Service manager Work, Jobs in Essex (with Salaries)

Operations Manager
First Bus —Chelmsford
- £55,000 a year
- Full-time
- Management
- Customer service
- Mentoring
- Employee assistance programme
- Employee discount
11d
Service Manager
Harley House Supported Living - Great Bentley —Great Bentley
- £45,000 a year
- Full-time
- Management
- Organisational skills
- Leadership
- Annual leave
Quick apply
Project Manager
Braintree District Council —Braintree
- £48,945 - £53,082 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Organisational skills
- Employee discount
Service Manager
Leonard Cheshire —Colchester
- £53,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Account Manager
Safetykleen —Witham
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Transport Manager
Kinaxia Transport & Warehousing —Colchester
- £50,000 a year
- Full-time
- Management
- Employee assistance programme
- Employee discount
Quick apply
Arboricultural Officer / Senior Arboricultural Officer - Planning Service
Braintree District Council —Braintree
- £31,284 - £45,498 a year
- Part-time
- Customer service
- Communication skills
- Employee discount
10d
National Business Development Manager
4site Consulting Ltd —Colchester
- £50,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Annual leave
- Referral programme
Quick apply
9d
Operations Manager
THE WIGGETT GROUP —Brentwood
- From £70,000 a year
- Full-time
- Management
- Maintenance
- Team management
Quick apply
5d
Operations Manager
BaxterStorey UK —Saffron Walden
- £60,000 - £65,000 a year
- Full-time
- Hospitality
- Customer service
- Bakery
- Employee assistance programme
- Employee discount
Quick apply
General Manager
Coggeshall Community Sports Association —Coggeshall
- £37,849 a year
- Part-time
- Hybrid work
- Hospitality
- Team management
- In-person
Quick apply
5d
Quality Auditor
Zero Three Care Homes —Inworth
- £30,000 a year
- Full-time
- Bachelor's degree
- Driving
- Travel
- Free parking
- Referral programme
Quick apply
9d
Procurement and MP&L Manager
TECNIQ —Witham
- Up to £80,000 a year
- Full-time
- Microsoft Excel
- Engineering
- ERP systems
- Free parking
- Life insurance
Quick apply
5d
Service Manager Upholstery
DFS —Chelmsford
- £31,374 a year
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Manager
International Workplace Group plc —Brentwood
- Up to £40,000 a year
- Full-time
- Customer service
- In-person
- Restaurant
R2R103946 - Digital Communications Manager
South End City Council —Southend-on-Sea
- £46,142 a year
- Hybrid work
- English
- Travel
- Contracts
- Annual leave
11d
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Service Delivery Manager - (PA2025Q3JB143)
SS&C Technologies —Basildon
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Bid Manager
Nuco Solutions Ltd —Ingatestone
- £75,000 - £80,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Contracts
Quick apply
12d
Complaints Experience & Journey Lead
National Westminster Bank PLC —Southend-on-Sea
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Financial services
- Annual leave
6d

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Operations Manager

First Bus -
Chelmsford

Apply Now

Job details

Permanent | Full-time
£55,000 a year
11 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Management
Customer service
Mentoring
Business coaching
Leadership
Negotiation

Full job description

About First Bus:

Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.

We have a fantastic opportunity for an Operations Manager to join our Chelmsford depot on a full time permanent basis.

Reporting to the General Manager the Operations Manager is accountable for all aspects of operational performance for the depot. As a champion of our customers, the successful candidate will build and maintain a customer centric culture.

You will support your team in delivering excellent customer experiences, while leading a governance agenda that support legislative and policy compliance.

Through your leadership, the Operations Manager will establish and develop and engaged, talented and high performing operations team, nurturing an innovative and continuous improvement culture.

Key Responsibilities

Ensure cost efficient delivery of a safe, punctual service
Dynamically analyse and manage information, systems and data both retrospectively and proactively to ensure continuous improvement of service performance.
Drive engagement with drivers, management team, and customers
Ensure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience
Manage Service delivery team across all assigned depots in accordance with FirstGroup policies, standard operating procedures and all relevant legislation
Deliver agreed plans and budgets, including established level of service and service quality.
Ensure staff planning at the depot meets the operating requirements of the business
Ensure an effective working relationship with recognised trade union representatives and officials
Manage and plan collision reduction and staff/passenger injury reduction
Manage and deliver agreed key performance indicators • To effectively manage the teams in all areas of people management; development, absence management and compliance
Ensure positive working relationships are maintained between operations, commercial and engineering functions
Liaise with external bodies to improve performance of lost miles and punctuality.
Ensure all cash handling procedures are followed
Act as the ‘Transport Manager’ for the company as defined by the Traffic Commissioner

Skills/Experience

Proven leadership skills are essential to provide strategic and day to day direction to your team and be an effective manager of collective relationships in a unionised environment
Strong influencing and negotiation skills
Excellent customer service focus
Team builder and driver of high-performance teams
Certificate of Professional Competence in Passenger Transport would be desirable.
A willingness to study for CPC is essential
passion for safety and driving to deliver a high performing safety behavioural culture
Budgetary and financial experience with a capability in logical system analysis to communicate results in formats comprehensible to all disciplines
Ability in endorsing commitment to set long/short-term objectives
Mentoring/coaching skills in the progression of the deliverables of the business
Self-reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way
Aptitude to build and maintain stakeholder relations, indicative of a professional leader
Capacity to manage and commute between multi-site operations, providing cover when required

Salary - £55,000 plus up to 15% annual bonus

£4,000 Transport Manager supplement

Rewards

Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support

We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
Cycle to work scheme
25 days' holiday + bank holidays
Pension scheme and chance to buy discounted First Group shares
Enhanced maternity / paternity pay
Flexible working

Equal Opportunities

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.

Apply Now

Refine Your Search

service manager jobs in essex

Operations Manager

Service Manager

Project Manager

Service Manager

Account Manager

Transport Manager

Arboricultural Officer / Senior Arboricultural Officer - Planning Service

National Business Development Manager

Operations Manager

Operations Manager

General Manager

Quality Auditor

Procurement and MP&L Manager

Service Manager Upholstery

Customer Service Manager

R2R103946 - Digital Communications Manager

General Manager

Service Delivery Manager - (PA2025Q3JB143)

Bid Manager

Complaints Experience & Journey Lead

I want to receive the latest job alerts for service manager in essex

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