Service delivery officer Work, Jobs in Erdington, Wmd (with Salaries)

Training Delivery Officer
Advisory, Conciliation and Arbitration Service —Birmingham
- £36,547 - £39,566 a year
- Full-time
- Microsoft Powerpoint
- Business development
- Presentation skills
Registration Officer
Dudley Metropolitan Borough Council —Dudley
- £28,598 - £31,022 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
- Annual leave
6d
Operational Support Grade - HMP Swinfen Hall (Prison Support Role)
Ministry of Justice —Lichfield
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
5d
Go Abroad Officer
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
7d
Equality, Diversity and Inclusion (EDI) Officer
West Midlands Combined Authority —Birmingham
- £44,182 - £49,061 a year
- Part-time
- Analysis skills
- AI
- Communication skills
- Annual leave
- Employee discount
13d
Community Housing Officer
Walsall Housing Group —Walsall
- £36,793 - £39,539 a year
- Full-time
- IT
- Annual leave
8d
Intelligence Analyst
HM Revenue and Customs —Birmingham
- £42,631 - £46,077 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
1d
Enrolment Officer
Birmingham City University —Birmingham
- £35,331 - £39,002 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
1d
Customer Services Team Adviser
Advisory, Conciliation and Arbitration Service —Birmingham
- £30,120 - £30,995 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
11h
Security Officer (12 months Fixed term) - Birmingham
Sodexo —Birmingham
Quick apply
Security Supervisor
Mitie —Birmingham
- £13.95 an hour
- Full-time
- Management
- English
- IT
- Annual leave
Community Safety Officer - Campus Services - 99701 - Grade 4
University of Birmingham —Birmingham
- £27,546 - £32,595 a year
- Full-time
- University
- IT
- Communication skills
- Annual leave
- Sick pay
Social Value Officer
Equans —Birmingham
- Full-time
- Travel
- Annual leave
- Employee assistance programme
ISMS Manager
Gateley —Birmingham
- Microsoft Office
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
Senior Fleet Manager
West Midlands Combined Authority —Birmingham
- £56,127 - £62,906 a year
- Part-time
- Project management
- Contracts
- AI
- Annual leave
- Employee discount
3d
Resourcing Officer
Department for Science, Innovation & Technology —Birmingham
- £36,735 - £39,670 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
7d
Data Analyst
Driver and Vehicle Standards Agency —Birmingham
- £35,663 a year
- Part-time
- Hybrid work
- SQL
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
9d
Policy Officer
West Midlands Combined Authority —Birmingham
- £37,143 - £41,951 a year
- Part-time
- Analysis skills
- No degree
- Organisational skills
- Annual leave
- Employee discount
1d
Housing Officer
Trident Group —Birmingham
- £31,418.09 - £37,384.00 a year
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
16h
Membership Engagement Officer
National Association of Funeral Directors —Solihull
- £21,000 a year
- Part-time
- Customer service
- Administrative experience
- Travel
- Free parking
Quick apply
8d

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service delivery officer jobs near erdington, wmd

Training Delivery Officer

Advisory, Conciliation and Arbitration Service -
Birmingham

Apply Now

Job details

Permanent | Full-time
£36,547 - £39,566 a year

Benefits

Cycle to work scheme
Company pension

Qualifications

Microsoft Powerpoint
Driving Licence
Law
Business development
Presentation skills
Human resources
IT
Teaching

Full job description

Details

Reference number

467712

Salary

£36,547 - £39,566

The Civil Service Pay Remit and Acas Pay Policy will apply.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Higher Executive Officer

Grade 9

Contract type

Permanent

Business area

ACAS - Advice and Business Solutions

Type of role

Education and Training
Project Delivery
Other

Working pattern

Flexible working, Full-time, Job share, Part-time, Compressed hours

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Birmingham with an element of working from home. Please be aware that this role can only be worked in Great Britain and not overseas. Informal hybrid arrangements are available and the balance between home and workplace working is to be agreed with the line manager to achieve the right balance between collaboration, in-person engagement and flexibility.

Please note that for this role, there will be an expectation to travel within the region. The post holder will be required to hold a UK driving licence; exceptions to this requirement will be considered where Reasonable Adjustments are required.

About the job

Job summary

In this role, you will be part of a Training Delivery Team, with a focus on delivering high quality training events (both online and in-person) at workplace locations and on our open-access courses - covering employment law, good practice, and good line management skills.

It also involves business development work, following up on leads and dealing with online, Acas Helpline, and Customer Service Team referrals to generate interest in our products and services. There is strong emphasis on building customer relations.

The Training Delivery Team members are supportive and share knowledge, skills, and advice amongst each other which is a significant team strength.

You will collaborate in designing and adapting training materials for raising the standards of line manager skills in workplaces and meeting the needs of employers, employees, and their representatives.

Job description

The post holder will:

Be accountable for delivering Acas open access courses, workplace training, chargeable and non-chargeable talks, and Acas Webinars

- either digitally (using platforms such as Zoom and Teams) or at various locations in the region.
Undertake business development activities, including identification and follow up of opportunities to raise Acas' profile and increase its reach and impact.
Self-manage effectively, including time, work priorities and administrative tasks - contributing to the overall strategy and planning of the Training Delivery Team.
Support and collaborate with the Product Development Team in creating training content material.
Ensure that all contractual paperwork is completed for all chargeable work activities.
Manage systems records accountable for ensuring all relevant systems are updated with accurate data in a timely manner.
Support the wider Training Delivery Team by ensuring delegate feedback is captured appropriately.
Contribute to Acas operational and financial objectives by delivering appropriate training activities.

Who we are

Acas exists to make working life better for everyone in Britain. We are the experts in workplace matters, were impartial, so were not on anyones side. That means were working for everyone to help prevent, manage and resolve workplace issues.

Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent, manage or resolve workplace problems.

Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards; it has been Disability Confident Highly Commended, a Pay Gap award winner, and an Overall winner for public sector organisations. Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.

Person specification

Essential Experience criteria:

Experience of delivering training or developing others, or of using transferable skills (e.g. teaching, coaching, or facilitating learning) [Lead criterion].
Experience of supporting people to achieve positive outcomes, such as stakeholders, customers, or trainees, in ways that recognise and respond to different needs and working styles.
Experience of identifying and developing capability, including recognising your own or others learning needs and contributing ideas to improve ways of working with colleagues or partners.
Experience of communicating clearly across a range of formats and using common digital tools (e.g. MS Teams, Zoom, PowerPoint) to share information in ways that suit different audiences.

Please note that for this role, there will be an expectation to travel within the region. The post holder will be required to hold a UK driving licence; exceptions to this requirement will be considered where Reasonable Adjustments are required.

Desirable criteria:

Understanding of Human Resource (HR) practices.
Knowledge and understanding of employment relations and Equality, Diversity, and Inclusion.

Licences

The post holder is required to hold a UK Driving Licence; exceptions to this requirement will be considered where Reasonable Adjustments are required. This is due to the extensive travel that is needed, sometime to remote areas.

If you do not hold a UK driving licence but believe you could meet the travel requirements through reasonable adjustments or alternative arrangements, please select Equivalent and provide further details. This will be reviewed in line with business needs.

Benefits

Alongside your salary of £36,547, Advisory, Conciliation and Arbitration Service contributes £10,587 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Were big believers in rewarding people for the amazing work they do. Take a look at some of the fantastic benefits we offer:

Learning and Development
Health and wellbeing
Pension scheme
Cycle to work scheme
Interest free season ticket loans
Volunteering opportunities

Could you ask for any more?

Youll have access to a Lifestyle website where youll be able to grab savings on a wide range of products, from holidays to your weekly shop.

To find out more, check out: Working for Acas

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Strengths and Experience.

How to apply

Please click on the 'Apply now' button.

As part of the application process, you will be asked to complete:

An evidence-based Personal Statement reflecting the Essential Experience requirements as listed in the Person Specification section of this advert. It should avoid generalised assertions, instead including specific examples of achievements, explaining the degree of challenge, what you did and the outcomes.

You should use the first 250 words of your Personal Statement to demonstrate how you meet the Lead Essential Experience criterion, with the remaining words used to address the other Essential criteria. Please ensure that the overall wordcount of your Personal Statement does not exceed 750 words. Applications that exceed this limit may be rejected at sift stage, as the word limit forms part of the assessment.
A separate 250-word Statement reflecting the Desirable criteria. Desirable criteria will only be assessed in the event of a tie-breaker scenarios.
A CV* (up to 750 words) reflecting the Essential Experience and Technical requirements as listed in the Person Specification section of this advert.
Please note that the CV is for reference only and will not be scored as part of the assessment.

Should a large number of applications be received, an initial sift may be conducted using the:

Lead Criterion: Experience of delivering training or developing others, or of using transferable skills (e.g. teaching, coaching, or facilitating learning)

You should use the first 250 words of your Personal Statement to demonstrate how you meet this Lead Essential Experience criterion, with the remaining words used to address the other Essential criteria.

Candidates who pass the initial sift may be progressed to a full sift of all the above requirements or progressed straight to interview.

If a large number of applications meet the minimum standard, an interview wait list may be created for this position. This means that if you have met the minimum requirements at sift, you may be placed on a Hold status for up to 12 months, and if we are able to invite you to an interview, we will be in touch.

Interview Details

If you have successfully passed sift at the application stage, you will be invited to an interview which will either take place via Microsoft Teams or Zoom, and which will take place from the week commencing 03 August 2026.

It will be an Experience and Strengths based interview

The interview will also include a Presentation (instructions will be sent to candidates who are invited to interview) that will be used to asses the following Experience criterion:

Experience of communicating clearly across a range of formats and using common digital tools (e.g. MS Teams, Zoom, PowerPoint) to share information in ways that suit different audiences.

All Essential Experience criteria will be assessed at interview.

A reserve list will be created for this position; this means that if you have passed the interview, but we cannot immediately offer you this position, you will be placed on a reserve list for 12 months and may be considered for similar positions during that time.

Reasonable Adjustments

As a Disability Confident Leader, Acas is committed to creating an inclusive recruitment process. If you have a disability and feel that any part of the recruitment process puts you at a disadvantage, we will work with you to make Reasonable Adjustments that support your needs. If you require any changes to help you apply:

Please contact the Acas Recruitment Team via [email protected] as soon as possible before the closing date to discuss your needs.
Complete the Assistance Required section on the Additional Requirements page of your application form to let us know about any adjustments or support you may need during the recruitment process. For example, this might include accessibility arrangements for entering a building or interview room, communication support, modifications to assessment methods, etc.
You can find out more about the Disability Confident Scheme and Reasonable Adjustments by clicking these links.

Want to learn more about Civil Service recruitment? You can find out more on Civil Service Careers, including information on Success Profiles, writing a Personal Statement, acceptable use of Artificial Intelligence, and what to expect at Interview.

For applicants requiring a visa to work in the UK

Please be advised that Acas does not hold a UKVI Sponsorship Licence, so we cannot consider sponsoring a visa applicant or issuing a Certificate of Sponsorship.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : HR Recruitment Team
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Code and wish to make a complaint, you should contact us on via [email protected] in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Licences

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information