1st line support Work, Jobs in essex (with Salaries)

Technology Support Analyst (FTC)
Penguin Books Limited —Colchester
- Up to £34,000 a year
- Full-time
- Microsoft Office
- Computer networking
1st Contact Agent
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- In-person
Quick apply
2d
Learning Support Assistant
Honywood School —Coggeshall
- From £24,796 a year
- Part-time
- Working with children
- IT
- School
- Free parking
- Health & wellbeing programme
Quick apply
2d
Systems Support Analyst
WestonHomes —Hatfield Heath
- English
- Life insurance
Quick apply
Housing Options Triage Officer
Braintree District Council —Braintree
- £31,284 - £35,721 a year
- Full-time
- Hybrid work
- Computer skills
- Employee discount
2d
Data & Insights Analyst
Essex & Herts Air Ambulance —Colchester
- £34,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Data analysis skills
- Annual leave
- Employee assistance programme
Student Supervisor
Unity Schools Partnership —Sudbury
- £21,058 - £25,989 a year
- Part-time
- Communication skills
- School
3d
MDSA
Unity Schools Partnership —Sudbury
- £24,795 a year
- Part-time
- School
1d
Residential Support Worker (Live-In Duties – 3 Days On / 3 Days Off)
1st Class Support and Housing —Canvey Island
- From £50,000 a year
- Full-time
- Childcare
- Working with children
- IT
- Paid training
Quick apply
4d
SEND Hub Coordinator
Unity Schools Partnership —Haverhill
- £32,916 - £51,048 a year
- Full-time
- School
Vocational Tutors - Construction, Childcare and Vocational Studies
SOUTHEND CITY COMMUNITY COLLEGE —Southend-on-Sea
- £33,764 - £41,401 a year
- Microsoft Excel
- English
- Education
- Free parking
- Sick pay
Quick apply
2d
Minibus Driver
ABM —Stansted
- £14.80 - £15.45 an hour
- Full-time
Route Engineer 12 month Fixed Term Contract Maternity Cover
Global Marine Systems —Chelmsford
- Monday to Friday
- Hybrid work
- Engineering
- Communication skills
Minibus Driver
ABM UK —Stansted
- £14.80 - £15.45 an hour
- Full-time
- Employee discount
Quick apply
Nurse
St Joseph’s Nursing Home —Chelmsford
- Supervising experience
- Care plans
Learning Support Assistant
Southend High School for Boys —Westcliff-on-Sea
- Up to £19,422 a year
- Part-time
- Working with children
- Communication skills
- School
- Free parking
- Health & wellbeing programme
Quick apply
8d
Subject Leader - Child Development
Plume Academy —Maldon
- £32,916 - £51,047 a year
- Full-time
- In-person
- School
- Teaching
- Free parking
- Employee assistance programme
Quick apply
14d
Sonographer - Fixed Term Contract
TFP Fertility —Chelmsford
- Computer skills
- Communication skills
Class Teacher Maternity Cover
REAch2 Academy Trust —Clacton-on-Sea
- £32,916 - £45,352 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
Nursery Teacher
REAch2 Academy Trust —Clacton-on-Sea
- £32,916 - £45,352 a year
- Full-time
- School
- Annual leave
- Employee assistance programme

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Technology Support Analyst (FTC)

Penguin Books Limited -
Colchester

Apply Now

Job details

Full-time | Fixed term contract
Up to £34,000 a year

Qualifications

Microsoft Windows Server
Operating systems
SCCM
iOS
Microsoft Exchange
Technical support
Microsoft Office
Network infrastructure
ITIL
Computer networking
Mac OS
ServiceNow
VMWare
Document management systems

Full job description

We have a new opportunity to join our Technology team in Colchester as a Technology Support Analyst. This role is offered on a 6-month fixed term contract basis, and will require you to be onsite 5 days per week.

About the team

The Technology team provides expertise and effective solutions to Penguin Random House. We integrate flexibility and agility which supports our consistent way of working. We set ourselves up for success by holding ourselves accountable and welcoming change. Each member of the Technology team brings skill and initiative to their role; we take personal ownership within a one team culture, working collaboratively to meet expectations from our stakeholders who trust us to deliver.

The role

As Technology Support Analyst, you’ll be the first point of contact for a wide range of technical issues and requests, making sure they are logged, prioritised, investigated and resolved with care. You’ll combine strong customer service with practical problem solving, using diagnostic tools, support systems and your own technical knowledge to deliver a great experience for our users.

No two days will look quite the same. You may be supporting colleagues remotely through telephony and self-service channels, providing in person deskside support, or helping with device builds and asset management. You’ll work on a rotational basis across these areas, giving you exposure to different parts of the support function whilst helping to maintain a consistent, high-quality service.

This is a great opportunity for someone who enjoys working in a fast-paced environment, likes solving problems, and takes pride in making technology feel simple and accessible for others.

Key responsibilities

Telephony & Self-service Support

Provide 1st line support and diagnosis of incidents and service requests received via email, telephone, self-service and through automated alerts.
Prompt escalation of incidents and requests to 2nd and 3rd line support where first contact resolution/first time fix is not possible.

Deskside Support

Provide 2nd line support at the desks of our employees or in meeting rooms.
Provide Audio Visual assistance for meets, include audio and video conferencing.

Build & Asset Management

Provision, build, re-purpose & decommission of the end-user mobile, laptop & desktop estate.
Management of hardware stock and loan equipment.
Maintain hardware & software inventory, asset control.
Ensure devices are issued and decommissioned in compliance with all security requirements.

General

Logging all relevant incident/service request details, allocating categorisation and prioritisation codes.
Resolving incidents/service requests when first contacted whenever possible.
Escalating incidents/service requests within agreed timescales.
Keeping users informed of progress.
Closing all resolved incidents, requests and other calls.

What you’ll bring

Essential criteria:

Strong knowledge and experience of Microsoft desktop operating systems and the MS Office suite.
Strong knowledge and experience of Apple OSX & iOS operating systems.
Experience of the set up and configuration of mobile devices (smart phones and tablets).
Experience of SCCM & Casper
Experience of printer configuration and associated software.
Experience of writing documentation and use of document management systems.
Good knowledge of working to the ITIL framework.
ServiceNow or other ITSM tool set.
Previous experience in a Tech Support customer facing role.

Desirable criteria:

Experience of “Walk-up” type tech support bar.
Experience of follow me printing technology, print server configuration and associated software.
Working knowledge of network topologies, server infrastructure, MS server operating systems, MS Exchange server products, VMware, and AD (including group policies).

Application instructions

Please apply with your CV by 23:59 on Sunday 7th June 2026.

Here at Penguin, we believe in the power of authenticity and human creativity. When you apply for a position, we want to encourage you to showcase your unique voice. Throughout our recruitment process, please share your own thoughts, experiences, and skills. This helps us get a true sense of who you are and what you might bring to our team.

We celebrate creativity and diverse perspectives, so please be yourself! While we recognise AI tools can be helpful, we recommend using them thoughtfully to ensure your responses reflect you.

Salary

The salary for this position is up to £34,000 depending on how your skills and experience align to the role.

Apply Now

Refine Your Search

1st line support jobs in essex

Technology Support Analyst (FTC)

1st Contact Agent

Learning Support Assistant

Systems Support Analyst

Housing Options Triage Officer

Data & Insights Analyst

Student Supervisor

MDSA

Residential Support Worker (Live-In Duties – 3 Days On / 3 Days Off)

SEND Hub Coordinator

Vocational Tutors - Construction, Childcare and Vocational Studies

Minibus Driver

Route Engineer 12 month Fixed Term Contract Maternity Cover

Minibus Driver

Nurse

Learning Support Assistant

Subject Leader - Child Development

Sonographer - Fixed Term Contract

Class Teacher Maternity Cover

Nursery Teacher

I want to receive the latest job alerts for 1st line support in essex

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