account coordinator Work, Jobs in esher, sry (with Salaries)

Customer Experience Coordinator
Hideway Garden Rooms —West Byfleet
- £25,000 - £30,000 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Sick pay
Quick apply
1d
Procurement and Accounts Payable Coordinator
UPP Ltd —London
- £40,000 a year
- Full-time
- Hybrid work
- Communication skills
Part-Time Bookkeeper & Administrative Office Coordinator
Synergy Global Management Ltd —London
- £12,064 - £12,480 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- In-person
Quick apply
Payroll Coordinator
Impact Food Group —Woking
- Full-time
- Microsoft Excel
- IT
- School
- Annual leave
- Employee discount
Quick apply
Accounts Receivable Co-ordinator
KYN —Knightsbridge
- £35,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
International Account Coordinator London, England
Wolverine Worldwide —London
- Spanish
- Microsoft Excel
- Microsoft Office
5d
Accounts Receivable Coordinator
Crew Clothing Head Office —Kingston upon Thames
- Full-time
- Microsoft Excel
- Organisational skills
- IT
Quick apply
Office Workflow Co-ordinator
Williams Lea —London
- £32,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Billing/Accounts Receivable Coordinator - 12 months
Jensen Hughes —London
- Microsoft Excel
- ERP systems
- Microsoft Office
9d
Coordinator, Global Partnerships
Virtuoso, Ltd. —London
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Accounting Coordinator
Enterprise Mobility —Egham
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
9d
Sales Co-ordinator
SIG Plc —Woking
- Sales
- Customer service
- IT
- Employee discount
11d
2026 Bloomberg Apprenticeship: Business Administration - Level 3 (Contracts Coordinator)
Bloomberg —London
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Customer Supply Chain Account Coordinator (FMCG Maternity cover)
Norac Foods UK —London
- From £37,000 a year
- Temporary
- Hybrid work
- Sales
- Travel
- Warehouse experience
- Life insurance
Quick apply
5d
Compliance Account Coordinator
Agency Cyber Inc —London
- £16 - £20 an hour
- Full-time
- Project management
- Bachelor's degree
- No degree
Quick apply
Payroll Delivery Coordinator
ISS Facility Services —Weybridge
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
Account Coordinator
HireRight —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Life insurance
Wholesale Customer Support Coordinator
Fred Perry Ltd —London
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Client Coordinator (Multinational)
AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd —London
- Communication skills
- Time management
Quick apply
5d
Billing Co-ordinator
DLA Piper —London
- Accounting
- Communication skills

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Customer Experience Coordinator

Hideway Garden Rooms
West Byfleet

Quick apply

Job details

Permanent | Full-time
£25,000 - £30,000 a year
1 day ago

Benefits

Free parking
Casual dress
Company pension
Sick pay
On-site parking

Qualifications

Salesforce
Analysis skills
Financial services

Full job description

Purpose of Role.

This role is responsible for managing the customer journey from point of sale through to project completion and beyond. The focus is on maintaining engagement, delivering an outstanding customer experience, reducing cancellations and supporting operational efficiency across the business.

As a growing company, this role will also involve supporting a range of broader business functions. We are looking for someone who is proactive, highly organised, commercially aware and comfortable taking ownership across multiple areas.

Core Responsibilities.

Customer Experience (Post-Sale)

Own the customer relationship from the point of deposit through to project completion and aftercare
Send welcome communications and onboarding materials to new customers
Provide proactive timeline updates and key milestone communication throughout the build process
Confirm build start dates and site arrival times with customers the week prior to works commencing
Answer customer queries promptly and manage expectations with clarity and professionalism
Ensure a consistently high-quality, premium customer experience that reflects the Hideaway brand

Engagement & Retention

Implement and manage the pre-build engagement process to keep customers informed and confident
Reduce cancellations through proactive, thoughtful communication during the waiting period
Identify at-risk customers early and escalate to the relevant director where needed
Following project completion, proactively request customer reviews and testimonials across relevant platforms
Drive customer referrals using established templates and processes, ensuring every completed project generates referral opportunities
Promote and sell maintenance packages to completed customers as part of the aftercare process

Communications Management

Review all incoming customer WhatsApp messages daily and compile an action list of messages requiring a response, identifying who within the team needs to respond to each
Ensure no customer or enquiry communication is missed or delayed across any channel
Maintain clear, professional communication standards across all customer-facing channels

Operations Support

Coordinate with the build team on scheduling, sequencing and project updates
Ensure customers are kept informed of site visit dates, build timelines and any changes
Manage change orders from customers, including pricing, communicating amendments to the build team, finance and procurement, and ensuring all changes are documented and confirmed with the customer before work proceeds
Track project progress against programme and flag delays or issues promptly

Finance & Commercial Support

Chase outstanding customer payments in line with agreed payment schedules
Maintain clear, professional communication with customers around invoicing and payment milestones
Support reconciliation of customer accounts where needed

Marketing & Brand Support

Post updates in local community social media groups to raise brand awareness
Manage Google Business Profile updates, including publishing posts one to two times per week and uploading project photos regularly
Monitor and respond to online reviews, engaging with customer feedback professionally and promptly
Support content gathering across live projects, including photography, video and customer testimonials
Assist with email marketing campaigns and customer communications
Liaise with external marketing partners on content, campaigns and brand activity as required

Systems & Administration

Maintain accurate and up-to-date CRM and customer records
Track key customer journey metrics and report on performance regularly
Support the continuous improvement of internal processes and customer-facing workflows

About You.

The ideal candidate will be:

Highly organised with excellent attention to detail
A confident, professional communicator both in person and across phone, email and messaging platforms
Proactive and self-motivated, comfortable working independently and taking ownership
Commercially aware with a natural ability to build rapport and trust with customers
Experienced in a customer-facing coordination or account management role
Comfortable working in a fast-paced, growing business where priorities can shift
Familiar with CRM systems, Microsoft365 and social media platforms
Genuinely interested in delivering an outstanding customer experience
Energised by working within a small, ambitious team and excited by the pace and opportunity of a fast-growing business

This job description is not exhaustive and may be amended from time to time in line with business needs. The role holder may be required to carry out other reasonable duties as requested.

Pay: £25,000.00-£30,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking
Sick pay

Application question(s):

Do you have at least 1-2 years’ experience in a customer-facing role (this could include customer service, hospitality, retail, estate agency, administration or similar)?
Please confirm your most recent relevant role and briefly describe your responsibilities.

Work Location: In person

Quick apply

Refine Your Search

account coordinator jobs in esher, sry

Customer Experience Coordinator

Procurement and Accounts Payable Coordinator

Part-Time Bookkeeper & Administrative Office Coordinator

Payroll Coordinator

Accounts Receivable Co-ordinator

International Account Coordinator London, England

Accounts Receivable Coordinator

Office Workflow Co-ordinator

Billing/Accounts Receivable Coordinator - 12 months

Coordinator, Global Partnerships

Accounting Coordinator

Sales Co-ordinator

2026 Bloomberg Apprenticeship: Business Administration - Level 3 (Contracts Coordinator)

Customer Supply Chain Account Coordinator (FMCG Maternity cover)

Compliance Account Coordinator

Payroll Delivery Coordinator

Account Coordinator

Wholesale Customer Support Coordinator

Client Coordinator (Multinational)

Billing Co-ordinator

I want to receive the latest job alerts for account coordinator in esher, sry

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