Full-time
- Continuous improvement
- Employee assistance programme
- Employee discount
9d
Customer Support Manager
Momentus Technologies —Birmingham
- Remote
- Hospitality
- Management
- SQL
Quick apply
Business Development Manager (BDM) - Lichfield - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Lichfield
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Partner Director, EMEA
QAD —Birmingham
- Full-time
- Remote
- Sales
- Salesforce
- English
Branch Manager
Concentric Sales & Lettings —Wolverhampton
- £55,000 - £75,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
3d
Project Manager
Reapit UK —Solihull
- Hybrid work
- Project management
- Communication skills
- Annual leave
Quick apply
Customer Development Director
Cox Automotive —Stafford
- Full-time
- Hybrid work
- Analysis skills
- Leadership
5d
Event Co-ordinator/Manager
SweatPretty —Birmingham
- £15 an hour
- Part-time
- Sales
- Customer service
- Organisational skills
Quick apply
Partner Director, EMEA
Redzone —Birmingham
- Full-time
- Remote
- Sales
- Salesforce
- English
Quick apply
Commercial Business Development Manager
React Specialist Cleaning Ltd —Birmingham
- From £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Contracts
- Free parking
- Annual leave
Quick apply
6d
Operation Manager
MyLahore Birmingham —Birmingham
- £30,160 - £40,560 a year
- Full-time
- Customer service
- Leadership
- Restaurant
- Employee discount
Quick apply

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Housing Manager

Pinnacle Group -
Birmingham

Quick apply

Job details

Full-time
£45,000 a year
11 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Driving Licence
Customer service
Continuous improvement
Organisational skills
Leadership
Communication skills

Full job description

Job Introduction

Pinnacle Group are looking for an experienced Housing Team Manager to lead and support the property management team to deliver consistent, high-quality service across all properties from Gloucester to Birmingham. In this role, you will lead the regional property management team to provide expert and holistic management to all residents homes and commuities.

Place by Pinnacle is the home of our Market Rent operations, delivering nationwide, institutional-grade property management and lettings across single and multi-family homes.We combine specialist expertise with the scale and support of the wider Pinnacle Group to offer efficient, insight-driven services with a strong focus on return on investment for institutional investors.

The ideal candidate will bring strong housing expertise, proven team‑leadership experience, and a passion for delivering customer‑focused services. They will be confident managing multi‑site operations, analysing KPIs, supporting and developing property managers and maintaining high compliance standards. Excellent organisational, communication, and stakeholder‑engagement skills are essential, along with the ability to balance competing priorities while driving continuous improvement across the portfolio. A CIH/ARLA qualification (or willingness to obtain one), combined with a commitment to operational consistency, resident engagement and effective budget oversight, will be key attributes for success in this role.

This is a full-time, hybrid working role with the working hours of 9AM-5.30PM, Monday-Friday.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

Lead and support the property management team to deliver consistent, high-quality service across all properties.
Oversee all aspects of the tenancy lifecycle, including viewings support, move‑ins, tenancy renewals, tenancy changes, and move‑outs.
Conduct staff 1‑1s, run internal operational meetings, and support engagement with external stakeholders.
Manage the completion and accuracy of monthly KPI reporting, ensuring timely submission aligned with contract requirements.
Support the Account Director with client reporting, including KPI documentation, analysis, and performance updates.
Promote and embed “the Pinnacle Way,” driving a culture of excellent customer service and community‑focused delivery.
Guide property managers on budget management, issuing demands, and reporting on expenditure in line with client and resident expectations.
Work closely with Technical Services to maintain full legislative and health & safety compliance across all sites.
Collaborate with Lettings, Mobilisation, and Projects teams to ensure seamless tenant journeys, onboarding of new sites, rent reviews, and satisfaction surveys.
Oversee monthly invoicing, digital service platform adoption, and local resident‑engagement initiatives to enhance operational efficiency and satisfaction levels.

Key requirements:

Strong knowledge of housing legislation, compliance requirements and sector best practice
Proven leadership ability with experience motivating, coaching and developing property managers
Skilled in producing, reviewing, and analysing monthly KPI data to identify trends and drive improvements
Experienced in budget management, reviewing expenditure, issuing service charge demands, and ensuring operational consistency across multi‑site portfolios
Excellent communication and organisational skills, with a commitment to exceptional customer service and a willingness to obtain CIH/ARLA (if not already held)
Full UK driving license

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans
Company Bonus

Quick apply

Refine Your Search

director of customer success jobs in erdington, wmd

Housing Manager

Sales Director

Key Account Manager

Programme Director

Finance Manager

Case progression and Client service executive

Director, Operations

Director of Product

Mobile Operations Support Manager

Operations Director

Customer Support Manager

Business Development Manager (BDM) - Lichfield - Circa 41k -Package 53k OTE Uncapped

Partner Director, EMEA

Branch Manager

Project Manager

Customer Development Director

Event Co-ordinator/Manager

Partner Director, EMEA

Commercial Business Development Manager

Operation Manager

I want to receive the latest job alerts for director of customer success in erdington, wmd

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