Operations analyst Work, Jobs in Erdington, Wmd (with Salaries)

Marcus by Goldman Sachs, Operations MI Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Customer service
- Data analysis skills
- Employee assistance programme
CDD Operations Analyst Onboarding
Worldpay (UK) Limited —Birmingham
- Analysis skills
- Bachelor's degree
- Banking
Quick apply
1d
Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Employee assistance programme
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Quick apply
Investment Operations Analyst
LGPS Central —Monmore Green
- Full-time
- Hybrid work
- Management
- Accounting
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Delegated Operations Analyst
Beazley Management Limited —Birmingham
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Supply Chain Analyst
ZEISS Group —Birmingham
- Full-time
- Data analysis skills
- Analysis skills
Project Finance Analyst
Felyx Capital Limited —Sutton Coldfield
- £26,000 - £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Compliance and Marketing Analyst - Birmingham
Delta Capita —Birmingham
- Full-time
- Hybrid work
- English
- Financial services
Quick apply
Supply Chain Analyst
SNG Barratt Group —Bridgnorth
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
Quick apply
Cyber Security Ops Analyst
OneAdvanced —Birmingham
- Weekend availability
- Hybrid work
- Analysis skills
- Continuous improvement
- IT
- Employee assistance programme
- Bereavement leave
Supply Chain Vendor Forecast Analyst
Aldi —Atherstone
- £48,225 - £52,930 a year
- Monday to Friday
- Hybrid work
- Data analysis skills
- SQL
- Python
- Annual leave
- Sick pay
1d
Supply Chain Analyst
Safran —Wolverhampton
- Full-time
- Microsoft Excel
- ERP systems
- Continuous improvement
Engineering Compliance Analyst
NAB-Jones Lang LaSalle Services —Birmingham
- Full-time
- Maintenance
- Analysis skills
- Organisational skills
Quick apply
Senior Analyst - DC Consulting
WTW —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Engineering Compliance Analyst
JLL —Birmingham
- Maintenance
- Analysis skills
- Organisational skills
Senior Information Security Analyst - Product Assurance
Sainsbury's —Coventry
- Azure
- Oracle
- Master's degree
- Employee assistance programme
- Employee discount
3d

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CDD Operations Analyst Onboarding
Worldpay (UK) Limited —Birmingham
Conduct thorough due diligence reviews for new enterprise customers, including detailed assessments of complex corporate ownership structures, Ultimate…
Quick apply
1d
CDD Operations Manager - Onboarding
Worldpay (UK) Limited —Birmingham
Ensure all activities, findings, decisions, and remediation evidence are recorded accurately and maintained in line with audit and regulatory standards.
Quick apply
13d

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operations analyst jobs near erdington, wmd

Marcus by Goldman Sachs, Operations MI Analyst, Birmingham

Goldman Sachs -
Birmingham

Apply Now

Job details

Full-time

Benefits

Employee assistance programme

Qualifications

Power BI
Microsoft Excel
Customer service
Data analysis skills
Tableau
SQL
Analysis skills
Data entry
Cisco ASA
Communication skills
Time management

Full job description

OUR IMPACT
Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

Marcus by Goldman Sachs
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.

YOUR IMPACT

We’re looking for an Operations MI (Management Information) Analyst who will be responsible for delivering high-quality data analysis and reporting to support the effective management of our operations function included our call centre operations. This role plays a crucial part in driving performance improvements, identifying trends, and providing actionable insights to management teams. The ideal candidate will possess strong analytical skills, a keen attention to detail, and the ability to communicate complex information clearly to stakeholders.

If you work in an operational environment producing high-quality data reports and have strong collaboration, MI analyst and Data Entry skills, we want to hear from you.

What you’ll do:

Collect, analyse, and interpret operational data from multiple areas, including servicing teams, payments operations, complaints, financial crime, back‑office processing, and call centre/performance data.
Produce accurate, timely MI reports and dashboards that support operational, regulatory, and strategic decision‑making across the call centre.
Develop, enhance, and maintain reporting tools (e.g., Power BI dashboards, automated Excel/SQL reporting) ensuring data integrity and alignment with business priorities.
Monitor key operational KPIs such as productivity, volumes, quality metrics, SLA performance, turnaround times, customer outcomes, and error rates — including call centre KPIs such as call volumes, AHT, ASA, service levels, and agent productivity.
Provide reporting packs and ad‑hoc deep‑dives, highlighting trends, risks, variances, and opportunities for performance improvement.
Support operational forecasting, capacity planning, and scenario modelling using historical and real‑time data.
Partner closely with operational leaders, transformation teams, risk & compliance, and technology to improve data flows, reporting processes, and insight generation.
Contribute to regulatory, audit, risk and governance reporting, ensuring alignment with FCA expectations and internal operational risk frameworks.
Present insights clearly to technical and non‑technical stakeholders at all levels.
Ensure all MI processes and outputs adhere to governance, data quality, security, and confidentiality standards.

REQUIREMENTS

Proven experience in a similar MI analyst, data analyst, or reporting role within a retail banking, financial services operational or call centre customer service environment.
Strong proficiency in data analysis tools and software, such as Microsoft Excel, SQL, Power BI, Tableau or equivalent reporting platforms.
Demonstrable ability to manipulate, interpret, and present large data sets accurately and efficiently.
Excellent attention to detail, organisational, and time-management skills.
Effective communication skills, with the ability to convey complex data insights to non-technical stakeholders.
Solid understanding of call centre KPIs, operations, and performance metrics.
Experience with forecasting , capacity planning or workforce management and resource planning tools is advantageous.
Ability to work independently and as part of a collaborative team.
High level of integrity and commitment to maintaining data confidentiality.
Analytical mindset with a proactive approach to problem-solving.

Basic Qualifications

Proficient in Microsoft Excel, SQL, Power BI, or equivalent reporting platforms.
Familiarity with contact center metrics such as AHT, ASA and shrinkage

Preferred Qualifications

Familiarity with regulatory compliance requirements (e.g., GDPR) within a call centre context.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. : https://www.goldmansachs.com/careers/footer/disability-statement.html

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

We Offer Best-In-Class Benefits

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

Holiday & Vacation Policies

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.

Opportunity Overview

CORPORATE TITLEAnalyst

OFFICE LOCATION(S)Birmingham

JOB FUNCTIONData Analytics & Reporting

DIVISIONAsset & Wealth Management

Apply Now

Refine Your Search

operations analyst jobs in erdington, wmd

Marcus by Goldman Sachs, Operations MI Analyst, Birmingham

CDD Operations Analyst Onboarding

Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham

Technology Analyst - Operations (UK Remote)

Investment Operations Analyst

Delegated Operations Analyst

Supply Chain Analyst

Project Finance Analyst

Compliance and Marketing Analyst - Birmingham

Supply Chain Analyst

Cyber Security Ops Analyst

Supply Chain Vendor Forecast Analyst

Supply Chain Analyst

Engineering Compliance Analyst

Senior Analyst - DC Consulting

Engineering Compliance Analyst

Senior Information Security Analyst - Product Assurance

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