Patient experience manager Work, Jobs in Erith, Gtl (with Salaries)

Patient Triage Advisor
TBC Healthcare Ltd —Dartford
- Full-time
- Remote
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
12h
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Residential Care Practitioner (Children's Home Experience required)
Bright Futures Children's Care Ltd —Erith
- £12.71 - £14.00 an hour
- 12 hour shift
- Childcare
- Working with children
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
12h
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Patient Services Manager
Minet Green Health Practice —London
- £35,000 - £45,000 a year
- Full-time
- Administrative experience
- Patient care
- Organisational skills
- Employee discount
- Sick pay
Quick apply
12d
Band 7 Patient Safety Investigator
Barking Havering and Redbridge University Hospitals NHS Trust —Romford
- £55,524 - £62,652 a year
- 12 hour shift
- Analysis skills
- Communication skills
2d
Practice Manager
Maylands healthcare —Hornchurch
- Part-time
- Management
- Patient care
- Human resources
- Free parking
Quick apply
12d
Matron
Kent and Medway Mental Health NHS Trust —Dartford
- £57,528 - £64,750 a year
- Full-time
5d
Adult ADHD Operational Support Manager
Oxleas NHS Foundation Trust —Sidcup
- £55,524 - £62,652 a year
- Full-time
- Leadership
6d
Patient Experience Manager
Whittington Health NHS Trust —London
- £47,951 - £56,863 a year
- Full-time
- Leadership
7d
Assistant Co- ordinator Clinical Services
BHNC —Bexley
- £27,485 - £30,162 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
9d
Medical Information Client Manager / Team Lead
EVERSANA —London
- Full-time
- Remote
- English
- Microsoft Office
- Project management
Quick apply
Lead Clinician for ADHD Children and Young People (CYP) Services
CareADHD —Canary Wharf
- £70,000 - £75,000 a year
- Hybrid work
- Supervising experience
- Leadership
- Communication skills
Quick apply
Trainee Psychological Wellbeing Practitioner - University of Essex/Basildon and West Essex
Vita Health Group —Basildon
- £27,872 a year
- Administrative experience
- University
- Bachelor's degree
2d
Co-Production Manager
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Project management
- Communication skills
- Marketing
- Annual leave
7d
Patient Experience Coordinator
The MOLE Clinic Ltd —London
- £30,831.18 a year
- Full-time
- GP surgery experience
- Microsoft Office
- Organisational skills
- Annual leave
- Employee discount
Quick apply
14h
Operational Trainer
Barchester Healthcare —Upminster
- £34,000 a year
- Remote
- Driving
Quick apply
7d
Health Services Manager
VITTAL PHARMA LTD —London
- £41,700 - £53,700 a year
- Childcare
- Anatomy knowledge
- Medication administration
Quick apply
Clinic Manager
Skin Surgery Clinic —Royal Tunbridge Wells
- Up to £60,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
11h
Dental Receptionist/ Patient Coordinator
Heronsgate Dental Group —London
- Up to £30,000 a year
- Full-time
- Hotel
- In-person
- Restaurant experience
- Employee discount
Quick apply

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patient experience manager jobs near erith, gtl

Patient Triage Advisor

TBC Healthcare Ltd
Dartford

Quick apply

Job details

Full-time
12 hours ago

Benefits

Annual leave
Employee assistance programme

Qualifications

Driving Licence
Customer service
GCSE
Administrative experience
Communication skills
Office experience

Full job description

Background

TBC Healthcare is an award-winning provider of Tier 2 & 3 multidisciplinary specialist weight management services. The organisation has been providing the NHS with services for adults, children, young people, and their families living with obesity in London and the South of England since 2009. We set out to empower, motivate, and inspire people to manage their weight and make lifestyle changes that enable them to reach their full potential. We offer a fully comprehensive, clinically led service, incorporating dietetic, activity, and behaviour-change support. Our patients are at the heart of our service, and we offer flexible treatment to suit all needs.

Purpose of the Role

The Patient Triage Advisor plays a vital role in the smooth running of the weight management service by ensuring that patients are well prepared for their first dietitian appointment. Working remotely, the post-holder will conduct structured telephone pre-appointment calls with patients, gathering key clinical and personal information to support the dietetic team in delivering a high-quality, person-centred consultation from the outset.

This role sits within the wider Patient Care Team and contributes directly to an efficient and responsive patient pathway.

Key Responsibilities

Pre-Dietetic Calls

Contact patients ahead of their first dietitian appointment by telephone or video call to conduct a structured pre-appointment information gathering call.
Collect key clinical and lifestyle information, including current weight, height, relevant medical history, current medications, dietary habits and any relevant psychosocial factors, using a standardised data collection framework.
Record all information accurately and in a timely manner within the patient management system (PPS)
Ensure patients are aware of what to expect at their first dietitian appointment and answer routine queries, escalating clinical questions to the appropriate team member.
Confirm appointment details with patients and ensure any access or communication needs are documented.

Patient Coordination & Administration

Manage a daily caseload of pre-dietetic calls, prioritising effectively to meet service targets.
Liaise with the wider clinical and administrative team to flag any concerns identified during the calls, including safeguarding or urgent clinical issues.
Maintain accurate and up-to-date patient records in line with data protection legislation and organisational policy.
Support the scheduling and coordination of first dietitian appointments where required.
Participate in team meetings, supervision, and training as required.

Quality & Compliance

Adhere to all TBC Healthcare policies and procedures, including information governance, confidentiality, and lone working policies applicable to remote working.
Contribute to the continuous improvement of pre-dietetic processes by providing feedback to the Lead Services Manager.
Complete mandatory training as required by the organisation.

Criteria

QUALIFICATIONS & TRAINING

Essential: Educated to GCSE level or equivalent, including English and Maths

Desirable: Relevant healthcare, administration, or customer service qualification

EXPERIENCE

Essential: Experience in a patient-facing, telephony, or administrative role

Desirable: Experience of working in an NHS or healthcare/social care setting

Desirable: Experience in managing a high-volume caseload or appointment system

Desirable: Experience of working with people living with obesity or long-term conditions

SKILLS & KNOWLEDGE

Essential: Excellent verbal communication skills, including active listening

Essential: Able to gather and accurately record sensitive information in a structured way

Essential: Confident using digital systems and patient management software

Essential: Able to work independently and manage own workload without direct supervision

Essential: Understanding of confidentiality and data protection principles

Desirable: Knowledge of weight management or dietetic pathways

PERSONAL ATTRIBUTES

Essential: Empathetic, non-judgemental, and patient-centred approach

Essential: Reliable and self-motivated with the ability to work remotely

Essential: Commitment to equality, diversity, and inclusion

What We Offer

The opportunity to work in an exciting and innovative organisation, making a real difference to patients’ lives.
Full remote working set-up from home, with a structured induction and ongoing team support.
Training and development opportunities.
25 days annual leave plus bank holidays.
Competitive salary.
Access to an Employee Assistance Programme.
A values-driven organisation committed to equality, diversity, and inclusion.

Pre-employment screening will be undertaken, including references and a DBS check conducted by TBC Healthcare.

TBC Healthcare is committed to safeguarding and promoting the welfare of patients and expects all staff to share this commitment.

Application question(s):

Do you have a car to travel to Head Office in Dartford?
Are you willing to work from Head office in Dartford when required?
Do you have experience of Healthcare?
Do you live within 30 minutes drive of Dartford, Kent?

Licence/Certification:

Driving Licence (required)

Location:

Dartford, Kent (required)

Willingness to travel:

25% (preferred)

Work Location: Remote

Quick apply

Refine Your Search

patient experience manager jobs in erith, gtl

Patient Triage Advisor

Head of CS - Under 18s Services

Residential Care Practitioner (Children's Home Experience required)

Relationship Manager

Patient Services Manager

Band 7 Patient Safety Investigator

Practice Manager

Matron

Adult ADHD Operational Support Manager

Patient Experience Manager

Assistant Co- ordinator Clinical Services

Medical Information Client Manager / Team Lead

Lead Clinician for ADHD Children and Young People (CYP) Services

Trainee Psychological Wellbeing Practitioner - University of Essex/Basildon and West Essex

Co-Production Manager

Patient Experience Coordinator

Operational Trainer

Health Services Manager

Clinic Manager

Dental Receptionist/ Patient Coordinator

I want to receive the latest job alerts for patient experience manager in erith, gtl

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