Customer experience manager Work, Jobs in Essex (with Salaries)

Complaints Experience & Journey Lead
National Westminster Bank PLC —Southend-on-Sea
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Financial services
- Annual leave
6d
Operations Manager
First Bus —Chelmsford
- £55,000 a year
- Full-time
- Management
- Customer service
- Mentoring
- Employee assistance programme
- Employee discount
11d
General Manager
Coggeshall Community Sports Association —Coggeshall
- £37,849 a year
- Part-time
- Hybrid work
- Hospitality
- Team management
- In-person
Quick apply
5d
Account Manager
Safetykleen —Witham
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Southeast Regional Manager
A&M Insulations Ltd —Chelmsford
- £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
10d
Marketing Manager
Saxton 4x4 —Chelmsford
- Up to £52,000 a year
- Full-time
- Social media management
- Driving
- In-person
Quick apply
R2R103946 - Digital Communications Manager
South End City Council —Southend-on-Sea
- £46,142 a year
- Hybrid work
- English
- Travel
- Contracts
- Annual leave
11d
Customer Service Manager
International Workplace Group plc —Brentwood
- Up to £40,000 a year
- Full-time
- Customer service
- In-person
- Restaurant
Business Support & Office Manager
Viabl Ltd —Leigh-on-Sea
- £40,000 - £45,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
Quick apply
12d
Procurement and MP&L Manager
TECNIQ —Witham
- Up to £80,000 a year
- Full-time
- Microsoft Excel
- Engineering
- ERP systems
- Free parking
- Life insurance
Quick apply
5d
Operations Manager
THE WIGGETT GROUP —Brentwood
- From £70,000 a year
- Full-time
- Management
- Maintenance
- Team management
Quick apply
6d
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Operations Manager
BaxterStorey UK —Saffron Walden
- £60,000 - £65,000 a year
- Full-time
- Hospitality
- Customer service
- Bakery
- Employee assistance programme
- Employee discount
Quick apply
Team Performance Lead
Ingeus UK —Colchester
- £35,100 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
2d
Project Manager - 12 month FTC
Delta Housing —Chelmsford
- £58,647 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
3d
Operations Manager - Coach Services
Coach Travel Group —Stansted
- £38,000 - £46,000 a year
- Full-time
- In-person
- Free parking
Quick apply
2d
Customer Experience & Operations Consultant (Fixed-term contract)
Molton Brown —Bishop's Stortford
- Overtime
- Social media management
- Customer service
- Data analysis skills
Quick apply
Partnerships Manager
Bauer Media Outdoor —Chelmsford
- Hybrid work
- Driving
- Contracts
- Negotiation
- Annual leave
- Life insurance
Quick apply
Area Manager, Amazon Logistics
Amazon UK Services Ltd. —Harlow
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Client Manager
Marsh —Witham
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills

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Complaints Experience & Journey Lead

National Westminster Bank PLC -
Southend-on-Sea

Apply Now

Job details

Permanent | Full-time
£61,000 - £91,500 a year
6 days ago

Benefits

Annual leave

Qualifications

Data analysis skills
Financial services
Root cause analysis

Full job description

Location Southend on Sea, United Kingdom

Salary £61,000 – £91,500

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00280571

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Experience & Journey Lead

This is a rewarding opportunity to lead high-performing teams and create a culture focused on continuously improving customer and colleague experiences
You’ll own the end-to-end complaints journey, setting the strategy and acting as the custodian of customer and colleague outcomes
You'll be the voice of the complaints experience, with the scope to influence change at scale across the complaints ecosystem

What you’ll do

As our Complaints Experience & Journey Lead, you’ll own and shape the end-to-end complaints experience, driving insight-led transformation, journey redesign and continuous improvement. You'll use customer, colleague and complaints insight to identify pain points, remove friction and improve outcomes across the complaints journey.

You’ll deliver strong performance while balancing customer, colleague, commercial and regulatory priorities. Acting as a champion for the complaints experience, you'll help ensure decisions and improvement activity are focused on delivering fair, consistent and effective outcomes.

You’ll also be:

Driving root cause analysis and complaints insight, using data to identify themes, uncover drivers and prioritise improvement activity
Turning insight into action by working with senior leaders and journey owners to deliver sustainable improvements
Setting and prioritising the complaints improvement agenda, aligning investment and resources to the greatest customer, colleague and business opportunities
Leading training, competence and capability development, making sure the right skills, tools and frameworks support a high-quality complaints experience
Coaching and empowering Complaints Journey Managers to monitor performance, identify opportunities and deliver measurable improvements across the journey
Championing customer and colleague needs by reducing effort, removing friction and improving complaints outcomes end to end

The skills you'll need

To succeed in this role, you’ll bring a strong understanding of the Financial Services sector, alongside deep expertise in complaints, customer journeys and the regulatory environment. You’ll be passionate about understanding customer and colleague experiences, using insight to shape strategy, driving meaningful change and improve outcomes at scale.

We’ll expect you to have strong expertise in complaints insight, data analysis and root cause methodologies, turning insight into measurable improvements through targeted journey and process enhancements.

You’ll also need:

Experience working across business, product and functional teams to deliver sustainable change
Experience leading end-to-end complaints, customer experience or journey transformation at scale
A proven track record of identifying customer and colleague pain points and delivering sustainable solutions
Experience embedding training, competence and capability frameworks within a regulated environment
Proven ability to drive customer-centric change across processes, systems and colleague experience
The ability to simplify complex challenges and competing priorities, turning them into clear and actionable strategies

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Apply Now

Refine Your Search

customer experience manager jobs in essex

Complaints Experience & Journey Lead

Operations Manager

General Manager

Account Manager

Southeast Regional Manager

Marketing Manager

R2R103946 - Digital Communications Manager

Customer Service Manager

Business Support & Office Manager

Procurement and MP&L Manager

Operations Manager

General Manager

Operations Manager

Team Performance Lead

Project Manager - 12 month FTC

Operations Manager - Coach Services

Customer Experience & Operations Consultant (Fixed-term contract)

Partnerships Manager

Area Manager, Amazon Logistics

Client Manager

I want to receive the latest job alerts for customer experience manager in essex

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