About Us
Players Party Rooms is a busy city-centre entertainment venue specialising in parties and private events. We host multiple time-critical bookings per day, delivering high-energy experiences in a fast-paced environment. Our success relies on strong organisation, calm leadership, and excellent customer care.
Job Overview
We are seeking an experienced and confident Venue and Bar Supervisor to oversee day-to-day operations and lead the team during shifts. This is a hands-on role, ideal for someone who thrives under pressure, enjoys working with people, and takes pride in running smooth, well-organised events.
You will be the senior point of contact on shift, ensuring staff are supported, parties run to schedule, standards are upheld, and customers leave with a positive experience.
We are looking for the right person to join us in September, with the recruitment process taking place in August.
Key Responsibilities
Operations & Events
- Oversee daily venue operations, including opening and closing procedures.
- Lead the delivery of parties and events, ensuring timings, room setups, and transitions run smoothly.
- Manage multiple bookings in a fast-paced environment while maintaining control and attention to detail.
- Work closely with the General Manager to prepare for upcoming bookings, peak periods, and seasonal demand.
Team Leadership
- Supervise, support, and motivate staff during shifts.
- Lead by example, maintaining professionalism, energy, and clear communication.
- Ensure new staff are inducted and trained effectively.
- Provide on-the-spot guidance and problem-solving when issues arise.
Customer Experience
- Deliver consistently high standards of customer service.
- Act as the main point of contact for parents and group organisers during events.
- Handle customer queries or complaints calmly and professionally.
Health, Safety & Standards
- Ensure compliance with health & safety and environmental health regulations.
- Maintain high standards of cleanliness, hygiene, and organisation across all areas.
- Promote a safe and secure environment for staff, guests, and children at all times.
Cash, Stock & Admin
- Oversee cash handling, till reconciliation, and accurate sales recording.
- Manage stock levels, inventory checks, and ordering in line with company procedures.
- Use POS systems and basic computer software confidently.
Sales & Upselling
- Support revenue growth by promoting party packages, upgrades, and merchandise where appropriate.
- Encourage staff to upsell as part of a positive customer experience.
What We’re Looking For
- Previous experience in a supervisory or management role within hospitality, leisure, or events.
- Strong leadership skills with the ability to stay calm under pressure.
- Excellent communication skills and a confident, approachable manner.
- Highly organised, reliable, and able to manage multiple priorities at once.
- A practical, solution-focused mindset with a strong work ethic.
- Comfortable working weekends and peak event times.
What We Offer
- Competitive salary with a 4% salary increase opportunity each year.
- Opportunities for growth and increased responsibility.
- Lively, people-focused work environment.
- 28 paid holidays.
- Staff benefits
This is an evening/night time job and you must be available during Fridays and Saturdays. One weekend off will be scheduled each month.
Start date: September 2026. Interviews will be held in July and August — shortlisted candidates will be contacted with details.
Job Type: Full-time
Pay: £26,500.00 per year
Benefits:
- Company events
- Employee discount
Experience:
- Management: 2 years (preferred)
Work Location: In person
