2nd line support engineer Work, Jobs in Essington, Sts (with Salaries)

IT Support Technician
Crown Couriers —Tamworth
- £30,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
- Store discount
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- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
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IT Support Technician

Crown Couriers -
Tamworth

Quick apply

Job details

Full-time
£30,000 a year

Benefits

Free parking
Store discount
Health & wellbeing programme
Additional leave
Employee discount
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
TCP
LAN
Technical support
Microsoft Office
DHCP
IT support
DNS
IT
VMWare
TCP/IP
Active Directory

Full job description

This role is part of a great team environment in a rapidly growing business. In order to provide a cost effective, reliable, efficient and sustainable delivery service meeting the customers’ needs and in line with the Company’s objectives we need a subject matter expert to serve as In-House 2nd Level IT support.

This role is involved in the business at a time of immense growth and have the chance to really influence new ways of working and help drive change.

This role requires very strong IT support skills to act as a key resolver within both a first line and second line support function. This role requires an experienced hands-on support engineer with a customer focused approach who continuously looks for new solutions and process improvement. There is a requirement to be dealing with customers on a day-to-day basis; therefore it will be important to be well-spoken and articulate at all times.

Please note this is an office based role and due to an OOH on call requirement you must have no more than a 45 minutes commute to Tamworth.

Duties & Responsibilities:

Provide 1st and 2nd Level technical support to all users including support in PC hardware, laptops, printers, and LAN/WLAN, TCP/IP connection
Understand the design, development and configuration of new and existing applications in relation to Business as usual service delivery.
Liaise with other support teams within the organisation and external organisations (e.g. third-party software suppliers)
To assist with the configuration and deployment of new equipment and to ensure they are installed correctly and are fully functional
Daily system checks
To diagnose, troubleshoot and correct problems within systems
To provide basic training to new and existing staff as needed
OOH on call support in accordance with a roster
Provide reports and updates regarding daily system activities/projects to the IT manager
Ensure suitable working Anti Virus and Back up Solutions in place
Carry out timely deployment of hardware/software with prior testing as necessary.
Create user guides.

Role Skill Criteria

· Office 365 administration and support

· Windows Server up to 2019

· DNS, DHCP, Active Directory, Group Policy

· Networking (Firewalls, switches and routers)

· Virtual Server Experience (VMware)

· Veeam backups

· Experience in supporting users face to face, over the phone and/or via email.

· The ability to solve problems and think analytically.

Attention to detail.
Excellent understanding of IT and networking.
Good knowledge of Windows server administration, troubleshooting and IP addressing.
Must have a willingness to learn new skills and a can do attitude to work.
No more than 45 minute commute to Tamworth

Job Types: Full-time, Permanent

Pay: £30,000.00 per year

Benefits:

Additional leave
Free parking
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Ability to commute/relocate:

Tamworth B78 3HH: reliably commute or plan to relocate before starting work (required)

Experience:

hands on tech support: 2 years (required)

Work authorisation:

United Kingdom (required)

Location:

Tamworth B78 3HH (preferred)

Work Location: In person

Quick apply

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2nd line support engineer jobs in essington, sts

IT Support Technician

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