customer service coordinator Work, Jobs in esher (with Salaries)

International Customer Service Coordinator
Healix International —Esher
- From £27,000 a year
- Full-time
- Hybrid work
- Spanish
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
6d
Service Coordinator
Johnson Controls —Sunbury
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
Business Support Coordinator | Cobham - Part-Time
Knight Frank —Cobham
- Part-time
- English
- Microsoft Office
- Marketing
Customer Service Coordinator
AXA —Redhill
- £24,479 - £25,000 a year
- Remote
- Customer service
- Organisational skills
- Communication skills
- Employee discount
18h
Admin Support / Operations Coordinator (Online Pharmacy)SW19
Smartway Pharmaceuticals Ltd —London
- £24,420 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
23h
Service Coordinator
Mitie —Chessington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Sales & Admin Coordinator
Santoro Ltd —London
- £25,000 - £28,000 a year
- Microsoft Outlook
- Sales
- Customer service
- Employee discount
Quick apply
9d
Customer service planning coordinator
Netbox Recruitment —Biggin Hill
- £30,000 - £35,000 a year
- Weekend availability
- Customer service
- Administrative experience
7d
Resolution Coordinator
Peabody —London
- £38,592 a year
- Hybrid work
- IT
- Communication skills
- Time management
6d
Office Workflow Co-ordinator
Williams Lea —London
- £32,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Operations Coordinator
PHSGroup —Middlesex
- £28,253 a year
- Monday to Friday
- Customer service
- Salesforce
- Communication skills
- Employee discount
8d
Training Operations Coordinator
British Airways —Heathrow
- Full-time
- Customer service
- Travel
- IT
1h
Wholesale Customer Support Coordinator
Fred Perry Ltd —London
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Coordinator
Michael Kors —London
- £30,000 - £35,000 a year
- Full-time
- Maintenance
7d
Ecommerce Coordinator
RIXO —London
- Hybrid work
- Employee discount
Press & Events Co-ordinator
BCA Logistics —Uxbridge
- £35,000 - £40,000 a year
- Hybrid work
- Administrative experience
- Organisational skills
- IT
- Employee assistance programme
Quick apply
7d
Customer Service &Sales Support Coordinator
Whistl UK Ltd —Marlow
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Office Experience Coordinator
Mitie —London
- £16.80 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Office experience
2d
Business Coordinator
London Borough of Camden —London
- £38,923 - £43,749 a year
- Full-time
1d
Concierge Coordinator, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Administrative experience
- Organisational skills
- Employee assistance programme
- Sick pay
5d

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International Customer Service Coordinator

Healix International -
Esher

Quick apply

Job details

Full-time
From £27,000 a year
6 days ago

Benefits

Casual dress
Cycle to work scheme
Annual leave
Company pension
Employee discount
Life insurance
Referral programme

Qualifications

French
Spanish
Customer service
English
Care plans
Italian
Communication skills

Full job description

We are recruiting International Customer Service Coordinators to joint our Medical Assistance Team based in Esher, Surrey, UK.

The job title for this role will be Coordinator - Assistance. In this role, no two days will be the same; whether you are dealing with a road traffic accident in Uganda, a case of food poisoning in Auckland or a heart attack in Beijing, you will be dealing with people in need, impacting their lives.

Healix International provides medical and travel assistance 24/7 365 with our UK team providing service from 7am and 10pm, Monday to Sunday and our New Zealand providing the service overnight. Once fully trained there is an opportunity for hybrid working and we are open to accommodating flexible shift patterns.

What we are looking for:

Excellent written and verbal communication skills
Someone who is passionate about providing good customer service, someone who is adaptable and has an empathetic attitude
A resourceful problem solver who can work under pressure
Good geographical knowledge
Additional languages are an advantage, and we are keen to find candidates with French, Italian or Spanish as their first or second language. However, this is not essential for the role.
Knowledge and experience of working within the travel insurance arena is an advantage
Ability to build relationships quickly, responding respectfully and positively to members’ needs

If you are a curious person who doesn’t shy away from taking ownership and making decisions, who can remain calm under pressure and manages their time effectively, then we would love to hear from you.

About The Role

What you'll be doing:

As a Coordinator - Assistance, your will be providing excellent customer service as part of a fast-paced and diverse team. You will be providing support and advice to our customers who require assistance for medical situations that may arise anywhere in the world. We ensure members receive the medically necessary care, guiding them through the appropriate processes and, in liaison with a range of professionals put care plans in place which may include; arranging treatment locally, facilitating air ambulances or commercial flights with qualified medical escorts as necessary.

Required Criteria

Excellent written and verbal communication skills
Team work
Good geographical knowledge
Early, middle and late shifts, Monday to Sunday, including Bank Holidays
English language, both verbal and written, to a native standard
Ability to commute to the Esher office

Desired Criteria

Additional foreign languages
Experience of working within the travel insurance business

Skills Needed

About The Company

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Company Benefits

Commitment to career development

We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment.

We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities

Salary

Starting from £27,000.00 per year

Quick apply

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