Client solicitor Work, Jobs in Erskine, Rfw (with Salaries)

Client Services Advisor
Jones Whyte —Glasgow
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Employee discount
11d
Credit Hire Paralegal
Canford Law —Glasgow
- Full-time
- Hybrid work
- Microsoft Office
- Bachelor's degree
- Communication skills
- Flexitime
- Work from home
Quick apply
NQ Solicitor - Senior Associate - all levels, for Major Injury & Casualty team in Scotland
DWF —Glasgow
- Full-time
- Hybrid work
Solicitor – In House Position
HLM Architects —Glasgow
- In-person
Second Year Trainee or Qualified Solicitor
MS Solicitors and Notaries Public —Glasgow
- £25,500 - £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Paralegal / Trainee Solicitor - Vehicle Hire & Damage
DAC Beachcroft —Glasgow
- Microsoft Office
- IT
Quick apply
5d
Property Auction Consultant
REAL Property Scotland Limited —Glasgow
- £25,000 - £100,000 a year
- Full-time
- Administrative experience
- Driving
- Organisational skills
- Referral programme
Quick apply
2d
Solicitor/Associate
Keoghs —Glasgow
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
Solicitor
Keoghs —Glasgow
- Full-time
- Hybrid work
- Organisational skills
- IT
- Communication skills
Associate - Real Estate Future Energy
TLT —Glasgow
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
11d
Relationship Manager - Central Belt
Allica Bank —Glasgow
- Full-time
- Hybrid work
- Communication skills
- Banking
Private Client Solicitor
Clark Boyle —Glasgow
- £40,000 - £60,000 a year
- Full-time
- Bachelor's degree
- Organisational skills
- In-person
Quick apply
Associate Solicitor - Private Client
Jones Whyte —Glasgow
- Full-time
- Hybrid work
- English
- Administrative experience
- Leadership
- Referral programme
Legal Secretary
Jones Whyte —Glasgow
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Employee discount
- Referral programme
2d
Business Development Manager
Boxbridge Accountancy Ltd —Glasgow
- £45,000 - £55,200 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Financial services
Quick apply
Solicitor - Personal Injury
DWF —Glasgow
- Full-time
6d
Associate - Large Loss/Catastrophic Injury Claims
Keoghs —Glasgow
- Full-time
- Hybrid work
- Office experience
- Employee discount
Technical Claims Handler
Amey Ltd —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
4d
Solicitor - Pensions
DWF —Glasgow
- Full-time
- Communication skills
Solicitor - Motor & Fraud Claims
DWF —Glasgow
- Full-time
- Hybrid work
- Communication skills
- Negotiation

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Client Services Advisor

Jones Whyte -
Glasgow

Apply Now

Job details

Permanent | Full-time
11 days ago

Benefits

Employee discount

Qualifications

Sales
Customer service
Microsoft Office
IT
Phone etiquette
HubSpot
Communication skills

Full job description

Role: Client Services Advisor

Place of work: Glasgow, City Centre

Contract type: Permanent, 35 hours per week

Working Hours: Monday-Friday, 9am-5pm

Are you someone who has a genuine desire to support people through some of the most difficult moments of their lives? Do you have experience in a customer service and/or care-focused role? If so, Jones Whyte has the perfect opportunity for you!

We are looking for a talented individual to play a pivotal role in our Bereavement departments success. This is your chance to shine, contribute your expertise, and grow alongside a company thats invested in your development.

The Role

As a Client Services Advisor within our Client Services Department, you will provide dedicated support to the Private Client Bereavement team, handling both inbound and outbound client enquiries.

You will play a key role in ensuring clients receive a high standard of service and are supported with care, professionalism, and sensitivity throughout their bereavement enquiries.

Working closely with a dedicated Team Leader and a supportive team of Client Services Advisors, you will also liaise with case handlers and Solicitors to ensure each client matter is managed efficiently, accurately, and within agreed timeframes. Collaboration is central to this role, as the department works collectively to ensure all client enquiries are addressed promptly and professionally.

This position offers the opportunity for personal and professional development, including progression within the firm. No prior legal experience is required, although it would be advantageous. A background in customer service, particularly within a call-handling environment, is essential.

The role offers a hybrid working arrangement, with a minimum of three days per week based in the Glasgow office, following the successful completion of office-based training.

Key Attributes

1+ year working in a customer service & call-handling environment
Excellent communication and active listening skills
Ability to build rapport quickly with others, particularly with people in distress
Professional, confident & courteous phone manner
Basic computing & IT skills (MS Office applications)
Positive forward-thinking mind-set
Genuine empathy and compassion for clients in difficult circumstances
Commitment to achieving the best possible outcomes for clients
Experience of sales, customer service and/or contact centres
Experience working towards daily/monthly KPIs/targets

Desirable but not essential:

Experience working in a law firm
Experience working with HubSpot

Responsibilities

To respond to inbound and outbound calls, emails, and web enquiries from bereaved clients and their families, handling each contact with care, patience, and compassion
To generate quotations and ensure that prospective clients have an excellent experience as soon as they contact our firm
Talking to clients sensitively and empathetically to understand their requirements and selecting services to suit
Handling leads from multiple channels and controlling them through our leads management system
Meeting Jones Whyte KPIs/Targets to support the wider needs of the business
Adhering to and putting into practice all Jones Whyte policies and procedures in a professional and confidential manner
Using initiative and incentives to promote referral opportunities and liaise with other departments within the business to identify and meet client needs
Taking payments online and over the phone
Producing contracts and managing e-sign processes
Liaising throughout with our solicitors to ensure clients receive fast and accurate legal advice
Providing an efficient, professional, and compassionate service to clients at all times
Attending and contributing to weekly team meetings

Company Benefits & Perks

Jones Whyte is proud to have been recognised as the Scottish Top Employer of the Year at The Herald and s1jobs Top Employer Awards 2025. This award reflects our commitment to creating a workplace where people thrive one that values career development, wellbeing, inclusivity, innovation, and community impact. As a firm, were dedicated to fostering an environment where every team member feels supported, empowered, and part of something meaningful.

We offer:

Competitive salary
Monthly Commission
26 days holiday plus 8 bank holidays.
Holiday Loyalty Scheme: Up to 5 additional days
Buy and Sell up to 3 holiday days each year
Enhanced maternity and paternity benefits
Wellbeing Support
Salary Extras employee discounts on retailers, dining, travel & more
Annual Company Day out
Hybrid working and modern Glasgow office
Birthday early finish and regular team events

Apply Now

Refine Your Search

client solicitor jobs in erskine, rfw

Client Services Advisor

Credit Hire Paralegal

NQ Solicitor - Senior Associate - all levels, for Major Injury & Casualty team in Scotland

Solicitor – In House Position

Second Year Trainee or Qualified Solicitor

Paralegal / Trainee Solicitor - Vehicle Hire & Damage

Property Auction Consultant

Solicitor/Associate

Solicitor

Associate - Real Estate Future Energy

Relationship Manager - Central Belt

Private Client Solicitor

Associate Solicitor - Private Client

Legal Secretary

Business Development Manager

Solicitor - Personal Injury

Associate - Large Loss/Catastrophic Injury Claims

Technical Claims Handler

Solicitor - Pensions

Solicitor - Motor & Fraud Claims

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