Technical support specialist Work, Jobs in Erskine, Rfw (with Salaries)

Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
Colour Specialist
Scottish Leather Group —Bridge of Weir
- £0.01 a year
- Communication skills
- Free parking
- Annual leave
Quick apply
11d
Software Asset Manager
Arnold Clark —Glasgow
- £0.01 a year
- Monday to Friday
- Hybrid work
- Management
- Supervising experience
- Contracts
- Employee discount
Quick apply
12d
QA Engineer (Mid Level)
Waracle —Glasgow
- Full-time
- Hybrid work
- Agile
- SDLC
- Annual leave
- Employee assistance programme
Quick apply
5d
Transformation PMO Analyst
Equans —North Lanarkshire
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Technician
RoukenBio —Motherwell
- From £24,479 a year
- English
- Referral programme
10d
Customer Service Advisor
Barclays —Glasgow
- £26,700 a year
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
SHE Manager
BAE Systems —Glasgow
- Up to £66,500 a year
12d
Product Design Engineer
ICL Tech Ltd —Glasgow
- Full-time
- CAD
- Engineering
- Microsoft Office
Quick apply
10d
Water Hygiene Risk Assessor - Scotland
HSL Compliance Limited —Wishaw
- £13.57 - £15.10 an hour
- Full-time
- Travel
- Communication skills
- Annual leave
- Sick pay
Quick apply
Software Engineer (Java)
CGI —Glasgow
- Full-time
- Hybrid work
- DevOps
- Java
- Travel
Quick apply
Specialist Customer Care – Intermediary Mortgage Expert
Barclays —Glasgow
- Hybrid work
- Customer service
- Administrative experience
- Banking
Development & Stat Process Support Lead
Iberdrola Group —Cambuslang
- £66,000 - £82,500 a year
- No degree
- Contracts
- Communication skills
- Annual leave
- Employee discount
11d
Test Analyst
Systal Technology Solutions —Hamilton
- Full-time
- Analysis skills
- In-person
- Communication skills
13d
Technical Auditor - Join a Growing National Team!
BRE —Glasgow
- £35,301 a year
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
Estimator
Strachan and Kemp Commercial Services Ltd —Glasgow
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
8d
Consultant - Delay Analysis
HKA —Glasgow
- Hybrid work
Quick apply
6d
Associate - Large Loss/Catastrophic Injury Claims
Keoghs —Glasgow
- Full-time
- Hybrid work
- Office experience
- Employee discount
Technical Auditor - Join a Growing National Team!
BRE Group (Building Research Establishment) —Glasgow
- £35,301 a year
- Hybrid work
- Microsoft Office
- In-person
- Communication skills
- Free parking
GIS Specialist
Savills —Glasgow
- Full-time
- Remote
- Python
- Annual leave
11d

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Regional IT Support Specialist

Omexom UK -
Scotland

Apply Now

Job details

Qualifications

Jira
Driving Licence
Customer service
IT support
ServiceNow
BTEC
Communication skills

Full job description

Job Title: Regional IT Support Specialist

Location: Multiple regions (Scotland/England)

Office: TBC

Department: IT

Reports to: IT Service Desk Manager

Role Purpose

The Regional IT Support Specialist is responsible for delivering high quality, on site and remote IT support to staff across multiple locations within their assigned region. This role ensures that employees receive timely assistance with technical issues, hardware installations, training, and systems. The Regional IT Support Specialist will also complete scheduled site visits, perform hardware deployments, maintain documentation, and act as a local IT contact for regional operations and projects.

This position works closely with both local teams and the central IT department to ensure alignment, consistency, and smooth operation of our technology and systems.

Key Responsibilities

Incident & Request Handling

Work as part of the IT service desk team to help support and ticket requests.
Diagnose and resolve 1st and 2nd line support issues in accordance with SLAs.
Process user access requests, and onboarding/offboarding tasks.
Provide hands on support to staff throughout the region.
Complete site visits and provide local support and training as required.
Work closely with the central IT Support teams on incidents, service requests and product support.
Perform basic network and connectivity troubleshooting.
Configure and deploy laptops, desktops, and peripheral hardware.
Support video conferencing and meeting room technologies.

Customer Service & Communication

Deliver a professional, friendly, and customer-centric support experience.
Keep users informed of ticket progress and resolution timelines.
Create and update knowledge base articles for common issues.

Skills & Competencies

Experience of working within an IT support role in a multi-site or regional environment (preferred).
Experience with ITSM platforms such as FreshDesk, ServiceNow, ManageEngine, or Jira Service Management.
Excellent communication and customer service skills.
Ability to work independently, travel across sites, and manage workload effectively.
Strong problem solving skills with a proactive, hands on approach.
Ability to create clear documentation and deliver user friendly training.

Additional Requirements

Full UK driving licence
Flexibility to travel to different locations across the region.
Ability to work occasionally outside standard hours for major deployments or urgent issues.

Qualifications & Education

Minimum Level 3 qualification in IT (e.g., Level 3 Diploma in IT Systems Support, Level 3 BTEC in IT, or equivalent).
Or more than 3 years’ experience working in a similar IT support role.

Apply Now

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